Top Rated Hatch Alternatives
Reasons we switched from Podium to Hatch:
1. Online portal is user-friendly with separate, clean, & succinct dashboards for each department and sales consultant.
2. Multiple phone numbers & chatbot extensions
3. Phone call features within the system along with call forwarding
4. Excellent salesforce integration of logging all points of contact with clients through the platform. I know this is now a feature Podium promotes, but it’s a little too late for us.
5. Ability to setup & ease of use of auto campaigns for instant response to new leads and with integrations to our lead generation sources
6. Ability to setup & ease of use of auto campaigns for follow up, for canceled appointments to get leads to reschedule, and for appointment reminders to clients
7. The ability to customize which clients are entered into a select campaign based on certain criteria within salesforce & having the option to add/remove someone manually.
8. Templates for use outside of campaigns
9. Text, email, and voicemail drop features
10. Ease to archive & access archived conversations
11. Reporting & tracking data features
12. Ability to schedule individual texts & emails to go out at a future date/time individually to clients
13. Client profiles to view contact information, past conversations, internal notes, & internal reminders.
14. Support team & customer success managers are incredibly prompt in response times & resolving issues.
15. Hatch has other product features, including review generation, but we have not opted into purchasing those yet.
16. The HATCH platform is already being utilized more effectively by 2/3 of our company’s departments. Service will be the last to make the switch, but service was also the only one who was very active on Podium’s platform.
17. Ability for the team to opt-in & out of text & email notifications for client responses.
18. It is mobile-friendly while their app is in development which we’ve been offered to participate in the Beta testing of the app starting within the next month.
19. Ability to get rid of notifications/mark an incoming message as read and place in a designated column to show someone is working with that person or that they still need to be responded to etc.
20. All these benefits at a lower price than Podium.
The only feature I am aware of that Podium has that Hatch does not offer (& has not stated is on the product future roadmap) is the ability to ask & receive invoice payments. Our team did not utilize this feature enough with Podium to have it affect our decision to switch platforms. Review collected by and hosted on G2.com.
Help desk tickets are not easy to track/ follow up on as of right now. The current system on the customer side is an excessive email chain which can get quite cumbersome and hard to follow on what next steps are or what the current status of a help desk ticket is. Review collected by and hosted on G2.com.
74 out of 75 Total Reviews for Hatch
Overall Review Sentiment for Hatch
Log in to view review sentiment.
As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started exploring the platform, I was impressed by its user-friendly interface and robust features designed to streamline communication and maximize customer engagement.
Hatch's team has also been incredibly helpful throughout the onboarding process. Their customer support is genuinely top-notch; every question I’ve had was met with prompt, detailed, and friendly guidance.
I can already see how Hatch will play a pivotal role in improving our follow-up speed and connecting us with potential customers. This software is not just a tool—it’s a partner in helping businesses succeed. I highly recommend it to anyone looking to boost their lead generation and enhance customer interaction! Review collected by and hosted on G2.com.
It's a little tricky to get the hang of! But practice makes perfect. Review collected by and hosted on G2.com.
Hatch's Speed to Lead has assisted our appointment center in converting leads to appoinments. Speed to Lead sets a customers expectation tha contact is coming soon. The software has also been a revenue producer when it comes to keeping current customers advised of additional services. I have recommended Hatch to numorous contractors within our network Review collected by and hosted on G2.com.
I don't have anything bad to say at this point. Hatch has helped us grow the business and enhance the customer experience. Review collected by and hosted on G2.com.
The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the necessary information we need, they even schedule the appointment! Review collected by and hosted on G2.com.
Nothing. Hatch is essential to our business. Review collected by and hosted on G2.com.
Highly flexible configuration of email, text and voice-drop message campaigns that can be customized to fit specific business processes. Review collected by and hosted on G2.com.
Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. Review collected by and hosted on G2.com.
Set-up process and demo went well at first. Review collected by and hosted on G2.com.
After a few weeks of using Hatch, quickly realized it was not a goof fit for us. We orginally signed a 3 month trial of Hatch to test it out. After that 3 months they charged my card again for an additional 3 months that was never agreed to. That same day I reached to say I did not know my card was on file and I did not know I was going to be charged after our trial. "Leadership" denied my refund request without any explanation and I can't get any response from several of the contacts I have.
Don't sign anything with them, I would look elsewhere. After the sales and set up process they will leave you high & dry Review collected by and hosted on G2.com.
Love the automation and ability to easily create and manage campaigns. We switched from another software to Hatch and couldn't be happier. Our account rep is attentive and always available to teach or train when we need it. Review collected by and hosted on G2.com.
The don't yet integrate with Facebook messenger. Review collected by and hosted on G2.com.
Their support teams are always down to assist their customers in any way they can including being open to looking into new ways to intergrate and make things work seemlessly for better user experiences. Review collected by and hosted on G2.com.
I want dark mode for the new beta background, I am visually impaired and white screens lose information for me and can cause serious headaches. Review collected by and hosted on G2.com.
Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our questions. Review collected by and hosted on G2.com.
One downside is that we didn't start using it sooner! Review collected by and hosted on G2.com.
It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. Review collected by and hosted on G2.com.
You have to get Hatch running right which sometimes requires you to go shake their tree to get it working properly. Sometimes its a hassle but worth it. Review collected by and hosted on G2.com.
