Hatch Pros and Cons

The capabilities of Hatch would be nice if you received the support you need for it to be successful. Review collected by and hosted on G2.com.

Customer support. Your account manager will likely not respond to your emails for weeks at a time, leading you to follow up constantly. The main hatch support email reps will just forward your message to your rep, putting you back to square one. Review collected by and hosted on G2.com.

Hatch has been everything we hoped for and more. It has helped grow our business in a short about of time and relieve a huge amount of stress on me as the sales manager. Hatch makes work life much easier! The automated system and ease of use. Hatch does everything for me...almost! Very user friendly. Review collected by and hosted on G2.com.

Not sure I have any dislikes. Still trying to get used to integrating from outside sources. Review collected by and hosted on G2.com.

We really enjoy the ability to customize messages and fields per campaign, and being able to automate the speed-to-lead process! After-hours is a great feature as well which allows us to stay in contact and acknowledge customers' inquiries even out of office. Review collected by and hosted on G2.com.

my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great at helping generate formulas and addressing any issues/concerns that we've had! Review collected by and hosted on G2.com.

Communication with customer which we liked most. As in industry for reaching customer on right time is very important for retention. This product help us retaining good customers. Review collected by and hosted on G2.com.

Full intergration with lead tracking system required for tracking WIP. Anda internal chat system will also help in getting comment on the issue as soon as possible. Review collected by and hosted on G2.com.

The best part of Hatch, for me, is the customizability of the automation. It is amazing to have texts go out to different prospects at different times and set it all up so that I don't have to worry about it. The texts go out exactly when I want them to and more important.. when we need them to in order to get responses. Review collected by and hosted on G2.com.

The only down side of Hatch is when you have multiple users on a single campaign. I have given my agents their own column to keep working thier prospects. The only thing is, this list gets long fast and becomes a little hard to manage. Also.. when you have more people and too many columns, that also becomes tough to use. Review collected by and hosted on G2.com.

It has allowed our Office Managers (online team) to automate their responses which both speeds it up and frees up thier time to talk with the hottest leads. It also allows for detailed customaziation so any of our companies who might have overalpping customers don't have to worry about it being confusing for them. Review collected by and hosted on G2.com.

There are various quircks in how you have to set things up and sometimes they are not every obvious. EX: Setting specific business hours for a campaign not just the general business hours. Review collected by and hosted on G2.com.

The flexibility that we have in creating custom messaging campaigns for all stages of the customer journey. From speed to lead, booking notifications, appointment confirmations, rehash and follow-up, production updates, and feedback and review. We also use it for marketing to past and current customers with on-the-spot campaigns. Review collected by and hosted on G2.com.

Could use more options for barriers of when to send and when not to send messages. Like holidays and separating Saturdays and Sundays on the weekends. Also deeper ability to determine what data Hatch uses to make decisions. IE prioritizing data updates from one platform over another. Review collected by and hosted on G2.com.

It does not fail. it works well with our CRM, and does exactly what we need it to do when we need it done. If there is every and issue, I can quickly contact the help desk or my account manager, and they take the time to explain and/or troubleshoot. It is VERY reliable. Review collected by and hosted on G2.com.

I wish I could send out one-off campaigns to the entire database of contacts a little easier. So if I wanted to just send out a "Happy Holidays" message, I could do so without needing to make groups etc. Review collected by and hosted on G2.com.

Easy to use

Hatch’s text messaging platform enables your customer service, inside sales, and marketing teams to improve contact rates and increase sales. Review collected by and hosted on G2.com.

Too much functionality .There should be a professional to help them to use this software

Boring user interface Review collected by and hosted on G2.com.

Hatch software streamlines and automates various processes, enhancing productivity and efficiency. collaboration feature allows teammates to work together seamlessly. It enables real-time communication, file sharing and task assignment,faciliating collaboration among team members. Review collected by and hosted on G2.com.

Implementing hatch software within an organization can be complex and time consuming. Implementing it with existing systems and tools can be very challenging for us. Review collected by and hosted on G2.com.