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Hatch Reviews & Product Details - Page 5

Hatch Overview

What is Hatch?

Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can turn more leads into appointments, sales, and repeat customers without the overhead costs. Satisfy customers, alleviate employee burdens, and scale your revenue with Hatch.

Hatch Details
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Product Description

Hatch can visually organize your customers, schedule future messages, and more.


Seller Details
Seller
Hatch
Year Founded
2016
HQ Location
Richmond, VA
Twitter
@usehatchapp
175 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®

Andrew H.
AH
Overview Provided by:

Recent Hatch Reviews

Denise P.
DP
Denise P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Hatch~ Best Messaging Platform!!!"
The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the nec...
SW
Selina W.Small-Business (50 or fewer emp.)
5.0 out of 5
"User friendly"
Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of o...
Gerald V.
GV
Gerald V.Small-Business (50 or fewer emp.)
4.5 out of 5
"Started bad but it now its good"
It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers.
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75 Hatch Reviews

4.3 out of 5
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75 Hatch Reviews
4.3 out of 5
75 Hatch Reviews
4.3 out of 5

Hatch Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HatchQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Kali B.
KB
Head Coach - Fastpitch Softball
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Hatch?

The best feature that Hatch offers for my business is the automatic text campaigns. Speed to Lead is a real thing and Hatch helps to make sure you get to your lead immediately, while they're still at the peak of their interest. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

If I had to choose something, I think the interface could be a little more efficient. Review collected by and hosted on G2.com.

Recommendations to others considering Hatch:

Hatch is helpful with instant lead engagement, rehash, and as just a texting platform for people who prefer to text. It's invaluable, really, and an asset to our company. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Hatch sends out a text message to all new leads to introduce ourselves and provides the link for a lead to book a consultation online. Many leads book right from there. Also, people are so hesitant to answer calls from numbers they don't recognize. A text message is the best way to reach people these days. Review collected by and hosted on G2.com.

Grace H.
GH
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hatch?

I love being able to easily contact customers and setup automated campaigns. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

The IT side can be glitchy. I've had customers not launch into a campaign. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

I like the documentation of customer communication for our records. Review collected by and hosted on G2.com.

JM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

Using Hatch gives our potential customers the opportunity to communicate in the fashion they prefer. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

Hatch has brought in over $1M in net sales in 3 months. There is nothing negative about this. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Hatch is giving our potential customers the option to text vs making a telephone call to make an appointment for an In-Home Consultation. Review collected by and hosted on G2.com.

Danetta D.
DD
GM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hatch?

Most people enjoy the ease of texting vs emails or talking. Hatch provides an easy way to do this and keeps records of it all! Review collected by and hosted on G2.com.

What do you dislike about Hatch?

I have not found anything we do not like so far. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Makes communication with customers much easier! Review collected by and hosted on G2.com.

Aden R.
AR
Director Of Operations, Marketing And Business Development
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hatch?

The platform is user friendly and my account manager Matt is always available to assist Review collected by and hosted on G2.com.

What do you dislike about Hatch?

There is nothing I Dislike. Everything we need, the software can do Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Hatch is solving Our speed to leed issue, ensuring that our clients are contacted immediately Review collected by and hosted on G2.com.

JF
General Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

The best aspect of Hatch is how easy it makes it for our customers to communicate with us. We've found people much more willing to get back to us when it's made easy for them via text or email, and the results have been great. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

We have a little confusion every now and then as the automation that pulls people into Hatch means they may get a message after we've spoken to them separately. However, I'd much rather have this problem of occasional overcommunication rather than the opposite. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

The biggest problem Hatch is solving is making it easier to get back to people after their initial appointment and actually getting them to respond. The benefit has been hatch becoming a significant part of our robust rehash and outbound efforts. Review collected by and hosted on G2.com.

Johnny M.
JM
Sales Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Hatch?

I do not have the time or energy to reach out 7-10 times to every single lead we get when sales are not closed same day, this picks up the slack. The automated portion of the program is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Hatch?

I wish there was an easier way to have it "re-hash" people who were sitting in our CRM for a few weeks. There is no easy way to go in and add a list of emails or phone numbers to the rehash program and have it nurture them without reaching out to my representatives. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Most customers reach out after 3-5 connections but sales representatives only reach out 1-2 times. This gets much more feedback from customers as to why they are not closing. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hatch?

Being able to quickly get messages sent to customers! Review collected by and hosted on G2.com.

What do you dislike about Hatch?

I don't really have much to dislike about Hatch? Maybe updates to the app on your phone? Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

We were having difficulty reaching older leads, and now that I have a campaign set for them, we are reaching more old leads than ever! Review collected by and hosted on G2.com.

Brandon Y.
BY
Director
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Hatch?

How user-friendly it is. It was also easy to learen and understand and teach new agents. I would recommend Hatch to other solar companies as well as other sales organizations Review collected by and hosted on G2.com.

What do you dislike about Hatch?

Hatch works well for low scaling but can it be used at a higher capacity. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Texting older potential customers. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hatch?

We have seen instant results! We absolutely love our rep Cameron. He has been fantastic! Review collected by and hosted on G2.com.

What do you dislike about Hatch?

We have No issues as of now. Hatch has been excellent. A better service Titian integration would be nice, but the work around a do get the job done. Review collected by and hosted on G2.com.

What problems is Hatch solving and how is that benefiting you?

Follow up Review collected by and hosted on G2.com.