Hatch
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Hatch
By Hatch
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4.3 out of 5 stars
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Hatch Reviews & Product Details - Page 7

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Hatch Overview

Editedit
What is Hatch?

Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can turn more leads into appointments, sales, and repeat customers without the overhead costs. Satisfy customers, alleviate employee burdens, and scale your revenue with Hatch.

Hatch Details
Discussions
Hatch Community
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Product Description

Hatch can visually organize your customers, schedule future messages, and more.

Seller Details
Seller
Hatch
Year Founded
2016
HQ Location
Richmond, VA
Twitter
@usehatchapp
175 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Andrew H.
AH
Overview Provided by:
Andrew Hubble

Recent Hatch Reviews

Denise P.
DP
Denise P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Hatch~ Best Messaging Platform!!!"
The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the nec...
Read more
SW
Selina W.Small-Business (50 or fewer emp.)
5.0 out of 5
"User friendly"
Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of o...
Read more
Gerald V.
GV
Gerald V.Small-Business (50 or fewer emp.)
4.5 out of 5
"Started bad but it now its good"
It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers.
Read more
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0 people requested security information

Hatch Media

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75 Hatch Reviews

4.3 out of 5
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75 Hatch Reviews
4.3 out of 5
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75 Hatch Reviews
4.3 out of 5
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Hatch Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HatchQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Construction
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

The instant response is wonderful. It keeps my leads a priority when I'm out and not able to respond. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

The app is garbage. If you get a response in the field, you don't have any contact info at hand and you can't dial out from the app. Review collected by and hosted on G2.com.

Recommendations to others considering Hatch:

If you can be by your computer it will work great - they need to improve the app. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

The speed to response is helpful when I'm in the field or at events. I know my leads are being given priority. Review collected by and hosted on G2.com.

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Patrick O.
PO
Co-owner/CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

The additional features over other text platforms Review collected by and hosted on G2.com.

What do you dislike about Hatch?

On boardinf could have been a bit better. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Our original reaponse time and customer engagement has Substantially improved. Review collected by and hosted on G2.com.

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AT
Sales Rep
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

I enjoy how easy the platform is to use. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

I dislike that there is no way to prevent automated imported contacts from salesforce to not be put in campaign if they were recently put in a campaign Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

I haven't spoken to hatch about my issue yet. Review collected by and hosted on G2.com.

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Verified User in Construction
CC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

While the product is cool, I would absolutely never recommend anyone use this based off the customer service. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

We were dodged by customer service, or flat lied to, for 8 months straight. We asked to end our membership 8 months ago (we were not on a 12-month contract) and are finally pending a refund. However, for 8 months support either lied to us or simply didn't reply to our emails. It's also extremely difficult to find contact information for anyone remotely helpful. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

No problems solved, no benefits. Review collected by and hosted on G2.com.

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Response from Aaron Adams of Hatch
Editedit

I'm so sorry to hear this was your experience. It's definitely not what should have happened at all! This is not aligned with our company mission and objectives in any way.

I'm unable to look up your account information since this is an anonymous review, but if you're still having issues, please feel free to email me at aaron.adams@usehatchapp.com and I will put you in touch with the correct people as soon as possible.

Helpful?
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Jason F.
JF
S
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

Quick and easy. The program starts the conversation for you. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

Search engine could be better pm the website. It does not always work. Review collected by and hosted on G2.com.

Recommendations to others considering Hatch:

Great tool for communicating with customers and keeping customers engaged with the project. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Customer Care team is always on point. Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

We keep tabs and follow up on all of our opportunities. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

Lots of turnover with the account reps. Also have some issues with sending on holidays when we request no holidays. Review collected by and hosted on G2.com.

Recommendations to others considering Hatch:

Make sure you know all its capabilities. It is very powerful and I feel like we have not utilized it to its full potential. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

We don't miss following up with any customers. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

The many integrations that Hatch offers with all of the different providers and CRMs is by far the best feature. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

My biggest complaint is manually adding customers to a campaign. I wish it were easier to bulk upload into a specific campaign. Review collected by and hosted on G2.com.

Recommendations to others considering Hatch:

Have a plan and start slow. This is something that can get unmanageable very quickly. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Connection rate Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Construction
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

The ease of creating campaigns and the set it and forget it approach. It launched our business into the future and optimized us. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

In the beginning, support was not helpful. However, as of late, support has been fantastic. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Sales follow-ups, review campaigns, speed to getting new leads, and customer feedback. Review collected by and hosted on G2.com.

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Helpful?
Share
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Donna P.
DP
Sales support
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

I enjoy the fact we are reaching out to clients we may not have had time to reach otherwise. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

The team is not paying attention to who they are reaching out to in their mass communication. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

We can revisit customers that we may not have had the opportunity before. Review collected by and hosted on G2.com.

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Response from Aaron Adams of Hatch
Editedit

Hello Donna,

Thank you for your review. I was curious if you were having issues with your team not paying attention or our team? If we can help, we'd love to! Feel free to use our new Live Chat support option inside your Hatch App to reach out directly to one of our agents. I'm sorry you're feeling frustrated! We'd love to help you reach more clients the way you'd like to!

Aaron

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Alex D.
AD
Vp
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

Works well for our SDR department to respond to leads quickly Review collected by and hosted on G2.com.

What do you dislike about Hatch?

The intregrations can take a few days to set up Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Contacting leads ASAP upon receiving Review collected by and hosted on G2.com.

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