HCSS Reviews & Product Details

Your support is amazing. I work in IT, so support is what I interact with most, aside from Credentials. Your team is always ready to help, quick to respond, and extremely knowledgeable about the system. If there’s one thing I hope never changes, it’s your outstanding support. Review collected by and hosted on G2.com.

Your development feels noticeably disjointed, and the level of polish seems to vary a lot from one module to another. Some parts come across as older or more legacy, while others feel much newer and more refined. I really wish the experience were more consistent and cohesive across all of your offerings, so it doesn’t feel like I’m switching between different generations of the product. Review collected by and hosted on G2.com.

I love the customer service provided by HCSS. It is unmatched across any industry. Regardless of the time or day, I can always get through to them, whether I have a simple question or a complex problem. This consistent reliability offers tremendous peace of mind. Additionally, I appreciate HCSS's user interface, which is incredibly user-friendly. It’s intuitive and cohesive, allowing me to easily navigate between different forms and fields. This ease of use makes it efficient to jump across different apps and effectively use the software, enhancing my productivity. Review collected by and hosted on G2.com.

I believe that some aspects of the reporting and cost detail type data could be improved. While the Insights feature is valuable, it does not always provide the in-depth drill downs that we need. We often find ourselves needing custom reports to meet our specific requirements. Additionally, the initial setup of HCSS was somewhat challenging for us due to having to work through multiple implementation groups. This made the implementation process a bit rocky before we managed to get a solid group in place. Review collected by and hosted on G2.com.

All of the HCSS services we have make getting information from the field to the main office and back again flow so easily. With Heavy Job and Mobile it makes getting the time in from the field so easy. When we first had our Foreman use mobile some people were hesitant because they were so use to paper. Not long after the switch every single Foreman I ask, said they were never going back! They prefer HJ Mobile as they can enter time and check quantities right in the palm of their hand.

We also use Heavy Bid which has really helped to streamline out bidding processes.

FH Paschen also uses Dispatcher and E360 for equipment. Before HCSS we were using just excel to track everything, making it impossible to get any real data out of it. Dispatcher helps us keep track of the location of equipment but E360 helps track the maintenance. Not only that, but with E360 it is helping us save money by making sure repairs are happening under warranty instead of our mechanics jumping the gun and doing repairs that should have been covered by warranty. With the history it stores, it's also helped us make business decisions on when we need to get rid of a machine or not.

Lastly, the HCSS team is always top notch when you need help with anything, on any product. Review collected by and hosted on G2.com.

The only thing I have disliked recently is how the Billing for Field/Mobile/maintenance is being invoiced and sent to us. We used to get an invoice for the License and All the maintenance at one time. The last few months we get 1 bill here and there with different periods of maintenance making it hard for us to figure out where it needs to get charged so we can process the invoice. We have many groups and different states who use it so its just made it harder to process that, but otherwise the actual HCSS software is great! Review collected by and hosted on G2.com.

I appreciate the full line of products that HCSS offers to make us successful on bid day. It helps make our job matrix accurate and keeps our costs low and our margins high. We value the heavy bid and heavy job, and preconstruction for their contribution to modernizing our matrix and managing risk. The suite of products is great and makes us efficient, while the setup is easy and adaptable, accommodating any user. Review collected by and hosted on G2.com.

Heavy Bid web needs some work. It's not up to speed, and I understand that it has a lot of work and development still underway. Review collected by and hosted on G2.com.

HCSS is a great too allowing me to keep a history of my projects while allowing reference to them for job costs to bid future projects. Review collected by and hosted on G2.com.

HCSS has a learning curve for new users than can take some time learning how the database calculates prices. Review collected by and hosted on G2.com.

I like that HCSS is user-friendly, which makes it easy to navigate and use. The PM schedule and reports are also quite helpful for managing a large number of equipment effectively. The telematics feature is valuable for providing warnings when maintenance is due and keeping track of backlog items. Setting up HCSS was super easy compared to other systems I've used before. Review collected by and hosted on G2.com.

I don't like the scheduler and mechanic planner in HCSS. It just doesn’t fit our style of scheduling repairs with the layout it has. Review collected by and hosted on G2.com.

Once it’s setup it streamlines estimate entry. Review collected by and hosted on G2.com.

I wouldn’t say this is a downside, you have to be ready to invest some time in learning the system but it pays huge time savings the more you use it. Review collected by and hosted on G2.com.

HCSS really pays attention to what we need and works with us to improve their tools. Their team treats us as partners, not just users, and that makes a big difference. Every year at UGM, professionals get together to share ideas and influence the next round of features. Being part of those discussions always reminds me that our feedback truly drives the innovation. Review collected by and hosted on G2.com.

Historically, many HCSS products were developed as standalone tools. While each served its purpose well, the lack of built-in integration created some inefficiencies and required manual effort to connect systems and data across the organization.

In recent years, however, HCSS has clearly prioritized platform unification. With more solutions moving to the web, we're seeing a stronger push toward a fully integrated ecosystem. This shift has significantly improved usability and data flow across projects, and it’s clear the company is headed in the right direction. Review collected by and hosted on G2.com.

Their customer support is without equal in the industry. Review collected by and hosted on G2.com.

The products have gotten away from the user friendly experience they once had. Too many new products and platforms that don’t live up to previous versions. Review collected by and hosted on G2.com.