Help Scout Reviews & Product Details - Page 4

We can easily support our clients, provide a knowledge base article library, and manage tickets. Review collected by and hosted on G2.com.

I wish there were more advanced integrations to our CRM and a way to take calls and record calls within Help Scout. Review collected by and hosted on G2.com.

Help Scout's overall user interface and navigation is extremely straightforward — it's clear what needs to be taken care of. Compared to other products, the end-user customer experience is also pleasant. Review collected by and hosted on G2.com.

No complaints — Help Scout works well for us! Would love to see some further integrations with Customer Success platforms, but the API has allowed us to build what we need. Review collected by and hosted on G2.com.

At first I was lost and not used to asking for help. But after talking to kyle and realizing how helpful and knowledgeable he is, I felt much more comfy. I am a stickler for plus 1 customer service and boy did he deliver. I thought HelpScout may not be the right fit for what I need but Kyle quickly showed me how to organize my tickets, answered all my questions, and showed me some awesome features Help scout has to offer. Whatever you're paying the kid, double it because you just don't find good people like that anymore. Review collected by and hosted on G2.com.

I am still learning and getting to used to everything so i do not have any critiques yet Review collected by and hosted on G2.com.

When I first started as a support engineer, we used Help Scout for all our email support and Intercom for all our chat support. I found Help Scout to be a great environment to manage emails from, with great macro templates, tagging, and lots of other handy automation. Review collected by and hosted on G2.com.

While I enjoyed Help Scout, it became cumbersome to use both Help Scout and Intercom and most of our support came through via chat, so it made sense to entirely switch. Review collected by and hosted on G2.com.

I love that Help Scout makes it easy for our team to organize, categorize, and track issues. We use Help Scout for both internal and external support and all of our team members find it easy to use. I also like how integrated the Docs sites are - it makes it easy to quickly link articles and see how many people are viewing different topics in our help libraries. Review collected by and hosted on G2.com.

I don't find that there are any major downsides of Help Scout - especially for a smaller support team like ours. There are a few minor capabilites I wish that Help Scout had but overall, it works really well for the level at which our support team is at. Review collected by and hosted on G2.com.

It has a friendly interface and requires no inputs of crazy data to work well. The multiple boxes feature are great to keep an up-level, strategic view on your channels easily Review collected by and hosted on G2.com.

Integration with some channels not available (like Whatsapp) as well as round robins and more complex adjustments not available on this platform. So not sufficient for larger, more complex operations Review collected by and hosted on G2.com.

When I was in a team of two CX agents trying to share one Gmail account and effectively address customer emails, adopting Help Scout was huge for us. It led to way fewer duplicated efforts and prevented us from even looking at the same email. Previously we had wasted time drafting and even sending different replies to the same email. Review collected by and hosted on G2.com.

Nothing, I really didn't dislike anything because I was grateful to be using it. Review collected by and hosted on G2.com.

Help Scout helps to keep tickets organized and front of mind when serving customers. Review collected by and hosted on G2.com.

After adding a note to a ticket, HelpScout navigates you to a different page. Review collected by and hosted on G2.com.

It is straightforward to get up and running. As part of a small business, we needed something that could be implemented quickly, our support team learn easily, and most of all reach our customers seamlessly. HelpScout accomplished all three. Review collected by and hosted on G2.com.

Right now, unfortunately we can't listen to voicemails since they are in wav file. But hopefully that will be fixed soon! Review collected by and hosted on G2.com.

HelpScout is a game-changer for customer support! Their user-friendly interface and robust features make managing customer inquiries a breeze. The automation and collaboration tools streamline workflows, improving response times and customer satisfaction. With HelpScout, you'll experience top-notch support and efficient communication that takes your customer service to the next level. Review collected by and hosted on G2.com.

The reporting and analytics features could be more robust, lacking advanced customization options. Review collected by and hosted on G2.com.