Heartbeat Features
What are the features of Heartbeat?
Customer Analytics
- Customer Engagement
- Downloadable Reports
- ROI
Community Management
- All-in-one Dashboard
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Heartbeat Categories on G2
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Community Building
Social Network Integration | Provides tools for content distribution across multiple social networks. | Not enough data | |
Contacts Sync | Uploads contacts directly into the company database and assists with managing contacts. | Not enough data | |
Email Integration | Seamlessly integrates email with company databases (mail merge). | Not enough data | |
Social Network Integration | Provides tools for content distribution across multiple social networks. | Not enough data | |
Qualitative Solutions | Solutions that help drive conversation, such as live chat, topic generation, and idea boards. | Not enough data | |
Advanced Portal Features | Tools that help enhance community portals, such as reminders, engagement tools, and analytics. | Not enough data |
Community Improvement
Gamification | Helps engage users with gamification such as point systems, rewards, engagement meters, etc. | Not enough data | |
Survey Customization | Allows for unique, brand-specific survey creation and management. | Not enough data | |
Branching/Skip Logic | Helps create more intelligent surveys based on users actions and answers. | Not enough data | |
Multilingual Surveys | Allows for creation of surveys in different languages and advanced survey translation. | Not enough data |
Customer Analytics
Customer Intelligence | Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date. | Not enough data | |
Customer Engagement | Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement. 12 reviewers of Heartbeat have provided feedback on this feature. | 99% (Based on 12 reviews) | |
Downloadable Reports | Provides functionality to dowload reports in multiple formats. 10 reviewers of Heartbeat have provided feedback on this feature. | 75% (Based on 10 reviews) | |
ROI | As reported in 11 Heartbeat reviews. Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs. | 91% (Based on 11 reviews) |
Community Management
Qualitative Solutions | Solutions that help drive conversation, such as live chat, topic generation, and idea boards. | Not enough data | |
All-in-one Dashboard | As reported in 10 Heartbeat reviews. Helps create efficientcy by delegating data viewing access and report generation to specific users. | 92% (Based on 10 reviews) | |
All-in-one Dashboard | Helps create efficientcy by delegating data viewing access and report generation to specific users. | Not enough data |
Community Analytics
Customer Intelligence | Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date. | Not enough data | |
ROI | Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs. | Not enough data | |
Downloadable Reports | Provides functionality to dowload reports in multiple formats. | Not enough data | |
Customer Engagement | Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement. | Not enough data |
