Video Reviews
I like how Help Scout has been evolving the app
Clean powerful software that gets out of the way.
407 Help Scout Reviews
Overall Review Sentiment for Help Scout
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Help Scout helps our small team manage a mountain of email and customer exchanges. It's highly customizable using tags, and the reporting tools are awesome. Review collected by and hosted on G2.com.
I wish they made a Help Scout for personal emails Review collected by and hosted on G2.com.
The best part of Help Scout is that it works, and I know I'm supporting a great company by using their service. On the occasions when something isn't going right and I think it's a bug and not me, I contact customer service and their top quality support team (they are a support platform after all) helps show me how to make things work the way I want to and it's very predictably my own user error, not a bug.
Help Scout provides the best resources in their weekly digest of any company. I unsubscribe from every repeating email except Help Scout's. Their B Corp status and the amount of care they put into being good on top of being a good business is admirable. Review collected by and hosted on G2.com.
The inbox search function isn't ideal but is acceptable. Review collected by and hosted on G2.com.
Overall, great email system. I just this platform for work. It's an all-in-one system that allows me to perform my work tasks easily and quickly. The support team is also great and help you problem-solve issues quickly. Review collected by and hosted on G2.com.
Honestly, there isn't anything I dislike about HelpScout. I would recommend trying to upgrade some of its features. It does all the basics I need for work but it would be great if it had more cosmetic change features. Review collected by and hosted on G2.com.
The functionality and the user ability is fantastic. Easy to pick up and saves so much time. Review collected by and hosted on G2.com.
There are some custom features I wish it had, but they are open to feedback! Review collected by and hosted on G2.com.
They have got a Shared Mailbox, Which is extremely easy to use. With absolutely no clutter or whatsoever!
Their UI is Clean and well organized. Most of the new employees find themselves comfortable using the tool. Review collected by and hosted on G2.com.
There's not much going on in the Omni-Channel Supporting. The email is part of the support environment, and other Support Software has a lot going on supporting Omni-Channel Systems. Review collected by and hosted on G2.com.
The data that Helpscout tracks on the emails is of great use to our work because it helps on focus on how to take care of tickets more efficiently for ourselves but also our customers. Review collected by and hosted on G2.com.
Sometimes customers will reply with edits to a previous email on the chain, and those edits are not easily viewable in the system, but hidden in the "show original message" function. Review collected by and hosted on G2.com.
Quick integration process, excellent sales & customer service during the onboarding process.
Once you get started, things are quite intuitive, it is easy to navigate and very responsive. The customer reviews are great - this allows us to see right away what we can do better, or what we did great. Review collected by and hosted on G2.com.
I don't have many criticisms or feedback to share. I'm quite pleased with the service. I suppose that it would be nice to offer the ability to take actions in WooCommerce directly through Helpscout - for example, cancel an order, or one-click tracking numbers in the Help Scout interface (currently you have to click into the order, and then take all the actions directly in WooCommerce). But this is really not that big of a deal. Review collected by and hosted on G2.com.
The functionality in HelpScout is straightforward and intuitive to use. It's easy to assign and reassign tickets to the correct people and ensure they're all followed up on. Review collected by and hosted on G2.com.
Some of the navigation can be a bit confusing when first being introduced to the tool but once you get up and running, it does not cause any issues. Review collected by and hosted on G2.com.
