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134 HappyFox Help Desk Reviews
Overall Review Sentiment for HappyFox Help Desk
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Happyfox is a very flexible, reliable product allowing me to track all the tickets sent in by our customers. It allows us to track the entire life cycle of the support ticket. This allows us to look at ways we can improve our support responses to our customers. It also helps us to keep things on track and stay on top of things. Very good tool to distribute work load evenly among our team Review collected by and hosted on G2.com.
Not many things to Report here but I dislike the fact that it does not save email addresses automatically so one has to sometimes go and extract an email address out of outlook and then paste it into the email link. Review collected by and hosted on G2.com.
easy to use and friendly functional interface, that's two point makes happyfox chat really get me into this software, and also give me a little time to setup this software Review collected by and hosted on G2.com.
maybe about price, a little expensive but what i got from happyfox make it worth to try, after you install it, you will get stick to it. Review collected by and hosted on G2.com.
The ability to customise it to your needs. The tracking of tickets from start to finish. Review collected by and hosted on G2.com.
It doesn't seem to understand out of office replies. This is something that im sure we can get around but with us been new to the system we haven't found the solution yet. Review collected by and hosted on G2.com.
What I liked most was having the practicality of having many sources of different messages brought together in one tool. Review collected by and hosted on G2.com.
Sometimes it doesn't update my new messages quickly enough, and I have to wait or manually update them. Review collected by and hosted on G2.com.
I really like the work flow and how easily it is to modify it to your liking. Another thing I like about Happy Fox is that you can easily maneuver through the system and find old tickets extremely easily and fast. it really helps me stay organized. Review collected by and hosted on G2.com.
I don't really like the dashboard and how it shows everyone's tickets and not just tickets assigned to me. if maybe it could at first show you just your own tickets that might be a little more beneficial to the user. Happy Fox is also a little slow when it comes to opening new pages or searching for old tickets. it could be a little faster. Review collected by and hosted on G2.com.
The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively with the clients to get them the needs that they so desperately need from our business to do a good job for them and provide the conversation points that they need to make an educated purchase for our products. Review collected by and hosted on G2.com.
The cost per user. Each package should be like 20-30 dollars per set of like 5 users. Review collected by and hosted on G2.com.
The amount of data we are able to collect on customers is helpful for generating leads and following up. The insights we gain on customers based on their location and the pages they've been referred to us are extremely helpful. They platform has been extremely helpful for us to connect to customers from all over the world. Review collected by and hosted on G2.com.
Sometimes the chat cuts out and takes me offline, but that may just be a problem with the wifi at our office. Review collected by and hosted on G2.com.
It's a good platform, very intuitive and really useful. It's a good way to manage mails and keep track of requests and problems from clients. The advanced seach is also pretty useful. Easy to intastall and easy to use. Review collected by and hosted on G2.com.
I think maybe the graphic could be better. The layout is too broad and there's too space between elements. The real problem is the antispam folder. I had some problems with it and couldn't visualize it correctly. Review collected by and hosted on G2.com.
The ability to create you own fields is on of the best features. Configuration of Status to match what we currently had was an excellent benefit. Review collected by and hosted on G2.com.
SLA's need some work as they don't function as they should. Reporting could do with enhancing on the scheduling side of things, as I would like to see the same functionality that is available manually in the scheduled reports. Review collected by and hosted on G2.com.
HappyFox is extremely easy to set-up and our team was able to start using it the same day we signed up. Creating new tickets and being able to communicate with customers about their questions/issues are both super simple to do. Review collected by and hosted on G2.com.
I wish that there was an easy way to mass-communicate with our customers through HappyFox, regarding things like new features and product releases. Review collected by and hosted on G2.com.
