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HaloCRM Reviews & Product Details

HaloCRM Overview

What is HaloCRM?

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team.

HaloCRM Details
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Product Description

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team.


Seller Details
Seller
HaloCRM
HQ Location
Stowmarket, GB
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

OH
Overview Provided by:

Recent HaloCRM Reviews

Sakshi J.
SJ
Sakshi J.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best CRM Tool - Flexible, Easy to Understand"
- Tickets Segregation - Customer support is really good, smooth on boarding - Multiple channels customer support can be done at one - User inter...
Arvind A.
AA
Arvind A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great Omnicannel CRM Tool, Helped us in Efficient Analysis of our Customer Support Team"
- clean simple ui for our team to navigate around - easy integration with other tools - hands on support for us
AS
Alicia S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Intuitive CRM platform"
Connect with customers through email, text messages, chat, and calls among others, easy to use, implement, and intuitive, with excellent user support.
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HaloCRM Media

HaloCRM Demo - Reporting and Dashboards
Powerful reporting, dashboards and analytics made simple, with easy extraction, scheduling and more.
HaloCRM Demo - Omnichannel Ticketing
Never miss an enquiry again, as HaloCRM allows you to receive customer enquiries from any channel, email, voice, social media and more.
HaloCRM Demo - Knowledge Articles
Canned text and knowledge articles allow agents to leverage existing fixes and set responses, to quickly and easily give standard replies.
HaloCRM Demo - Skills Matching
Automatically route tickets to agents qualified to deal with them.
HaloCRM Demo - SLA Management
Create an unlimited number of deadlines for your agents to respond and solve customer enquiries (you can even colour code them)!
Answer a few questions to help the HaloCRM community
Have you used HaloCRM before?
Yes

4 HaloCRM Reviews

4.8 out of 5
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4 HaloCRM Reviews
4.8 out of 5
4 HaloCRM Reviews
4.8 out of 5

HaloCRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
(Original )Information
What do you like best about HaloCRM?

Connect with customers through email, text messages, chat, and calls among others, easy to use, implement, and intuitive, with excellent user support. Review collected by and hosted on G2.com.

What do you dislike about HaloCRM?

The only thing, the reports are not entirely good. Review collected by and hosted on G2.com.

What problems is HaloCRM solving and how is that benefiting you?

I like the ease of use of the CRM and how we can now record all activities with clients and prospects in a reliable system, which means we can improve our sales and enhance customer services. Review collected by and hosted on G2.com.

Arvind A.
AA
LEAD - RETENTION MARKETING
Consumer Goods
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HaloCRM?

- clean simple ui for our team to navigate around

- easy integration with other tools

- hands on support for us Review collected by and hosted on G2.com.

What do you dislike about HaloCRM?

we had to go on 1-2 training calls to understand the tool Review collected by and hosted on G2.com.

What problems is HaloCRM solving and how is that benefiting you?

- live chat

- ticket assignment

- agent performance analysis Review collected by and hosted on G2.com.

Sakshi J.
SJ
Social Media Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HaloCRM?

- Tickets Segregation

- Customer support is really good, smooth on boarding

- Multiple channels customer support can be done at one

- User interface is clean and clear Review collected by and hosted on G2.com.

What do you dislike about HaloCRM?

- Reporting can be a bit more robust with individual channels Review collected by and hosted on G2.com.

What problems is HaloCRM solving and how is that benefiting you?

Customer servicing, solving all queries across platform and getting an overview all at one dashboard rather than multiple channels Review collected by and hosted on G2.com.

Daniel D.
DD
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about HaloCRM?

Ease of implementation and use, web message sending Review collected by and hosted on G2.com.

What do you dislike about HaloCRM?

Native incompatibility with macOS, support, and somewhat high price Review collected by and hosted on G2.com.

What problems is HaloCRM solving and how is that benefiting you?

Automation of messages, mass messages without additional charges Review collected by and hosted on G2.com.

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