HappyFox Help Desk Reviews & Product Details - Page 4

We can create as many customTicket categories we need to help us manage ongoing and follow up tickets easily. The reporting is great and helps us track resolutions by staff member and also helps us see ticket volume by client. We can also easily search to see the most common reasons for calls and help to minimize any issues. Review collected by and hosted on G2.com.

We do not like when we respond to a ticket that it bumps our ticket to the top of the queue but doesn't show our response unless you open it up. We would also like to be alerted with a sound if a new ticket arrives so we don't always have to keep checking. Review collected by and hosted on G2.com.

We love how user friendly it is. It's efficient, easy and overall a great business to customer experience. Review collected by and hosted on G2.com.

We have a lot of instances where we need to send outgoing emails to individuals. Unfortunately, it is not that easy to send an out bound email unless the constituent emailed you first. We would like it if the software provided an easier solution to that. Review collected by and hosted on G2.com.

One of the features that is crucial to our business is have the 3 possible "brand portals" that allow my support team to support clients and users for different products with one queue. This has improved our ability to respond in a timely fashion as well as measure total support necessary in a huge way. Review collected by and hosted on G2.com.

I think one of the limitations of the product is the nomenclature used for "Staff" and "Contacts" - not having the ability to put these into different groups does not allow our team to organize our stakeholders appropriately in the system. It's not the end of the world, but it would certainly be a feature in the future I'd like to see.

Also - Notification settings are a bit limiting at this time for "Contacts" when it comes to the Forum/Knowledge-Base funciton Review collected by and hosted on G2.com.

HappyFox is intuitive, attractive, and very user friendly. Everything step of using the product (especially compared to other products) felt well thought out and nice to use. All of the screens look sleek and modern, all of the emails that are sent through the system are simple and attractive. The different view options made a lot of sense. Review collected by and hosted on G2.com.

I didn't have any problems with HappyFox when I used it, especially compared to other products that have many issues. Review collected by and hosted on G2.com.

The platform is easy to setup and configure. I migrated our department to HappyFox in one week. The canned reports, automation, and ticket queues are intuitive and deliver value right away. Extremely fast and courteous service. I never needed to take advantage of the API, but it is my understanding that even more customization is available through this option. Review collected by and hosted on G2.com.

I would like more filter options in the queue filter for date/time like LAST WEEK, LAST MONTH, LAST YEAR. Review collected by and hosted on G2.com.

The best thing about HappyFox chat is how versatile/programmable the platform is. It offers so many incredible features that may not be needed in the early stages of use, but great for scaling into. Reporting, customer satisfaction, monitoring web visits, initiating trigger chats on specific pages, canned actions and all of which so easy to setup! Oh ya, and great customer support! Review collected by and hosted on G2.com.

Nothing really to mention here. Perhaps too many chat windows open at the same time clogs up the screen. Maybe consider minimized chat window size. Review collected by and hosted on G2.com.

It's a simple and clean. and you can see multiple chats on one screen, so that's always nice to not have to minimize screens. Review collected by and hosted on G2.com.

it's not always intuitive. I want to be able to link it to the Happy fox ticket, but I haven't been able to. I was told that there is a way, but if it was easier to figure out, so i can just log the chat history into the customer's open ticket. Review collected by and hosted on G2.com.

Ease of use for both administrators and end users.

- High level analytics through the Reporting features.

- Easy to use interface to sort and respond to tickets.

- Great technical and business support from the HF Team.

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Some issues with configuring KB articles. There is some limitations in producing articles, however, Happyfox has been continually improving these features and many others. Review collected by and hosted on G2.com.

The constant improvements and developments that part of the service, the quick and helpful support team, the ease of use and how it improves our customer experience with us. Review collected by and hosted on G2.com.

I'd like to have reports automatically generated and sent out via email.. but I believe this is on the development roadmap. I also I want to be able to have different staff members be automatically receive tickets on different days. eg. Staff member A works 5 days per week, staff member B works Mondays, Wed and Thursdays. when staff member B is working I want them to receive all the tickets and on Tuesdays and Fridays staff member A gets them all. Review collected by and hosted on G2.com.

easy to use and perfect fit for our IT Team and user community. Smart rules have streamlined our workflow and automated some of our ordering. Review collected by and hosted on G2.com.

I'd like to be able to change the availability of my team and to designate more than one administrator. Review collected by and hosted on G2.com.