Help Scout Reviews & Product Details - Page 14

I love the integration between our e-commerce software and Help Scout. The ability to see the client name, order number, amount paid and status of the order without opening the website or any other communication has saved us a ton of time. Review collected by and hosted on G2.com.

I can honestly say that there is nothing we've disliked over three years with HelpScout. Review collected by and hosted on G2.com.

What I like the best from Help Scout is how organized and how quickly I am able to communicate with my customers. Review collected by and hosted on G2.com.

Nothing at all! I have no complaints what so ever Review collected by and hosted on G2.com.

It's very easy to set up, and combines email, chat and knowledge base in one package. Review collected by and hosted on G2.com.

It could use more integrations and it doesn't pick up social media accounts Review collected by and hosted on G2.com.

Help Scout easily allows our helpdesk admins to respond to tickets, add notes, ping other admins, and distribute tickets as needed. All the functionality you could want from a helpdesk software is right here in HelpScout. Review collected by and hosted on G2.com.

There really isn't too much to dislike. A suggestion I would make would be to allow customer consolidation if integrating with an ERP such as Netsuite. For example, one user might put in a few tickets a month but will have multiple customer records because the email is dynamic. Review collected by and hosted on G2.com.

Help Scout allows us to track essential metrics in our business that not only help us correct system bugs but help us support our clients. Help Scout provides us with the tools to prioritize where our CS Team and Engineers spend their time. Without Help Scout, we wouldn't have a dynamic and direct communication tool with our clients. Communication is key! Review collected by and hosted on G2.com.

We're happy with the functionality of HelpScout but sometimes wish we could dig even deeper into what our customers are doing within our site and the behaviors around when they use Help Scout to reach out. Review collected by and hosted on G2.com.

Simple startup, yet powerful features. The all in 1 nature of documents, with help popup, that links seamlessly to the support, makes it so easy to roll out great customer service across new businesses Review collected by and hosted on G2.com.

Minor limitations in the API, it still has a much stronger integration framework than many other companies. Once the 2 minor updates I've requested are added to the API, we can 100% automate software selling systems deployments Review collected by and hosted on G2.com.

I like how you can assign, write internal notes, and create workflows Review collected by and hosted on G2.com.

I wish you could embed videos into the email Review collected by and hosted on G2.com.

Sharing & searchable with a helps out ID Review collected by and hosted on G2.com.

Hard to search, very specific requirements. Review collected by and hosted on G2.com.

I like that it easily works with another app like Aircall Review collected by and hosted on G2.com.

Sometimes it goes bananas, which is I think is normal with any technology Review collected by and hosted on G2.com.

We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use while still maintaining access to the advance features. HelpScout fit the bill perfectly! Review collected by and hosted on G2.com.

The only complaint we have is with the tagging system - some users may like free-form tags, but it makes reporting harder since there isn't a permission to prevent users from creating similar tags. Review collected by and hosted on G2.com.