HelloScreen by Upscope Reviews & Product Details

HelloScreen has enabled our CS team to get valuable insights into users' accounts, whether they are assisting via email or phone support. Since implementation, our user satisfaction has skyrocketed for phone support, and overall employee happiness improved with further tools to enable our CS team. Installing HelloScreen took less than 2 minutes, and the customer support we had at the beginning was fantastic. Review collected by and hosted on G2.com.

The pricing is a bit confusing and not upfront. Review collected by and hosted on G2.com.

I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance they need. It’s remarkable how this ease of communication enables us to meet their needs effectively and build strong relationships. Review collected by and hosted on G2.com.

I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamless and efficient. Additionally, I sometimes find myself facing difficulties when trying to locate clients, especially when I search for them using their email addresses. Review collected by and hosted on G2.com.

Being able to co-browse with my clients is a faster way to communicate with them on a different level. Review collected by and hosted on G2.com.

Some people don't know how to refresh their page on there end and the only way to co-browse is for them to reload their page. I try to walk clients through it but some still have difficulty.. making us not able to do so. Review collected by and hosted on G2.com.

the compatbility and user interaface is easy Review collected by and hosted on G2.com.

the reload time sometimes freezes while on with client Review collected by and hosted on G2.com.

you can only view one specific page instead of the whole computer screen. Support is good from upscope. Review collected by and hosted on G2.com.

sometimes it lags and you need to use chrome to make it work perfectly Review collected by and hosted on G2.com.

I enjoy the being able to connect with the client in real time! Review collected by and hosted on G2.com.

I think it can improve on having a better way for the client to view the 4 digit code when I request to gain access to screen share Review collected by and hosted on G2.com.

It's very easy to use, straightforward, and very intuitive even for older users. Great for customer support, especially when customers need an extra hand locating things and explaining what they are seeing. Review collected by and hosted on G2.com.

I can become laggy very easily, both parties must have a very good internet connection. Review collected by and hosted on G2.com.

The option to share audio, draw and direct customers, the option to mute now and the clarity of sharing screens anywhere in the world! I will also say that the product is very reliable and easy to use - no training required at all actually. Plug and play! Review collected by and hosted on G2.com.

There are limitations such as when a user has ad blockers enabled this can cause some disruptions with the interactiosn but I understand that this is not entirely on UpScope Review collected by and hosted on G2.com.

Clients helping, because they can't find it sometimes Review collected by and hosted on G2.com.

Soms is de cursor weg, en dan is het niet gemakkelijk om de cliënten te helpen. Review collected by and hosted on G2.com.

We have access to caller's screen, we can navigate on their end. It works on mobile and computer. Review collected by and hosted on G2.com.

There is nothing I can think of for using upscope, maybe only having access to certain screen not other tabs.. Review collected by and hosted on G2.com.