What do you like best about Hatch?
Reasons we switched from Podium to Hatch:
1. Online portal is user-friendly with separate, clean, & succinct dashboards for each department and sales consultant.
2. Multiple phone numbers & chatbot extensions
3. Phone call features within the system along with call forwarding
4. Excellent salesforce integration of logging all points of contact with clients through the platform. I know this is now a feature Podium promotes, but it’s a little too late for us.
5. Ability to setup & ease of use of auto campaigns for instant response to new leads and with integrations to our lead generation sources
6. Ability to setup & ease of use of auto campaigns for follow up, for canceled appointments to get leads to reschedule, and for appointment reminders to clients
7. The ability to customize which clients are entered into a select campaign based on certain criteria within salesforce & having the option to add/remove someone manually.
8. Templates for use outside of campaigns
9. Text, email, and voicemail drop features
10. Ease to archive & access archived conversations
11. Reporting & tracking data features
12. Ability to schedule individual texts & emails to go out at a future date/time individually to clients
13. Client profiles to view contact information, past conversations, internal notes, & internal reminders.
14. Support team & customer success managers are incredibly prompt in response times & resolving issues.
15. Hatch has other product features, including review generation, but we have not opted into purchasing those yet.
16. The HATCH platform is already being utilized more effectively by 2/3 of our company’s departments. Service will be the last to make the switch, but service was also the only one who was very active on Podium’s platform.
17. Ability for the team to opt-in & out of text & email notifications for client responses.
18. It is mobile-friendly while their app is in development which we’ve been offered to participate in the Beta testing of the app starting within the next month.
19. Ability to get rid of notifications/mark an incoming message as read and place in a designated column to show someone is working with that person or that they still need to be responded to etc.
20. All these benefits at a lower price than Podium.
The only feature I am aware of that Podium has that Hatch does not offer (& has not stated is on the product future roadmap) is the ability to ask & receive invoice payments. Our team did not utilize this feature enough with Podium to have it affect our decision to switch platforms. Review collected by and hosted on G2.com.
