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Honestly from the get-go it has been issue after issue. The sales rep's exact words "this will be a simple transaction, sign the forms and we handle the rest" Since signing, we have had so many problems I'd rather check time cards manually and hand writes checks to 100 staff members. The training was subpar- calls which said oh this dept. doesn't handle that but we will put you in contact with another dept. No one ever told us Heartland Payroll was two companies when signing up, the Payroll is separate from their timekeeping and no one knows anything about the other. We were told this would be turnkey and hands-off... I would pay 10x more just be be back on Quick books basic version or 20x more to be with ADP Review collected by and hosted on G2.com.
Since we signed up a few months ago each pay period there have been anywhere from 5-12 people missing pay, people with incorrect wages, every pay period. We will submit changes and they go missed or not adjusted, not to mention we were told we would have 1 payroll specialist but I've spoken to no less than 5-8 different people. The icing on the cake is they have you fill out Authorization forms on who can access what but do not follow the forms they send all condiment payroll information to people who are not authorized to see others' wages. I'm not sure what else can get screwed up at this point. Please pay extra to use another service or get someone fresh out of high school to handle your payroll! Review collected by and hosted on G2.com.
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More bells and whistles than I need but a great service
133 out of 134 Total Reviews for Heartland Payroll+
Overall Review Sentiment for Heartland Payroll+
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Scheduling in the system is breeze. It shows when employess are unavaible but also has their "scheulded" time on the grid if you copy and paste schedules, unlike ADP which just throws those shifts at the top and you are not sure who they belonged to to get proper coverage. It also calculates the total forecasted payroll spend per employee in dollars and hours for the whole company and by individual as well. The change over from ADP was extremely easy. You are partnered up with a representative from the HR side and Payroll side to walk you through the various features. It also intergreated with Ease which manages the benefits side of the business. Everyone you deal with is extremley helpful and profeesional and answer questions, in a timely manner. Review collected by and hosted on G2.com.
The only issue what when running an off cycle payroll check you must contact customer support so that they can create the cycle for you. Review collected by and hosted on G2.com.
Heartland Payroll saves me time on completing everything needed for my payroll Review collected by and hosted on G2.com.
The cost is a bit pricey, however we just added more services. Review collected by and hosted on G2.com.
Onboarding tool was helpful to bring on new staff and setup Review collected by and hosted on G2.com.
They will hit you with fees even after it was there mistakes and not support their client. My assigned payroll person will not follow up on my calls. Then general team is to friendly or helpful to work with. Over all promised great things but every issue was a pain to work out and put back on me for not knowing something. Isnt that why I hire a payroll service to understand payroll rules? Review collected by and hosted on G2.com.
That we are leaving Heartland Payroll, honestly it's been a horrible experience all around and I truly can't think of any positives. Support is responsive but they make a lot of mistakes that cost customers time and in some cases money, so I'm not sure that's really a positive. Review collected by and hosted on G2.com.
Website is one of the worst, it goes down often and is very frustrating. Support is lackluster, make mistakes that result in fradulent charges, although they do refund every time you point them out. Really expensive compared to QB payroll considering they don't do everything for you. Problems, problems, and more problems every step of the way. They don't make it easy for a customer to add an extra payroll, you have to reach out to support every time an employee in a new location starts and every time you have to run a termination payroll that doesn't fall on normal payroll run. They bad mouth other payroll companies to try to make themselves "look better". I wouldn't reccomend Heartland to anyone and we've only used it for 2 quarters and we're switching because it's been awful. Review collected by and hosted on G2.com.
I gave them a try since it was affiliated to my bank but was not pleased at all. Review collected by and hosted on G2.com.
I setup merchant services with this company since it's affiliated to Navy Fed but they are nothing like NFCU. After asking me for much more than required and taking weeks to approve me I was finally approved. I have a newer company formed with EIN and LLC so I thought they were being cautious. I used the links to attached to my business and began marketing and checked it 2 days later to find the link was not working. I called, no response. Emailed the rep, no resolution. After a week, I called directly again to be told it was de-activated and a ticket will be submitted to re-initiate. I eventually hear back from the rep telling me after they opened my account, they reconsidered and closed it with suspicion of fraud. There was no explanation or notice and I had already went live in my business to accept payments with the link. Very unprofessional. I submitted all the legal documents showing my business structure and formation, bank account info etc to be told yes and then no 2 days later. Not to mention, they were slow to respond in general. I do not recommend this company for merchant services. Review collected by and hosted on G2.com.
Heartland payroll was convenient because they were connected to our POS and credit card processing service. Beyond that small convenience there was nothing positive Review collected by and hosted on G2.com.
Heartland payroll had continual turnover in staff which made consistency impossible and even months after ending service with them we still get letters from the state of Maine, Mass and New Hampshire stating that they filed either late, incorrectly,or not at all. Review collected by and hosted on G2.com.
I like that I can process payroll, print checks and run reports by myself. I typically do not need customer service help. But when I do need help - it sometimes takes a long time to get a response, and I'm not sure why sometimes, during business hours, they do not answer their phone. Are people still working from home?? There is an option to reach another person in the department, and I still cannot get anyone on the line. One time issue, and it seems to have been fixed (so far). Review collected by and hosted on G2.com.
Our end-of-the-year payroll is typically higher cost due to bonuses; I understand there are additional complications and regulations associated with that. I do not know why I have to wire money to their account to cover the costs when funds come directly out of our account. Their customer service is spotty, depending on the rep. Review collected by and hosted on G2.com.
Our Payroll Specialist responds timely. Clean look. Review collected by and hosted on G2.com.
This system is horrendous. We have had nothing but issues since implementating it. It's very limited on it's reporting. The time system does not integrate seamlessly with payroll . If you have any issues with taxes, they give you a generic response that the tax team will get back to you with no indication of when. Every issue we have encountered has taken several MONTHS to resolve. Also, I constantly run into issues with the GL import to Quickbooks as something gets messed up with mapping. This system might be good for a very small company, but if you have any sort of complexity to your payroll RUN. Review collected by and hosted on G2.com.
Unfortunately I would not recommend anything. I lack confidence in their resolution to our problems. The information they provided was incorrect and they did not verify the information before sending it to me.
In fact payroll was run without me approving it. Review collected by and hosted on G2.com.
The Heartland payroll staff wiped out all staff PTO and it's been 18 days and they still have not resolved the issue with 8 members of their staff.
The Heartland Time and Attendance are also unable to resolve an issue we are having adding new staff to our account. I as given a report that they "fixed" only to find multiple errors and the data used was the original data that was incorrect.
Neither team responds to emails & voicemails. Their excuse is they were in meetings all day.
After 18 days of pure frustration I have asked for the district manager's supervisor's contact infirmantion and was denied. Review collected by and hosted on G2.com.
There is NOTHING I like best about HEARTLAND. It has been one of the worst experiences! Review collected by and hosted on G2.com.
I was recommended to Heartland by a colleague, so I thought this had to be a good fit. I was so wrong. What the Sales Rep representative as to what the company was willing and able to do and have knowledge on is entirely inaccurate. First, the transition was a complete disaster. I expected that there would be a couple of bumps in the road, but not a total derailment. I spent several hours reviewing the payroll information to have an accurate payroll. I was told that I could provide our payroll hours however our timesheet tracking system would allow, and they would work with it. WRONG! They paid my State withholdings late the first month I was with the company and then tried to blame it on me and that it was somehow my fault when all the documentation provided stated the frequency of the withholding to the state that needed to be paid. This is just one of many issues/errors I have experienced with this company. I was told that I would have a dedicated specialist working on my account and available. WRONG! I have sent emails not to be replied back to. I had a payroll almost not posted; because my approval email was not received, and the specialist did not see fit to contact me on the status of approval. I am caught between a rock and a hard spot for transitioning to another company. If would not recommend this payroll company to any company!! Review collected by and hosted on G2.com.
