Hatch Pros and Cons

It allows us to make good contact and keep that contact throughout the entire process with our customers. Nothing better than letting them know we've ordered their products and then letting them know we've received it. It helps a lot. Review collected by and hosted on G2.com.

Not really sure what to say here. for me, it's hard to keep up and close out of the older messages. Would love a way to bulk close out, I think it would go a lot further for having 700+ messages a month. Review collected by and hosted on G2.com.

I like that Hatch allows my call center to easily manage and automate communication with leads. Our speed to lead and lead response times have gone up tremendously using hatch. Review collected by and hosted on G2.com.

Hatch has been great overall. I would prefer is some of the reporting was a little more detailed. Other than that everything has been great & their team is awesome to work with. Review collected by and hosted on G2.com.

Very useful tool. I don't have to hurry to be the first to get back to the lead so I can win it.

Leave it on autopilot and it will do the work for you, then jump in when is time. Review collected by and hosted on G2.com.

The cost for this tool is on the high side.

Hard to decide if to keep it or not because of its price.

The app is slow to respond sometimes. Review collected by and hosted on G2.com.

Hatch is extremely reliable and since it's purple, it seamlessly fits into our MST-based workflow. Review collected by and hosted on G2.com.

I wish we could have gotten a better discount that season. Review collected by and hosted on G2.com.

Hatch allows us to have a smaller staff because they are able to multitask efficiently. It allows us to track interactions with leads and customers. It is tied into our CRM, allowing us to get pretty granular in reaching people at any stage in the buying cycle. Review collected by and hosted on G2.com.

The only downside is that the Hatch team seems small in number, so it can be hard to get someone's time. I do see that they are working hard to keep communication flowing, which I appreciate. Review collected by and hosted on G2.com.

The instant response is very beneficial because even when I cannot contact the customer, they still get contacted immediately. I also like the built-in softphone feature because it is much more streamlined and uses the same caller ID number the text message came from. Review collected by and hosted on G2.com.

There is absolutely nothing that I don't like about Hatch. Review collected by and hosted on G2.com.

Does a nice job at follow-up automation by text and email Review collected by and hosted on G2.com.

Several functions not completed and you have to call in to support to get them to take care of it for you. Review collected by and hosted on G2.com.

I would say that it super helpful that it is able to get leads set quicker than I can. I love also that no-sales and rehashing is so much easier! Review collected by and hosted on G2.com.

I struggle sometimes with dragging things over to the right column it is a bit glichy sometimes. Small potatoes, though. Review collected by and hosted on G2.com.

After some issues during the initial setup, we were contacted by Heath Rivers to resolve them. Health has much knowledge, is friendly, responsible, on time and worked through our account with patience and understanding. Review collected by and hosted on G2.com.

Our initial onboarding was not processed correctly. Review collected by and hosted on G2.com.

The ability to text our customers from our office without having to give up privacy by using our personal cell phones. Review collected by and hosted on G2.com.

So far, I've not found anything about them that I don't like. Review collected by and hosted on G2.com.