HDL Commerce Pros and Cons

One of the main reasons we chose to collaborate with HDL when we moved our e-commerce to a completely new platform was their flexibility and availability. All systems can be developed and optimized from a technical standpoint, but what becomes the competitive factor for us in a partnership is communication & support because the e-commerce platform is our everyday working tool. Being able to easily use a wide range of functions on daily bases and quickly communicate with the development team, stay involved in the process, and have the flexibility to rapidly develop and deploy new features based on our needs are our key elements to a successful collaboration. Here, the HDL team has truly delivered and exceeded our expectations.

The integration to our ERP system and other third party systems is very simple and easy to understand and the implementation process was an overall success. Even though presented with many different challenges from us, HDL team was able to quicly adapt to needs and changes from our ERP system provider and didn't have any issues with changing the integration when needed in order for the system to work in the best and effective way possible for us as a client. Review collected by and hosted on G2.com.

When we switched from a leading e-commerce platform provider like Magento & Pimcore, our expectations were very high. The only thing we felt was missing in the transition to HDL was the breadth of functionality and solutions within the admin panel and Pim. As a newcomer in the market, it's understandable that not every little detail is fully developed, and the system is constantly evolving, which we were aware of when we started the collaboration. We can see that HDL continuously optimizes functionality in Pim, in the reporting tool, in the handling of discount codes, etc., based on our needs and feedback. Review collected by and hosted on G2.com.

Flexibility! We started off on the hunt for an e-commerce platform that could fulfill our needs, both B2C and B2B. And HDL definitely has. On the B2C side, we have a site with great performance, global delivery, and global payments that truly reflect our brand. Concerning B2B, we had a lot of special requests concerning decoration possibilities (embroidery/transfer), full ERP integration for invoices, orders, shipments, pricing in multiple currencies, special pricing on items for specific customers, etc. HDL has been able to fulfill all of our needs here and more. We're very happy with our collaboration and will continue pushing boundaries to build great e-commerce experiences. Review collected by and hosted on G2.com.

Complex projects can sometimes be underestimated. This was the case in our first implementation project. HDL, however, handled this very well, and the final product exceeded our expectations. Review collected by and hosted on G2.com.

Apart from the serviceminded project leaders and agile developers, i must say that the platform itself provides a seemless and composable solution in its true form. High end performance with flexible solutions that fits not just our current needs but also future intentions. Review collected by and hosted on G2.com.

If i really need to put something down here, then it would be the PIM. External PIM systems have years and years of development done already but HDL is only a few months away from catching up with their brand new launch. What I have seen so far this update of their PIM will catch up and pass many of their competitors. Waiting for launch and hoping it will be amazing! Review collected by and hosted on G2.com.

It’s an absolute pleasure to work with HDL Commerce, both as a business partner and through their platform. HDL offers an incredibly user-friendly platform, but what truly sets them apart is their exceptional technical team and project managers. Their developers are highly competent, always going above and beyond to meet our needs and ensure that our platform evolves to new heights.

They are not only responsive and solution-oriented but also deeply committed to our success, constantly helping us improve both the administrative and visual aspects of our platform. Their dedication to understanding and supporting us as a customer is unmatched.

We couldn’t recommend HDL Commerce enough for anyone seeking a reliable and innovative partner in e-commerce! Review collected by and hosted on G2.com.

As HDL Commerce always aims to support their customers in the best possible way within the preferred timeframe, they can sometimes set their goals too high, causing delays in project timelines. Review collected by and hosted on G2.com.

It's a modern platform that constantly launches new features. They successfully intergrate to all of our systems, and if we ever need new functionality - the devs listen and publish the function in record time!

They have solid customer support, usually answering questions within 1 hour. Review collected by and hosted on G2.com.

Since it's a new platform you might find less features compared to competitors that has existed for 20 years. But as i've said in the Pros section the devs are agile and constantly improve the platform. Review collected by and hosted on G2.com.

The platform is integration-friendly, feature-rich, highly scalable, customizable, and resilient making it a great choice for businesses of all sizes. Review collected by and hosted on G2.com.

Honestly, nothing! The platform delivers exactly what I need, and I haven’t run into any major issues. Review collected by and hosted on G2.com.

Easy, stable and lightning fast. They love to develope and improve the small things and the big. Review collected by and hosted on G2.com.

They are still young, but that's what makes them better than the big players. They always walk the extra mile. Review collected by and hosted on G2.com.