HappyFox Help Desk Pros and Cons

The software is easy to use and there are plenty of custom fields to make the platform to fit your companies needs. One of the items I like best about the platform is the dashboard for easy quick up to date results of how many requests were taken in and taken care of or still outstanding. Review collected by and hosted on G2.com.

The hardest part about the platform was setting up everything with implentation. Especially the email part seemed to be a little more cumbersome than what they originally stated in the demo. But we got it to work just fine and it was a lot of notifications but the ticketing system worked well for us. Review collected by and hosted on G2.com.

Happyfox is a very good platform for the ones who are looking for a ticket handling system for serving clients and providing help. The interface is very user-friendly and provides various features also. Review collected by and hosted on G2.com.

The color scheme of the platform can be improved. The night theme should be included. Review collected by and hosted on G2.com.

I enjoy the aesthetics and easy to use features Review collected by and hosted on G2.com.

Customer feedback to the HF team is quite slow compared to other similar products Review collected by and hosted on G2.com.

Very easy to setup work flows and make changes quickly.

New user setup is a breeze and being able to access from web and APP have been extremely helpful.

Our new agents find it really simple to use and take minimal training.

Contacts being able to see their tickets have eliminated many phone calls for status updates, allowing our agents to concentrate on work verses fielding calls for updates.

Being able to report on anything in the tickets has brought new insight to management on work and time involved in tickets and within which areas of the company. Review collected by and hosted on G2.com.

Wish that smart rules could be configured to have multiple actions, ie change the status and assign to a agent in a single step.

Would like to be able to save the custom fields we would like to see in a specific report verses having to pick from the list each time we download.

Improvements could be made to the Life Cycle report. Review collected by and hosted on G2.com.

HappyFox is relatively flexible, has a reasonable cost and fills some unique edge cases and niches (for our organization, it was multiple brands being capable of being supported within the same help desk, wihle not costing an arm and a leg). Support is available, responsive and helpful. Review collected by and hosted on G2.com.

The actual configuration and setup is a bit clunky. The availability of functionality is a priority, while the implementation is poor from a UX perspective. Mobile application lacks significant functionality, is nowhere near feature parity with the web application.

I'd be very interested in seeing UX and Quality of Life prioritized in future releases. Review collected by and hosted on G2.com.

It is a different software from the others that has worked and provided important solutions. I like why it allows the system to be attached to both my computer and mobile devices, its interface is attractive and optimal, in this way we can make notifications of any device attentive They are constant so it makes us be more attentive to the system. Review collected by and hosted on G2.com.

Regarding the system, there are key functions to keep our company constantly monitoring there are different points of the areas within this company that we want to monitor, for this reason there is not a negative point regarding the operation because we have had solutions. Review collected by and hosted on G2.com.

UX is top notch. Very easy to onboard and get started, Review collected by and hosted on G2.com.

Pretty basic feature set. No real CMDB. No Asset management Review collected by and hosted on G2.com.

easy to setup and a overall great helpdesk tool for tickets Review collected by and hosted on G2.com.

it can be not user friendly at first when learning the product Review collected by and hosted on G2.com.

currently in the company we are using happyfox to manage the internal and external tickets of the company has been very beneficial for us since we can keep the tickets organized by department, person or specific project which has saved us a great deal so far amount of time and effort also keeps us connected since there is a portal where you can track the ticket and evaluate the progress and comment on what is happening or see the updates and react to the dashboard even though at the beginning it is very Basic can be customized with colors or corporate logos and thus feel more identified with the panel, we really loved how the result was very good and professional, happyfox also has multiple platform support, so it can be monitored from the mobile web interface or from the application or simply from the desktop or laptop which makes it very easy to use it and in any ier moment Review collected by and hosted on G2.com.

We have had some small recurring problems with happyfox one of them one of them is that sometimes the notifications have a delay sometimes of one or two days and that is annoying since the client may think that we are not professionals or that we do not care when it's actually just an app lag Review collected by and hosted on G2.com.

The ease of customization and automation tools Review collected by and hosted on G2.com.

Frankly, not too many dislikes at this time. However, as a recommendation, consideration for adding more business related SaaS / technology tools integrations would be nice. Review collected by and hosted on G2.com.