Hatch Pros and Cons

Hatch has been very helpful with the use of text messaging and automatic launch from the campaign. Review collected by and hosted on G2.com.

I don't see any negative aspects to the use of the Hatch program Review collected by and hosted on G2.com.

What I like best about Hatch is they are always willing to problem-solve with you and come up with new ideas to improve customer contact. Review collected by and hosted on G2.com.

I don't have a dislike at this time, thank you. Review collected by and hosted on G2.com.

It is very useful for staying in touch with our current and potential customers without having to consistently be calling. It is extremely efficient especially with the app. Review collected by and hosted on G2.com.

There isn't anything I can think of that I dislike! I do wish when searching a customer in the contacts that the customer popped up first, it seems to show similar options and I have to search within the results for it. Review collected by and hosted on G2.com.

I think getting a rapid response to an inquiry is very good for establishing a connection with our customers. It allows us to get our foot in the door first. Review collected by and hosted on G2.com.

Setup can be a little daunting and there needs to be a better integration into the new ServiceTitan API Review collected by and hosted on G2.com.

I really liked the chat-to-text feature. Review collected by and hosted on G2.com.

The downsides are that this app is faking it until they make it.

It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls.

We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews.

You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledgebase state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road.

They state that hatch communicates with getjobber.com (our CRM). It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information.

By this time, I've paid another month of service ($250/mo) and the campaigns and the workflows are still not up and running and they attempt to schedule a fourth onboarding call. This is when I stopped caring about hatch and started looking for an alternative. Review collected by and hosted on G2.com.

Helps me organize and manage our leads more efficiently. Review collected by and hosted on G2.com.

I'd like to be able to plug in a phone number to find a lead. For example, when someone calls a forwarded number we have on file, but leaves no message, it would be nice to find whom it was that tried calling us by entering the phone number into the search area. Review collected by and hosted on G2.com.

It does all of the work for you. They send everything automated. It takes the guesswork out of wondering when you should be following up with your customers. It has been the best thing we've added to our company! Review collected by and hosted on G2.com.

The only thing that's a downfall is each board costs extra. So you only have a limit and if you go over that limit they will charge you for each extra board. Review collected by and hosted on G2.com.

I like that chat feature with clients. People who need to handle their home renos but have minimum time because of work this platform allows effective communication. Review collected by and hosted on G2.com.

I haven't yet found anything I do not like Review collected by and hosted on G2.com.

Instant connection with customers through text or email Review collected by and hosted on G2.com.

No chat function and ai functionality, this would be awesome Review collected by and hosted on G2.com.

I like that my CRM tool works with the software and campaigns are set up to automatically send to my customers. Review collected by and hosted on G2.com.

I don't like that the customer service team changes too often Review collected by and hosted on G2.com.