HappyFox Help Desk Pros and Cons

I love how easy and intuitive thier software is to setup and configure, including cusomizing the knowledge base. I love their sales rep and customer service becase they are very firendly and responsive to hop on a call and give me 1:1 support for whatever issue I am having Review collected by and hosted on G2.com.

So far, I do not have anything that I dislike about it. Perhaps if they would include two agents for the price of one at the team level, that would be nice :) Review collected by and hosted on G2.com.

Happy Fox gave the company I was working for the ability to provide employees greater capacity, issue tracking, and efficiency. Responding to clients became much less of a headache; we were able to group and tag issues for issue type. Employees were much happier, and it prevented our team from tripling in size. To do the same amount of work. For companies from small to large, happyfox is a great option for boosting productivity and happiness for customers and customer service reps. It was easy to integrate into our websites and become the backbone of our CS team. Review collected by and hosted on G2.com.

They were starting to make a big push into AI. I believe that people need to check AI responses before they are sent, and sometimes, the right thing for customers is a human touch. Computers are not great at empathy, and people make the right choice more often than not when given time. Review collected by and hosted on G2.com.

I like the organization of the app from the customer service experience. The ease of use is on par with industry standards and the customization is a bonus that combines every aspect of Tier 1 through Tier 3 service in a user-friendly interface. I used it every day for my Help Desk position.

During Hurricane Ida, management decided to roll out the application to our entire customer base, and as with any new rollout, there were bumps along the way. However, I felt supported and empowered to try the app even in a disaster scenario. Review collected by and hosted on G2.com.

The web-based nature of the app. Not a seamless user experience from the standpoint of the customer, coming from a GSuite Help Desk. Review collected by and hosted on G2.com.

Ease of use. Managing tickets are easy with automation and quick replies. Customer support is the best. Review collected by and hosted on G2.com.

I cannot think of anything right now that causes a dislike. Review collected by and hosted on G2.com.

It looks and performs good, is easy for our organization to use, and has the features we needed. It feels like a newer tool and its refreshing to look at without a lot of extra bloat. Review collected by and hosted on G2.com.

I wish some features were more flexible, and I could get even more people on it if it were a bit cheaper. Review collected by and hosted on G2.com.

HappyFox allows communication between all different teams to help our company solve issues. It's easy to track where each ticket is in the process for easy monitoring and follow-up. Review collected by and hosted on G2.com.

The inputs are not as customizable as we would like and at times make it difficult to ensure a ticket is getting to the right person. The eail notifcation system is also not the clearest. Review collected by and hosted on G2.com.

The easy of use in general is excellent for the platform Review collected by and hosted on G2.com.

Sometimes the tool get stucked or has trouble when you want to CC people (sometimes I can't see tickets that other person opened) Review collected by and hosted on G2.com.

I love HappyFox because it is a robust, user-friendly ticketing system that you can set up within 24 hours and go live with little to no training. I have worked in other ticketing systems, such as ZenDesk and ZohoDesk, as well as Salesforce Cases and HappyFox is much easier to work in and to customize.

All about the growing number of native integrations this platform is supporting. Review collected by and hosted on G2.com.

We currently use the enterprise tier, and the basic smart rules have limited triggers and actions, and the smart rules cannot apply to custom fields. Honestly, if you purchase the Workflows add-on this would not be an issue as the Workflows add-on promises excel-like logic allowing you to create workflows for custom fields and much more.

The possibilities with this system are endless, and their support is always available, knowledgeable and quick to reply. Every problem I have come up against Ramesh and Rakesh have been able to resolve within an hour or less, usually less.

I have worked with a myriad of software support teams, and HappyFox is unrivaled in understanding our issues and helping us to solve them quickly. Review collected by and hosted on G2.com.

HF has been a great experience for our team to manage customer support tickets. One area that could be improved is the reporting functionality as it can be difficult to create custom reports. Review collected by and hosted on G2.com.

The customer support provided has been excellent. However, it would be helpful to have additional training resources available for new users to get up to speed more quickly. Review collected by and hosted on G2.com.

Super easy to use. The interface and functionality make perfect sense. I have barely had to read how to do something, but when I have, the support team is top-notch! Review collected by and hosted on G2.com.

This application is near perfect... However, there is 1 thing.... because we do monthly reporting, I would love to see the ability to pull a report on all tickets that were first closed in any given month. Review collected by and hosted on G2.com.