Hatch Pros and Cons

The instant response is wonderful. It keeps my leads a priority when I'm out and not able to respond. Review collected by and hosted on G2.com.

The app is garbage. If you get a response in the field, you don't have any contact info at hand and you can't dial out from the app. Review collected by and hosted on G2.com.

The additional features over other text platforms Review collected by and hosted on G2.com.

On boardinf could have been a bit better. Review collected by and hosted on G2.com.

I enjoy how easy the platform is to use. Review collected by and hosted on G2.com.

I dislike that there is no way to prevent automated imported contacts from salesforce to not be put in campaign if they were recently put in a campaign Review collected by and hosted on G2.com.

While the product is cool, I would absolutely never recommend anyone use this based off the customer service. Review collected by and hosted on G2.com.

We were dodged by customer service, or flat lied to, for 8 months straight. We asked to end our membership 8 months ago (we were not on a 12-month contract) and are finally pending a refund. However, for 8 months support either lied to us or simply didn't reply to our emails. It's also extremely difficult to find contact information for anyone remotely helpful. Review collected by and hosted on G2.com.

Quick and easy. The program starts the conversation for you. Review collected by and hosted on G2.com.

Search engine could be better pm the website. It does not always work. Review collected by and hosted on G2.com.

We keep tabs and follow up on all of our opportunities. Review collected by and hosted on G2.com.

Lots of turnover with the account reps. Also have some issues with sending on holidays when we request no holidays. Review collected by and hosted on G2.com.

The many integrations that Hatch offers with all of the different providers and CRMs is by far the best feature. Review collected by and hosted on G2.com.

My biggest complaint is manually adding customers to a campaign. I wish it were easier to bulk upload into a specific campaign. Review collected by and hosted on G2.com.

The ease of creating campaigns and the set it and forget it approach. It launched our business into the future and optimized us. Review collected by and hosted on G2.com.

In the beginning, support was not helpful. However, as of late, support has been fantastic. Review collected by and hosted on G2.com.

I enjoy the fact we are reaching out to clients we may not have had time to reach otherwise. Review collected by and hosted on G2.com.

The team is not paying attention to who they are reaching out to in their mass communication. Review collected by and hosted on G2.com.

Works well for our SDR department to respond to leads quickly Review collected by and hosted on G2.com.

The intregrations can take a few days to set up Review collected by and hosted on G2.com.