Help Scout Reviews & Product Details - Page 16

I like the ease of seeing the chain of correspondence with clients and various team members. Review collected by and hosted on G2.com.

Honestly, there isn't really anything I specifically dislike about it. Review collected by and hosted on G2.com.

I love how intuitive it is to use. I'm almost never confused about how to do something. I like that we can have multiple inboxes. The time saving features are helpful, such as setting up rules to auto-tag/auto-close conversations. Review collected by and hosted on G2.com.

I imagine that some other email help desks have more customizations. I also don't like that you can't send out bulk saved replies. You can only email one customer at a time. Review collected by and hosted on G2.com.

Help Scout is easy for our team to use, helps us provide better support to our customers quicker, and is a tool that we enjoy, not only one we're forced to use. Review collected by and hosted on G2.com.

While we could do a little more with their API than we are right now, it would be nice to surface additional customer data on the conversation list itself without having to go into a conversation to see it. Review collected by and hosted on G2.com.

The ease to set up, the reporting of tickets and how efficient we have become as a team. Review collected by and hosted on G2.com.

So far, not much I can say here as I pretty much like all features Review collected by and hosted on G2.com.

Smart automations, saved replies, fast and responsive website, handy app Review collected by and hosted on G2.com.

Pricing will be going up soon which will mean I need to weigh up if it is still providing enough value for my small business. Review collected by and hosted on G2.com.

The ability to automate things with workflows and saved replies makes a support staffer's life much easier Review collected by and hosted on G2.com.

I wish the reporting was had more capabilities, including tracking effectiveness of saved replies. Review collected by and hosted on G2.com.

I love that all is in a specific order, I can find something in just few seconds, and have control about every team. Review collected by and hosted on G2.com.

Maybe, sometimes is a minor bug that makes it slow, but just for a few moments. Review collected by and hosted on G2.com.

Simplicity to use, clear navigation, variate of options at the affordable price Review collected by and hosted on G2.com.

Not being able to set somebody offline in chat as an admin when they forgot to sign off. Review collected by and hosted on G2.com.

It's easy to use and new features are being added regularly. Review collected by and hosted on G2.com.

The mobile app still doesn't have all the functionality of the web version. Review collected by and hosted on G2.com.

Helpscout is truly an all-in-one solution for email support, real-time chat, and knowledge base management, in addition to full-fledged analytics and reporting. Review collected by and hosted on G2.com.

I wish there were better built-in tools for customizing the look and feel of Helpscout Docs, but with support for custom JS and CSS, there isn't much that can't be overridden or adjusted given time and effort. Review collected by and hosted on G2.com.