Instant connection with customers through text or email Review collected by and hosted on G2.com.
No chat function and ai functionality, this would be awesome Review collected by and hosted on G2.com.
I like that my CRM tool works with the software and campaigns are set up to automatically send to my customers. Review collected by and hosted on G2.com.
I don't like that the customer service team changes too often Review collected by and hosted on G2.com.
The instant response is wonderful. It keeps my leads a priority when I'm out and not able to respond. Review collected by and hosted on G2.com.
The app is garbage. If you get a response in the field, you don't have any contact info at hand and you can't dial out from the app. Review collected by and hosted on G2.com.
The additional features over other text platforms Review collected by and hosted on G2.com.
On boardinf could have been a bit better. Review collected by and hosted on G2.com.
I enjoy how easy the platform is to use. Review collected by and hosted on G2.com.
I dislike that there is no way to prevent automated imported contacts from salesforce to not be put in campaign if they were recently put in a campaign Review collected by and hosted on G2.com.
While the product is cool, I would absolutely never recommend anyone use this based off the customer service. Review collected by and hosted on G2.com.
We were dodged by customer service, or flat lied to, for 8 months straight. We asked to end our membership 8 months ago (we were not on a 12-month contract) and are finally pending a refund. However, for 8 months support either lied to us or simply didn't reply to our emails. It's also extremely difficult to find contact information for anyone remotely helpful. Review collected by and hosted on G2.com.
I'm so sorry to hear this was your experience. It's definitely not what should have happened at all! This is not aligned with our company mission and objectives in any way.
I'm unable to look up your account information since this is an anonymous review, but if you're still having issues, please feel free to email me at aaron.adams@usehatchapp.com and I will put you in touch with the correct people as soon as possible.
Quick and easy. The program starts the conversation for you. Review collected by and hosted on G2.com.
Search engine could be better pm the website. It does not always work. Review collected by and hosted on G2.com.
We keep tabs and follow up on all of our opportunities. Review collected by and hosted on G2.com.
Lots of turnover with the account reps. Also have some issues with sending on holidays when we request no holidays. Review collected by and hosted on G2.com.
The many integrations that Hatch offers with all of the different providers and CRMs is by far the best feature. Review collected by and hosted on G2.com.
My biggest complaint is manually adding customers to a campaign. I wish it were easier to bulk upload into a specific campaign. Review collected by and hosted on G2.com.
The ease of creating campaigns and the set it and forget it approach. It launched our business into the future and optimized us. Review collected by and hosted on G2.com.
In the beginning, support was not helpful. However, as of late, support has been fantastic. Review collected by and hosted on G2.com.
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Averages based on real user reviews.
1 month
8 months
9%
