Heartbeat Reviews & Product Details

What I appreciate most about Heartbeat is how responsive the team is to user feedback. They actively listen and implement improvements, which shows their commitment to enhancing the user experience. Their support is excellent, and they promptly address questions and concerns. The ease of implementation and use is remarkable; I found myself navigating the platform effortlessly right from the start, and when I was in doubt I consulted their large knowledge base on how to use each segment of the community. I found it very helpful. The community organization features allow for manual control over access for individuals or entire groups, making management straightforward and efficient. With all these capabilities, I've found everything I need in Heartbeat, enabling me to concentrate on growing my business without the hassle. I use it every day, and it seamlessly integrates with various tools, offering many choices that suit my workflow. Review collected by and hosted on G2.com.

My main drawback is that I can create a paid plan in the community only using Stripe, which isn't supported in my country. This creates a barrier to fully utilizing the service and having the paid community. However, despite this limitation, the overall quality and functionality of Heartbeat make it clear that it’s a worthwhile investment, and I’m determined to find I will find a way to overcome this "disadvantage".

Overall Heartbeat is the ultimate choice for those looking to elevate their online communities. Review collected by and hosted on G2.com.

Heartbeat offers a lot of great features for creating a community platform. I love having the Heartbeat app, with courses included. Heartbeat listens to their users, provides consistent updates, and continually makes improvements to serve their users.

The townhalls, educational videos, community for Heartbeat community managers, and overall energy from the team is amazing. Review collected by and hosted on G2.com.

Heartbeat is available as an integration option with more and more companies. I can use it in Pabbly, Zapier, and many other solutions.

I would love to see Heartbeat continue direct connections without using Zapier or Pabbly. There are so many options out there, so this is not a negative with Heartbeat. Review collected by and hosted on G2.com.

The platform it's very intuitive, reducing friction for users to participate writing threads, asking questions, adding images, etc. versus the great majority of community platforms that feels like an old forum-style space. Review collected by and hosted on G2.com.

The overall design (fonts, layout, UI) feels a bit rough in compare to other community platforms with a more cleaner-trendy look.

Also, the mobile (and Mac) app are slow. Review collected by and hosted on G2.com.

One of the number 1 things I look for in a product is how great the customer experience is and I have never had a better customer experience than with Heartbeat! We had a pretty complex case and our rep, Nick, was patient, communicative, and supported us through every challenge we had. Heartbeat has so many helpful articles; tutorials; and the thing I love most about it for our community is that everything is on ONE place! Review collected by and hosted on G2.com.

There is a learning curve, which is to be expected but they really do everything to make it as smooth as possible for you. Review collected by and hosted on G2.com.

Heartbeat is a community platform that continues to innovate in exciting ways! The platform is full-featured - with community, courses, events, audio & video capabilities, documentation, etc. It has almost everything you can think of to run a successful and robust community.

The Heartbeat workflows is one of my favorite features! 🎉 This feature allows you to automate things within the Heartbeat platform without having to use external automation tools like Zapier.

Heartbeat is also extremely versatile so you can setup the kind of community you want by turning on/off features that you may not need in your particular setup.

Heartbeat itself is quite intuitive.

The Heartbeat team, in addition to being very accessible, actively listen and respond to feedback.

Their customer support is great! They have monthly Townhalls where the latest features are unveiled and we can offer our feedback and make suggestions LIVE right there during the Townhall. They even give 1-on-1 live support to customers who need it!

Heartbeat is a community platform with much heart! Review collected by and hosted on G2.com.

Honestly, there's nothing I dislike. The developments can't come fast enough 🙃

For example, I would like some more features added to the event's calendar such as the ability to embed the event Calender in external pages. It's currently on the roadmap and I'm confident the team will get to it. Review collected by and hosted on G2.com.

Heartbeat is a great tool to manage community, easy to use, great support and a lot of new features every month, there is a lot of videos and documentation that explain how to use it in the right way Review collected by and hosted on G2.com.

Implementation is not simple, need to study and may be to buy something alredy made or similar, i suggest it because we succesful did it Review collected by and hosted on G2.com.

It is hard to pick one thing, to be honest! There are many amazing features on this platform. What I appreciate the most is the tools for communication and automation. This makes it simple to manage a large community of people while still building meaningful relationships with members. I have saved so much time on repetitive tasks and I now have more energy to do the things that I love to do in my company. Review collected by and hosted on G2.com.

The one hurdle with using Heartbeat is that it is quite new so people are unfamiliar with the space. This requires a bit more work than a Facebook group to get people to make profiles and engage within the community. Review collected by and hosted on G2.com.

I love the responsiveness of the team. I like that I can go at my own pace to build my community. I like the look of my community. I find the platform to be more intuitive than others I had investigated. Review collected by and hosted on G2.com.

There is a LOT to learn about building my community. Some of the help topics are hard to find, outdated by new features on the platform or not informative. They do offer a monthly live event for questions so if a help topic isn't helpful, I can always ask. Review collected by and hosted on G2.com.

Having the community, courses, docs, search, DMs, and everything - ALL IN ONE SPOT is a game-changer. I recently switched from my own custom-built course platform, and my students are LOVING this (and so am I, because now I can focus on the community/education, without having to maintain my own software). Heartbeat is AMAZING! Review collected by and hosted on G2.com.

Mobile app is a bit clunky and not white-labeled, desktop app seems to slow things down (as opposed to just using the web app) but I'm ok with that. Not a huge deal. Login flow has been a bit of a headache (several users email me with issues logging in and/or receiving their magic email) I'd love to be able to tweak a few things on the UX, but again, not big issues. Heartbeat support has been very helpful in resolving the login issues, and much of the time, it's user error.

Overall, I would HIGHLY recommend. Review collected by and hosted on G2.com.

One of the more immediate values realized with Heartbeat is how quickly you can customize the platform to integrate digital information products and a community and be validating and selling sooner than you thought possible! Review collected by and hosted on G2.com.

From day one, I've been very impressed with Hearbeat's responsiveness to feedback and active learning from their wide variety of customers' needs and experience levels. The user interface has been a particular development roadmap I've been paying attention to as I've been actively and successfully using the platform. You can clearly see the improvements have been well-informed by a larger solution-focused vision and the feedback from admins, end users, and business owners. They make "work-in-progress" look and feel good! Review collected by and hosted on G2.com.