# Hatch Reviews **Vendor:** Hatch **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 77 ## About Hatch Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can turn more leads into appointments, sales, and repeat customers without the overhead costs. Satisfy customers, alleviate employee burdens, and scale your revenue with Hatch. ## Hatch Pros & Cons **What users like:** - Users value the **automation capabilities** of Hatch, enhancing efficiency and seamless communication with customers. (11 reviews) - Users appreciate the **ease of use** of Hatch, noting its straightforward platform and seamless CRM integration. (10 reviews) - Users value the **exceptional customer engagement** of Hatch, benefiting from seamless support and effective communication tools. (8 reviews) - Users find Hatch to be **extremely helpful** , streamlining lead management and enhancing customer engagement effortlessly. (8 reviews) - Users commend Hatch for its **fantastic customer support** , ensuring seamless integration and enhanced user experiences. (6 reviews) - Integrations (5 reviews) - CRM Integration (4 reviews) - Easy Communication (4 reviews) - Efficiency (4 reviews) - Features (4 reviews) **What users dislike:** - Users experience **poor customer support** due to limited availability, making it challenging to get timely help when needed. (5 reviews) - Users report **missing features** in Hatch, including lack of Facebook Messenger integration and incomplete functions requiring support calls. (4 reviews) - Users find the **complexity** of Hatch's interface and functionalities to be confusing and somewhat overwhelming. (3 reviews) - Users find the **learning curve steep** , struggling with complex settings and a less engaging interface. (3 reviews) - Users face **message management challenges** like improper triggers and limited tracking options, despite appreciating the support team's help. (3 reviews) - Poor UI (3 reviews) - Bugs (2 reviews) - Campaign Issues (2 reviews) - Chat Functionality (2 reviews) - Users find Hatch Rest to be **overpriced** , especially for those seeking basic functionality like a simple sound machine. (2 reviews) ## Hatch Reviews ### 1. Experience Didn’t Match What Was Discussed During the Sales Process **Rating:** 0.5/5.0 stars **Reviewed by:** Joel K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Hatch?** Their speed to lead capability and follow up plans **What do you dislike about Hatch?** We run a roofing company and were evaluating Hatch to help improve speed-to-lead and customer communication. Before signing, we discussed implementation concerns during our Zoom sales conversations. Because we were still building internal systems, I specifically asked what would happen if timing or implementation challenges came up. During those discussions we were told that Hatch works with its clients in those situations and that it would not be an issue if something arose. Based on that understanding, we agreed to move forward with a 6-month contract. Shortly after signing it became clear that we were not yet ready internally to implement the platform effectively. When we raised this concern and asked to cancel early, the response we received was that the contract terms must simply be honored. What was disappointing was the difference between what was communicated during the sales conversations and how the situation was handled afterward. My recommendation to other businesses would be to ensure your internal systems are fully ready before signing, and to carefully evaluate alternative providers that demonstrate a strong willingness to work collaboratively with their clients when challenges arise. **What problems is Hatch solving and how is that benefiting you?** It is not benefiting us. They have not listened to a single concern and only give us automated responses. ### 2. A Game-Changer for Sleep **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Talent Acquisition Partner II, Resort Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Hatch?** As a parent, sleep is priceless. The Hatch Rest isn’t just another sound machine **What do you dislike about Hatch?** For people just wanting a simple sound machine or night light, Hatch Rest can feel overpriced. **What problems is Hatch solving and how is that benefiting you?** gives gentle cues for bedtime and wake-up, and is flexible enough to adapt as your child grow ### 3. A Promising Tool for Growing Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Logan D. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Hatch?** As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started exploring the platform, I was impressed by its user-friendly interface and robust features designed to streamline communication and maximize customer engagement. Hatch's team has also been incredibly helpful throughout the onboarding process. Their customer support is genuinely top-notch; every question I’ve had was met with prompt, detailed, and friendly guidance. I can already see how Hatch will play a pivotal role in improving our follow-up speed and connecting us with potential customers. This software is not just a tool—it’s a partner in helping businesses succeed. I highly recommend it to anyone looking to boost their lead generation and enhance customer interaction! **What do you dislike about Hatch?** It's a little tricky to get the hang of! But practice makes perfect. **What problems is Hatch solving and how is that benefiting you?** They are solving the barrier of mannual 1-1 communication per customer to automated workflows. It will be a game changer. ### 4. Conversion Rates Up **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Hatch?** Hatch's Speed to Lead has assisted our appointment center in converting leads to appoinments. Speed to Lead sets a customers expectation tha contact is coming soon. The software has also been a revenue producer when it comes to keeping current customers advised of additional services. I have recommended Hatch to numorous contractors within our network **What do you dislike about Hatch?** I don't have anything bad to say at this point. Hatch has helped us grow the business and enhance the customer experience. **What problems is Hatch solving and how is that benefiting you?** Customer Communication and follow up ### 5. Hatch~ Best Messaging Platform!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Denise P. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Hatch?** The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the necessary information we need, they even schedule the appointment! **What do you dislike about Hatch?** Nothing. Hatch is essential to our business. **What problems is Hatch solving and how is that benefiting you?** Hatch solves our problems with speed to lead. Hatch begins communicating with our leads once received. What is nice is our Bots gather all of the required infromation we need to schedule an appointment. I also love how the Bots can answer most questions. When our business is closed, our Bots let the customer know and then tells them what they can expect next. ### 6. Invaluable tool to facilitate customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Randall K. | Owner, CertaPro Painters of the Upper Charles, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Hatch?** Highly flexible configuration of email, text and voice-drop message campaigns that can be customized to fit specific business processes. **What do you dislike about Hatch?** Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. **What problems is Hatch solving and how is that benefiting you?** Automated messaging that fits the life-cycle of projects/services for our customers over time - everything from initial contact and appointments, follow-ups, production scheduling and post-production project closeout. ### 7. Terrible Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Hatch?** Set-up process and demo went well at first. **What do you dislike about Hatch?** After a few weeks of using Hatch, quickly realized it was not a goof fit for us. We orginally signed a 3 month trial of Hatch to test it out. After that 3 months they charged my card again for an additional 3 months that was never agreed to. That same day I reached to say I did not know my card was on file and I did not know I was going to be charged after our trial. "Leadership" denied my refund request without any explanation and I can't get any response from several of the contacts I have. Don't sign anything with them, I would look elsewhere. After the sales and set up process they will leave you high & dry **What problems is Hatch solving and how is that benefiting you?** Was supposed to help upsell current customers and close outstanding quotes. It created more confusion and over-communciation with our clients. Not a good fit for us. ### 8. Hatch has been amazing for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Hatch?** Love the automation and ability to easily create and manage campaigns. We switched from another software to Hatch and couldn't be happier. Our account rep is attentive and always available to teach or train when we need it. **What do you dislike about Hatch?** The don't yet integrate with Facebook messenger. **What problems is Hatch solving and how is that benefiting you?** They're constantly taking feedback and looking to improve the platform. ### 9. Happy with Hatch and their support teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Hatch?** Their support teams are always down to assist their customers in any way they can including being open to looking into new ways to intergrate and make things work seemlessly for better user experiences. **What do you dislike about Hatch?** I want dark mode for the new beta background, I am visually impaired and white screens lose information for me and can cause serious headaches. **What problems is Hatch solving and how is that benefiting you?** It makes connecting with customers in one place when they prefer text or email easier for us to view in multiple places between our crm and hatch boards based off campaign. ### 10. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Selina W. | Membership Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Hatch?** Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our questions. **What do you dislike about Hatch?** One downside is that we didn't start using it sooner! **What problems is Hatch solving and how is that benefiting you?** Customer follow ups ### 11. Easy to use and understand -- Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Savannah J. | Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Hatch?** Hatch is easy to use and implement, integrates with our CRM, and support is fantastic. **What do you dislike about Hatch?** New UI isn't as intuitive and is a little buggy. **What problems is Hatch solving and how is that benefiting you?** Wea re able to easily communicatew ith potential and current customers, from setting up an estimate, to selling projects. It also integrates with our CRM to track all messages and notes in one place. ### 12. Started bad but it now its good **Rating:** 4.5/5.0 stars **Reviewed by:** Gerald V. | Director of Technology Integration, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Hatch?** It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. **What do you dislike about Hatch?** You have to get Hatch running right which sometimes requires you to go shake their tree to get it working properly. Sometimes its a hassle but worth it. **What problems is Hatch solving and how is that benefiting you?** Reaching people quickly and efficiently. ### 13. Horrible Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Jessa G. | Director of Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Hatch?** The capabilities of Hatch would be nice if you received the support you need for it to be successful. **What do you dislike about Hatch?** Customer support. Your account manager will likely not respond to your emails for weeks at a time, leading you to follow up constantly. The main hatch support email reps will just forward your message to your rep, putting you back to square one. **What problems is Hatch solving and how is that benefiting you?** It was supposed to help with Speed to Lead, but we've since found another company that's much more helpful and actually provides the required support. You certainly get what you're paying for. ### 14. Excellent!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Hatch?** Hatch has been everything we hoped for and more. It has helped grow our business in a short about of time and relieve a huge amount of stress on me as the sales manager. Hatch makes work life much easier! The automated system and ease of use. Hatch does everything for me...almost! Very user friendly. **What do you dislike about Hatch?** Not sure I have any dislikes. Still trying to get used to integrating from outside sources. **What problems is Hatch solving and how is that benefiting you?** Taking stress off of me as sales manager and making life easier to communicate with customers and potentials. Also the ease of speaking with multiple people at once. ### 15. We love Hatch! **Rating:** 4.5/5.0 stars **Reviewed by:** Jocelyn F. | Scheduling Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Hatch?** We really enjoy the ability to customize messages and fields per campaign, and being able to automate the speed-to-lead process! After-hours is a great feature as well which allows us to stay in contact and acknowledge customers' inquiries even out of office. **What do you dislike about Hatch?** my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great at helping generate formulas and addressing any issues/concerns that we've had! **What problems is Hatch solving and how is that benefiting you?** Hatch unrolling the "business hours" feature has been great!! it helps me stay in touch with customers that maybe work an off-shift or are interested but not able to take a call. I love that I can log on to the Hatch app from home and keep up to date on everything going on. ### 16. Customer Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Sundip Y. | Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Hatch?** Communication with customer which we liked most. As in industry for reaching customer on right time is very important for retention. This product help us retaining good customers. **What do you dislike about Hatch?** Full intergration with lead tracking system required for tracking WIP. Anda internal chat system will also help in getting comment on the issue as soon as possible. **What problems is Hatch solving and how is that benefiting you?** Communicating with customer on the different criteria is required as to pitch the product at right time. So, hatch solve this problem by creating multiple criteria on the basis of multiple logic of CLM. ### 17. Hatch App Takes Texting To A New Level **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | Senior Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Hatch?** The best part of Hatch, for me, is the customizability of the automation. It is amazing to have texts go out to different prospects at different times and set it all up so that I don't have to worry about it. The texts go out exactly when I want them to and more important.. when we need them to in order to get responses. **What do you dislike about Hatch?** The only down side of Hatch is when you have multiple users on a single campaign. I have given my agents their own column to keep working thier prospects. The only thing is, this list gets long fast and becomes a little hard to manage. Also.. when you have more people and too many columns, that also becomes tough to use. **What problems is Hatch solving and how is that benefiting you?** Hatch is enabling us to be able to reach more customers and get more reponse from prospects who we would likely never be able to get ahold of after the first couple conversations. ### 18. Hatch makes our teams life easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Paige K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Hatch?** It has allowed our Office Managers (online team) to automate their responses which both speeds it up and frees up thier time to talk with the hottest leads. It also allows for detailed customaziation so any of our companies who might have overalpping customers don't have to worry about it being confusing for them. **What do you dislike about Hatch?** There are various quircks in how you have to set things up and sometimes they are not every obvious. EX: Setting specific business hours for a campaign not just the general business hours. **What problems is Hatch solving and how is that benefiting you?** It is allowing automated responses to customers/leads which enables us to get to the customer quicker as well as to focus on leads that are resonding VS manual follow up with those who are not. ### 19. Hatch helps a small team seem like an entire workforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Ray T. | Contact Center Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Hatch?** The flexibility that we have in creating custom messaging campaigns for all stages of the customer journey. From speed to lead, booking notifications, appointment confirmations, rehash and follow-up, production updates, and feedback and review. We also use it for marketing to past and current customers with on-the-spot campaigns. **What do you dislike about Hatch?** Could use more options for barriers of when to send and when not to send messages. Like holidays and separating Saturdays and Sundays on the weekends. Also deeper ability to determine what data Hatch uses to make decisions. IE prioritizing data updates from one platform over another. **What problems is Hatch solving and how is that benefiting you?** Keeping in contact with hundreds of leads, customers, and even our own team. Being able to work as a team to manage the contact. If one person is out to lunch or not working that day the customer is not left waiting for them to get back to respond. Any member of our team can jump in and help. It is also great to be able to see the entire process from across the company. Who has said what and when. ### 20. Dior Construction **Rating:** 3.5/5.0 stars **Reviewed by:** Karina A. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Hatch?** It does not fail. it works well with our CRM, and does exactly what we need it to do when we need it done. If there is every and issue, I can quickly contact the help desk or my account manager, and they take the time to explain and/or troubleshoot. It is VERY reliable. **What do you dislike about Hatch?** I wish I could send out one-off campaigns to the entire database of contacts a little easier. So if I wanted to just send out a "Happy Holidays" message, I could do so without needing to make groups etc. **What problems is Hatch solving and how is that benefiting you?** The quickness of the automation (STL for sure) , as well as the comfort in knowing that it is working on its own (without me working). Also our current CRM isn't the best for lead management, and using the boards on HATCH is helpful as a secondary tool. ### 21. Minha’s Review about software **Rating:** 5.0/5.0 stars **Reviewed by:** Fathima Minha F. | Women in Games Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Hatch?** Easy to use Hatch’s text messaging platform enables your customer service, inside sales, and marketing teams to improve contact rates and increase sales. **What do you dislike about Hatch?** Too much functionality .There should be a professional to help them to use this software Boring user interface **What problems is Hatch solving and how is that benefiting you?** Live chat support SMS support Message sending Communication Increase business Productive Message sending platforms Easy to communicate Manage conversation ### 22. Collaboration feature is one of the great feature to connect with colleauges **Rating:** 4.5/5.0 stars **Reviewed by:** Mayank C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Hatch?** Hatch software streamlines and automates various processes, enhancing productivity and efficiency. collaboration feature allows teammates to work together seamlessly. It enables real-time communication, file sharing and task assignment,faciliating collaboration among team members. **What do you dislike about Hatch?** Implementing hatch software within an organization can be complex and time consuming. Implementing it with existing systems and tools can be very challenging for us. **What problems is Hatch solving and how is that benefiting you?** Internal communication has been a piece of cake with it, sharing files and solving complex problem with the whole team is now possible with very few challenges. ### 23. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Jon A. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Hatch?** It allows us to make good contact and keep that contact throughout the entire process with our customers. Nothing better than letting them know we've ordered their products and then letting them know we've received it. It helps a lot. **What do you dislike about Hatch?** Not really sure what to say here. for me, it's hard to keep up and close out of the older messages. Would love a way to bulk close out, I think it would go a lot further for having 700+ messages a month. **What problems is Hatch solving and how is that benefiting you?** Ensuring that we keep the customer involved from Cradle (Inquiring and setting up and appointment) to Grave (Installation and product completion). Without having that line of communication, we'd be dead in the water. ### 24. Hatch has helped my company tremendously **Rating:** 5.0/5.0 stars **Reviewed by:** Cody S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Hatch?** I like that Hatch allows my call center to easily manage and automate communication with leads. Our speed to lead and lead response times have gone up tremendously using hatch. **What do you dislike about Hatch?** Hatch has been great overall. I would prefer is some of the reporting was a little more detailed. Other than that everything has been great & their team is awesome to work with. **What problems is Hatch solving and how is that benefiting you?** Hatch is allowing us to connect to every single customer with speed and accuracy. We have increased speed to lead and automated follow up processes to enhance our customer experience. ### 25. put your leads answering in auto pilot **Rating:** 4.5/5.0 stars **Reviewed by:** Erick S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Hatch?** Very useful tool. I don't have to hurry to be the first to get back to the lead so I can win it. Leave it on autopilot and it will do the work for you, then jump in when is time. **What do you dislike about Hatch?** The cost for this tool is on the high side. Hard to decide if to keep it or not because of its price. The app is slow to respond sometimes. **What problems is Hatch solving and how is that benefiting you?** getting back to customer (leads) right away and on the weekends ### 26. This is what got us through our ABM campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Debangsu B. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Hatch?** Hatch is extremely reliable and since it's purple, it seamlessly fits into our MST-based workflow. **What do you dislike about Hatch?** I wish we could have gotten a better discount that season. **What problems is Hatch solving and how is that benefiting you?** This has been the bridge between our ABM team and our customer success fof a specific set of marketing projdcts. ### 27. Great software for a busy office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Hatch?** Hatch allows us to have a smaller staff because they are able to multitask efficiently. It allows us to track interactions with leads and customers. It is tied into our CRM, allowing us to get pretty granular in reaching people at any stage in the buying cycle. **What do you dislike about Hatch?** The only downside is that the Hatch team seems small in number, so it can be hard to get someone's time. I do see that they are working hard to keep communication flowing, which I appreciate. **What problems is Hatch solving and how is that benefiting you?** Allows us to text and email customers more to be on the phone with them less. ### 28. The instant response has helped exponentially. **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Hatch?** The instant response is very beneficial because even when I cannot contact the customer, they still get contacted immediately. I also like the built-in softphone feature because it is much more streamlined and uses the same caller ID number the text message came from. **What do you dislike about Hatch?** There is absolutely nothing that I don't like about Hatch. **What problems is Hatch solving and how is that benefiting you?** Even when I cannot contact the customer, as soon as I get the lead Hatch takes care of that for me. Helps with the overall ROI. ### 29. Hatch review **Rating:** 4.0/5.0 stars **Reviewed by:** Tony S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Hatch?** Does a nice job at follow-up automation by text and email **What do you dislike about Hatch?** Several functions not completed and you have to call in to support to get them to take care of it for you. **What problems is Hatch solving and how is that benefiting you?** faster more efficient follow up for better lead and customer engagement ### 30. I appreciate that it takes work off my shoulders. **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Hatch?** I would say that it super helpful that it is able to get leads set quicker than I can. I love also that no-sales and rehashing is so much easier! **What do you dislike about Hatch?** I struggle sometimes with dragging things over to the right column it is a bit glichy sometimes. Small potatoes, though. **What problems is Hatch solving and how is that benefiting you?** Following up with leads, demos and no sales to gather info on how we can improve. Also I would say our conversion rate has improved a bit! ### 31. After some issues during initial set up, we were contacted by Heath Rivers to resolve. **Rating:** 5.0/5.0 stars **Reviewed by:** Gina A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Hatch?** After some issues during the initial setup, we were contacted by Heath Rivers to resolve them. Health has much knowledge, is friendly, responsible, on time and worked through our account with patience and understanding. **What do you dislike about Hatch?** Our initial onboarding was not processed correctly. **What problems is Hatch solving and how is that benefiting you?** Heath Rivers contacted us to resolve our issues. Health has much knowledge, is friendly, responsible, on time and worked through our account with patience and understanding. ### 32. Helps maintain privacy **Rating:** 5.0/5.0 stars **Reviewed by:** Sherri F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Hatch?** The ability to text our customers from our office without having to give up privacy by using our personal cell phones. **What do you dislike about Hatch?** So far, I've not found anything about them that I don't like. **What problems is Hatch solving and how is that benefiting you?** Hatch solved an important problem for us by having a feature allowing us to text from the office without having to give up privacy by using a personal cell phone. ### 33. Outreach done right **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Hatch?** The automation behind outreach that Hatch can provide, from voicemail drop to texting to even email drip campaigns, is seamless and easy to use. There's unlimited potential that your business can dive into. **What do you dislike about Hatch?** There's some quirky reporting features that don't always sync with current date. It usually corrects itself after a day or two but it's hard to track in real time how many texts/emails are going out each day for each campaign. **What problems is Hatch solving and how is that benefiting you?** Hatch solves outreaching large quantities of potential customers through text and email. As a business, it's hard to ask one person to text or email hundreds of people a day to ask about their interest level in a project. Hatch does all that for you and more. ### 34. An Easy To Use Service **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer G. | Director of Administrative Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Hatch?** The most helpful thing about Hatch is that it provides our business with a way to communicate to our customers through automated messages. **What do you dislike about Hatch?** Truthfully, I don't see a downside to using Hatch and there is not anything that our company does not like about it. **What problems is Hatch solving and how is that benefiting you?** Hatch has given our company a easy to use platform for us to communicate to customers. ### 35. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Hatch?** Hatch really helped us increase our sales. Very easy to use with great functionality. **What do you dislike about Hatch?** The customer service could have been a bit better. The response time took a few days sometimes but other than that nothing I disliked about the product. **What problems is Hatch solving and how is that benefiting you?** Hatch has really helped us solve our SMS marketing issues. We did not have an automated solution before and this has been amazing. It has also provided us a live chat to communicate with customers. ### 36. Hatch is user- friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Crystal R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Hatch?** Hatch is user-friendly, well-organized, customizable and efficient. **What do you dislike about Hatch?** I do not have anything bad to say about Hatch at this time. I think better training videos would be a great help. **What problems is Hatch solving and how is that benefiting you?** Hatch is assisting in quicker responses to our leads and creating a better follow up process for leads that do not set immediatly. ### 37. Ease of use is great. From one screen I can reach hundreds of customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Candice B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2023 **What do you like best about Hatch?** I've earned additional sales through Hatch. What's not to love about that. **What do you dislike about Hatch?** Difficult to upload contacts to a campaign. Better explanation needed during training. **What problems is Hatch solving and how is that benefiting you?** Opens new quick and convenient line of communication to more customers resulting in more sales opportunities. ### 38. Extremely useful for me to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Hatch?** I love that I am able to "set it and forget it". Hatch allows me to put in a schedule and never have to worry about it again. **What do you dislike about Hatch?** I do not have anything negative to say. It may have some downfalls that need to be addressed, but I am unaware of any of them. **What problems is Hatch solving and how is that benefiting you?** Hatch allows for easy of use and plan for success ### 39. Hatch has helped us automate and enhance communication and follow up with our customer base. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Hatch?** I like the straightforward platform, and it integrates well with our CRM. **What do you dislike about Hatch?** Sometimes the communication between app, web, and text doesn't all push. **What problems is Hatch solving and how is that benefiting you?** Build a follow-up tool and easy communication process for the sales team and customers. ### 40. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Hatch?** Hatch saves me so much time reaching out to our customers. **What do you dislike about Hatch?** I don't like having to click on several things to see who is in each campaign. A running list of all messages that have gone out would be nice. **What problems is Hatch solving and how is that benefiting you?** No problems so far. ### 41. Hatch is taking us to the next level. **Rating:** 4.5/5.0 stars **Reviewed by:** Jon M. | SPECIAL PROJECTS, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Hatch?** Customer service has been incredibly patient and helpful. Blair has been killing it. **What do you dislike about Hatch?** The app is to basic. I have sales reps on the road a majority of the day and if a customer calls them it is through a call forwarding and they don't know who is calling them. Not the end of the world. But it would be great to have a more robust app **Recommendations to others considering Hatch:** Have someone that can spend the time to make the tool work for you. It has a lot of potential if one spends the time to roll it out properly in their company. **What problems is Hatch solving and how is that benefiting you?** managing at scale. Our sales reps are busy and it's hard to keep up with everyone. Hatch is incredibly helpful in making some simple touch point campaign to help the customer feel taken care of ### 42. Hatch is a Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Ray T. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Hatch?** Our entire team can collaborate in real-time to react to our customers through text and email. We can see everything that we have said for context and manage the customer's experience without having to make them repeat themselves. We have also created many custom campaigns to control our customer journey through the sales process and make sure their needs are addressed and the messaging is tailored to their individual journey. **What do you dislike about Hatch?** We do not have full control over when some of the messaging triggers. Being able to set custom holidays for our business and the ability to separate Sunday and Saturday messaging. **What problems is Hatch solving and how is that benefiting you?** Keeping all of our active customers moving in the sales funnel and allowing our entire team to stay on the same page with each customer and address their needs accurately. ### 43. Hatch Does All the Heavy Lifting for You **Rating:** 4.5/5.0 stars **Reviewed by:** Kali B. | Head Coach - Fastpitch Softball, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Hatch?** The best feature that Hatch offers for my business is the automatic text campaigns. Speed to Lead is a real thing and Hatch helps to make sure you get to your lead immediately, while they're still at the peak of their interest. **What do you dislike about Hatch?** If I had to choose something, I think the interface could be a little more efficient. **Recommendations to others considering Hatch:** Hatch is helpful with instant lead engagement, rehash, and as just a texting platform for people who prefer to text. It's invaluable, really, and an asset to our company. **What problems is Hatch solving and how is that benefiting you?** Hatch sends out a text message to all new leads to introduce ourselves and provides the link for a lead to book a consultation online. Many leads book right from there. Also, people are so hesitant to answer calls from numbers they don't recognize. A text message is the best way to reach people these days. ### 44. Overall, great! **Rating:** 4.5/5.0 stars **Reviewed by:** Grace H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Hatch?** I love being able to easily contact customers and setup automated campaigns. **What do you dislike about Hatch?** The IT side can be glitchy. I've had customers not launch into a campaign. **What problems is Hatch solving and how is that benefiting you?** I like the documentation of customer communication for our records. ### 45. Great Results Immediately! **Rating:** 5.0/5.0 stars **Reviewed by:** jodie m. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Hatch?** Using Hatch gives our potential customers the opportunity to communicate in the fashion they prefer. **What do you dislike about Hatch?** Hatch has brought in over $1M in net sales in 3 months. There is nothing negative about this. **What problems is Hatch solving and how is that benefiting you?** Hatch is giving our potential customers the option to text vs making a telephone call to make an appointment for an In-Home Consultation. ### 46. Loving Hatch **Rating:** 5.0/5.0 stars **Reviewed by:** Danetta D. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Hatch?** Most people enjoy the ease of texting vs emails or talking. Hatch provides an easy way to do this and keeps records of it all! **What do you dislike about Hatch?** I have not found anything we do not like so far. **What problems is Hatch solving and how is that benefiting you?** Makes communication with customers much easier! ### 47. Very satisfied with the platform and service **Rating:** 5.0/5.0 stars **Reviewed by:** Aden R. | Director Of Operations, Marketing And Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Hatch?** The platform is user friendly and my account manager Matt is always available to assist **What do you dislike about Hatch?** There is nothing I Dislike. Everything we need, the software can do **What problems is Hatch solving and how is that benefiting you?** Hatch is solving Our speed to leed issue, ensuring that our clients are contacted immediately ### 48. Great Program & Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Joey F. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Hatch?** The best aspect of Hatch is how easy it makes it for our customers to communicate with us. We've found people much more willing to get back to us when it's made easy for them via text or email, and the results have been great. **What do you dislike about Hatch?** We have a little confusion every now and then as the automation that pulls people into Hatch means they may get a message after we've spoken to them separately. However, I'd much rather have this problem of occasional overcommunication rather than the opposite. **What problems is Hatch solving and how is that benefiting you?** The biggest problem Hatch is solving is making it easier to get back to people after their initial appointment and actually getting them to respond. The benefit has been hatch becoming a significant part of our robust rehash and outbound efforts. ### 49. Very useful for a busy Sales Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Johnny M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hatch?** I do not have the time or energy to reach out 7-10 times to every single lead we get when sales are not closed same day, this picks up the slack. The automated portion of the program is very helpful. **What do you dislike about Hatch?** I wish there was an easier way to have it "re-hash" people who were sitting in our CRM for a few weeks. There is no easy way to go in and add a list of emails or phone numbers to the rehash program and have it nurture them without reaching out to my representatives. **What problems is Hatch solving and how is that benefiting you?** Most customers reach out after 3-5 connections but sales representatives only reach out 1-2 times. This gets much more feedback from customers as to why they are not closing. ### 50. Great Service From Hatch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Hatch?** Being able to quickly get messages sent to customers! **What do you dislike about Hatch?** I don't really have much to dislike about Hatch? Maybe updates to the app on your phone? **What problems is Hatch solving and how is that benefiting you?** We were having difficulty reaching older leads, and now that I have a campaign set for them, we are reaching more old leads than ever! - [View Hatch pricing details and edition comparison](https://www.g2.com/products/hatchify-hatch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A50%3A23+-0500&secure%5Bsession_id%5D=a7960531-de17-40c2-b3d9-8440b9308aba&secure%5Btoken%5D=2083944cd028c9b470e90d2f892bdf72ab606d3a35e60121ec13c1e07bba15d0&format=llm_user) ## Hatch Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Generative AI** - AI Text Generation - AI Text Summarization **Infrastructure** - Networking - Virtual Machines - Security **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Hatch Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews)