Hatch Reviews & Product Details

Customer service has been incredibly patient and helpful. Blair has been killing it. Review collected by and hosted on G2.com.

The app is to basic. I have sales reps on the road a majority of the day and if a customer calls them it is through a call forwarding and they don't know who is calling them. Not the end of the world. But it would be great to have a more robust app Review collected by and hosted on G2.com.

Our entire team can collaborate in real-time to react to our customers through text and email. We can see everything that we have said for context and manage the customer's experience without having to make them repeat themselves. We have also created many custom campaigns to control our customer journey through the sales process and make sure their needs are addressed and the messaging is tailored to their individual journey. Review collected by and hosted on G2.com.

We do not have full control over when some of the messaging triggers. Being able to set custom holidays for our business and the ability to separate Sunday and Saturday messaging. Review collected by and hosted on G2.com.

The best feature that Hatch offers for my business is the automatic text campaigns. Speed to Lead is a real thing and Hatch helps to make sure you get to your lead immediately, while they're still at the peak of their interest. Review collected by and hosted on G2.com.

If I had to choose something, I think the interface could be a little more efficient. Review collected by and hosted on G2.com.

I love being able to easily contact customers and setup automated campaigns. Review collected by and hosted on G2.com.

The IT side can be glitchy. I've had customers not launch into a campaign. Review collected by and hosted on G2.com.

Using Hatch gives our potential customers the opportunity to communicate in the fashion they prefer. Review collected by and hosted on G2.com.

Hatch has brought in over $1M in net sales in 3 months. There is nothing negative about this. Review collected by and hosted on G2.com.

Most people enjoy the ease of texting vs emails or talking. Hatch provides an easy way to do this and keeps records of it all! Review collected by and hosted on G2.com.

I have not found anything we do not like so far. Review collected by and hosted on G2.com.

The platform is user friendly and my account manager Matt is always available to assist Review collected by and hosted on G2.com.

There is nothing I Dislike. Everything we need, the software can do Review collected by and hosted on G2.com.

The best aspect of Hatch is how easy it makes it for our customers to communicate with us. We've found people much more willing to get back to us when it's made easy for them via text or email, and the results have been great. Review collected by and hosted on G2.com.

We have a little confusion every now and then as the automation that pulls people into Hatch means they may get a message after we've spoken to them separately. However, I'd much rather have this problem of occasional overcommunication rather than the opposite. Review collected by and hosted on G2.com.

I do not have the time or energy to reach out 7-10 times to every single lead we get when sales are not closed same day, this picks up the slack. The automated portion of the program is very helpful. Review collected by and hosted on G2.com.

I wish there was an easier way to have it "re-hash" people who were sitting in our CRM for a few weeks. There is no easy way to go in and add a list of emails or phone numbers to the rehash program and have it nurture them without reaching out to my representatives. Review collected by and hosted on G2.com.

Being able to quickly get messages sent to customers! Review collected by and hosted on G2.com.

I don't really have much to dislike about Hatch? Maybe updates to the app on your phone? Review collected by and hosted on G2.com.