Top Rated HelmBot Alternatives
Their customer service, and the system itself works very well for the type of services we need! Review collected by and hosted on G2.com.
I wish there was an app! I would love for maybe one day there to be an app! I think customers would like that. Review collected by and hosted on G2.com.
18 out of 19 Total Reviews for HelmBot
Overall Review Sentiment for HelmBot
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For the past few months, we've implemented Helmbot at Uplift Float Centre, and it has truly revolutionized our operations! Our customers have provided exceptional feedback, highlighting its user-friendly booking process. This has led to a noticeable decrease in the volume of phone calls we receive from customers seeking assistance compared to our previous software.
The onboarding and setup with Helmbot went seamlessly, thanks to their excellent support.
As we continue to expand our business, we're thrilled to know that Helmbot will remain adaptable and capable of meeting all our future requirements. Review collected by and hosted on G2.com.
There's very little we could fault with Helmbot, however, we would love to see more customisation on the customer-facing booking system, It's nice enough, but some more styling options would be great.
We would also love to have the ability to style the automated emails, add our logo and some colours etc. Review collected by and hosted on G2.com.
We enjoy how this is tailored to a float center. The extra tools to help with the behind the scenes things such as employee scheduling, room measurement tracking, etc is phenomenal. Customer service is tremendously prompt and efficient and is open to ideas and suggestions. Review collected by and hosted on G2.com.
The price. It's still a crazy value, but like any business owner, wish it was a bit cheaper. Instead of a flat fee per "room", I'd like to see it tiered a little less for each indivudual room they bill for. Mind you, this is just me trying to save as much $$$ as possilbe, and it's worth what they charge regardless. Review collected by and hosted on G2.com.
Their customer service team is excellent and my customers have an easy time booking appointments online. Review collected by and hosted on G2.com.
Needs better reporting tools (especially for products) and wish it had more AI functionality that could help me fill my slower times and days. Review collected by and hosted on G2.com.
Incredibly intuitive to use. The team is constantly improving and adding new features. They're quick to respond to feedback and questions, and take a collaborative approach in solving issues. Made for float centers, by a team who knows float centers. I have no doubt they will crush it as Helm branches out into related wellness industries as well. Review collected by and hosted on G2.com.
There are a few features I'd love to see added for streamlining marketing and other processes in the future, but I'm sure we'll get there! The Helm team is constantly improving things! Review collected by and hosted on G2.com.
The helpful little yellow question marks Review collected by and hosted on G2.com.
Organizing my GUIDE topics and entries is not an intuitive process leaving my Guidebook a jumbled mess. I would love a way to export the topics and rearrange them in a logical order before bringing them back into HelmBot. Review collected by and hosted on G2.com.
The thing that I like the most about HelmBot is that it is continuously improving. Anytime I've submitted a question, needed help, or had a feature idea, the team is always quick to respond and provide solutions. Review collected by and hosted on G2.com.
There's very little that I dislike about Helmbot because improvements constantly happen. Review collected by and hosted on G2.com.
As it is built by floating people for floating people it is uniquely tailored for floating businesses. The system is very user friendly and their customer service is exemplary Review collected by and hosted on G2.com.
I'm yet to come across a feature that I don't like! I've been using the system for about 8 months and I love it Review collected by and hosted on G2.com.
The team is incredibly responsive for help Review collected by and hosted on G2.com.
I wish that there was an easier way to create bundled appointments with two or more services at a special package price. Review collected by and hosted on G2.com.
HelmBot is easy to use, and easy to learn how to use. Once I started using it, it became indispensible. It can do an enormous number of things, from scheduling and task management to exporting sales reports. And the support staff are fantastic; they are always quick to respond to questions and provide help. They are also constantly adding new functions and upgrades.
Our customers also use the helm and we have not gotten one complaint about it being difficult to use. Review collected by and hosted on G2.com.
I don't dislike anything about HelmBot. I find HelmBot incredibly useful, but I feel like there are functions I don't even know about, so some beginning and advanced tutorial videos would be helpful. Review collected by and hosted on G2.com.
Very easy to use compared with other systems. Also amazing user friendly customer service Review collected by and hosted on G2.com.
Lacks a lot of features that other systems like MindBody have Review collected by and hosted on G2.com.
