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14 Heartland Dinerware Reviews
The layout from a user perspective is very straightforward and easy to train on Review collected by and hosted on G2.com.
The backend is very repetitive and slow when doing anything new. The online system isn’t reliable and everything must be done directly in the brain. Very behind on technology compared to other systems. Review collected by and hosted on G2.com.
Ability to hold 50 plus open tabs and interact with them all quickly and easily.
Reporting!!!
Price. Review collected by and hosted on G2.com.
Don't know that I have any real dislikes. Review collected by and hosted on G2.com.
Dinnerware works great, it is very very easy to use and understand, the report is laid out so nicely. Review collected by and hosted on G2.com.
Switching between days is annoying because I can't just hit "next day" but I have to keep replugging in the dates Review collected by and hosted on G2.com.
Sorry can not recommend this product or this company, they do not satnd behind product with tech support Review collected by and hosted on G2.com.
Ths company will not stand behind their product and provide any tech support. I spoke with the sales rep and he said this happened over night. The company os choosing to turn its back on all its customers saying "you out of warrenty" this is a lie. Additionally notice was never given of any policy or service changes, just cancellation of support. Besided owning a full service restaurant I also design them and my system crashes making it unusable for 15 minutes or more EVERY SINGLE DAY! On St. Pats Day it crashed 5 times, time is money in our business. Review collected by and hosted on G2.com.
Very easy to use and teach new employees on. We had a touchscreen computer so the ease at which we could just hit buttons that were well organized made the process very fluid. The interface is very intuitive. Review collected by and hosted on G2.com.
I did not find the software to be very customizable. Not that it was necessary, but some freedom to use our logo or move things around like widgets would have made for a positive experience for our employees. Review collected by and hosted on G2.com.
I though the layout of the POS was very user friendly and the general design was easy to read and use. Review collected by and hosted on G2.com.
I thought it was difficult to add things on the back end and there were a few basic functions that were missing that I wish the POS could do. Review collected by and hosted on G2.com.
I felt the software was very easy to use and logical to follow so there was minimal learning curve. Review collected by and hosted on G2.com.
It was hard to mofify orders after or create items that were very specific. Whether it was adapting orders after they had already been placed or editing bills, I found it more difficult than it needed to be Review collected by and hosted on G2.com.
Dinerware is a great software that allows us to quickly communicate between the front of the house and the back of the house. Review collected by and hosted on G2.com.
There is no way to personalize the software, although the UX is clear and friendly, it would be great for morale if we could customize the experience to our business specifically. Review collected by and hosted on G2.com.
I love the touchscreen capabilities. It is easy to navigate and has an intuitive UX. Training new employees was made easy and we are able to get orders in quickly. Review collected by and hosted on G2.com.
The platform crashes every once in a while. It begins to slow down and lag and prevents us from streamlining our service. Once we restart it is fine. Review collected by and hosted on G2.com.
It is simple to configure and fairly intuitive Review collected by and hosted on G2.com.
The version that we have doesn't have features built in to take advantage of online ordering and delivery with grubhub. Reports and analysis are ok. Review collected by and hosted on G2.com.
