Hatch Pros and Cons

The automation behind outreach that Hatch can provide, from voicemail drop to texting to even email drip campaigns, is seamless and easy to use. There's unlimited potential that your business can dive into. Review collected by and hosted on G2.com.

There's some quirky reporting features that don't always sync with current date. It usually corrects itself after a day or two but it's hard to track in real time how many texts/emails are going out each day for each campaign. Review collected by and hosted on G2.com.

The most helpful thing about Hatch is that it provides our business with a way to communicate to our customers through automated messages. Review collected by and hosted on G2.com.

Truthfully, I don't see a downside to using Hatch and there is not anything that our company does not like about it. Review collected by and hosted on G2.com.

Hatch really helped us increase our sales. Very easy to use with great functionality. Review collected by and hosted on G2.com.

The customer service could have been a bit better. The response time took a few days sometimes but other than that nothing I disliked about the product. Review collected by and hosted on G2.com.

Hatch is user-friendly, well-organized, customizable and efficient. Review collected by and hosted on G2.com.

I do not have anything bad to say about Hatch at this time. I think better training videos would be a great help. Review collected by and hosted on G2.com.

I've earned additional sales through Hatch. What's not to love about that. Review collected by and hosted on G2.com.

Difficult to upload contacts to a campaign. Better explanation needed during training. Review collected by and hosted on G2.com.

I love that I am able to "set it and forget it". Hatch allows me to put in a schedule and never have to worry about it again. Review collected by and hosted on G2.com.

I do not have anything negative to say. It may have some downfalls that need to be addressed, but I am unaware of any of them. Review collected by and hosted on G2.com.

I like the straightforward platform, and it integrates well with our CRM. Review collected by and hosted on G2.com.

Sometimes the communication between app, web, and text doesn't all push. Review collected by and hosted on G2.com.

Hatch saves me so much time reaching out to our customers. Review collected by and hosted on G2.com.

I don't like having to click on several things to see who is in each campaign. A running list of all messages that have gone out would be nice. Review collected by and hosted on G2.com.

Customer service has been incredibly patient and helpful. Blair has been killing it. Review collected by and hosted on G2.com.

The app is to basic. I have sales reps on the road a majority of the day and if a customer calls them it is through a call forwarding and they don't know who is calling them. Not the end of the world. But it would be great to have a more robust app Review collected by and hosted on G2.com.

Our entire team can collaborate in real-time to react to our customers through text and email. We can see everything that we have said for context and manage the customer's experience without having to make them repeat themselves. We have also created many custom campaigns to control our customer journey through the sales process and make sure their needs are addressed and the messaging is tailored to their individual journey. Review collected by and hosted on G2.com.

We do not have full control over when some of the messaging triggers. Being able to set custom holidays for our business and the ability to separate Sunday and Saturday messaging. Review collected by and hosted on G2.com.