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Guusto Reviews & Product Details

Guusto Overview

What is Guusto?

Recognition built to impact retention from head office to the frontline. Not another points program! Start in minutes, not months, with a free single user account that can send rewards to anyone. Flexible delivery to reach frontline workers through web, mobile app, TV displays and print options that require no technology to redeem. 5X IMPACT of your budget - only pay for people who can give recognition, there are no markups, unclaimed gifts are credited back, and 1 day of clean water is donated with every gift sent.

Guusto Details
Product Website
Discussions
Guusto Community
Languages Supported
English, French, Spanish
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Product Description

Build an amazing culture, increase productivity, and retain top talent

How do you position yourself against your competitors?

1. Start in minutes, not months
- Not a points program where you need to create accounts for all employees
- Crawl, walk, run: start with a single user, scale when ready
- Recognize anyone: seasonal workers, contractors, candidates, volunteers
- Dollar-for-Dollar rewards provide immediate impact

2. Flexible delivery to reach deskless workers
- Email, SMS, Mobile Push, TV Display, Announcements, Intranet
- Print options that can be redeemed with no technology
- Automated awards sent to managers for personal delivery
- Randomized draws that consistently surface recognition

3. 5X the impact of your budget
- Only pay for people that can send recognition (e.g. managers)
- No markups or shipping fees
- Full credit back on unclaimed rewards (save 15%)
- 1-day of clean water donated for every gift sent


Seller Details
Seller
Guusto
Company Website
Year Founded
2013
HQ Location
Vancouver, CA
Twitter
@GuustoGifts
1,127 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Description

We help HR leaders build recognition programs that impact frontline retention.#1 Highest Rated on G
and Capterra with 4000+ 5-star reviews!Not another points program! Start in minutes, not months, with a free single user account that can send rewards to anyone (employees, contractors, seasonal workers, volunteers). Flexible delivery to reach frontline workers through web, mobile app, TV displays and print options that require no technology to redeem. 5X the impact of your budget - only pay for people who can give recognition, there are no markups, unclaimed gifts are credited back, and 1 day of clean water is donated with every gift sent.Build a culture that frontline workers love!Check out >>> www.guusto.comGUUSTO LAND ACKNOWLEDGEMENTGuusto acknowledges that we were founded and many members of our team continue to work on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations in what is now called Vancouver. Guusto is also a remote-first company and we recognize that we operate and work on unceded and traditional territories of many different nations in the colonized land of what is now called Canada.


Skai D.
SD
Overview Provided by:
Co-CEO at Guusto | Helping HR Leaders Shape Great Culture | #1 Rated Recognition and Rewards Platform

Recent Guusto Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Simple and appropriate for work"
The gifts are a nice touch, and you can choose how to spend them, and where
Jen B.
JB
Jen B.Enterprise (> 1000 emp.)
5.0 out of 5
"Amazing Customer Service"
We were considering other Gift card services and had a meeting with them to discuss our needs. Turns out we were using the service incorrectly. The...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great easy way to give gifts!"
It’s easy and simple to use. Great for the workplace!
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Guusto Media

Guusto Demo - Recognition Provider Comparison Chart
See how Guusto stacks up against competitors.
Guusto Demo - Start sending rewards in minutes, not months
Not another points program that requires you to create accounts for all employees. Start with a single user, recognize anyone (seasonal workers, contractors, candidates, volunteers, customers) and then scale when ready.
Guusto Demo - Flexible delivery to reach deskless workers
Email, SMS, Mobile Push, TV Display, Announcements, Intranet and Print options that can be redeemed with no technology. Automated awards sent to managers for personal delivery.
Guusto Demo - Claiming a gift
Gifts sent using Guusto do not have markups, which means your employees receive every dollar you spend. We make money by charging merchants, when recipients redeem their gifts at any of our 60,000+ partner merchant locations.
Guusto Demo - In-house Vs. Guusto
Learn more about how Guusto compares to an in-house program, and where you will see a higher ROI if you switch.
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Video Reviews

4,294 Guusto Reviews

4.9 out of 5
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4,294 Guusto Reviews
4.9 out of 5
4,294 Guusto Reviews
4.9 out of 5

Guusto Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GuustoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Kendal H.
KH
Data Insights Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

Gussto enables me to recognize collegues in a valuable and tangible way. I'm able to share about their exceptional work and my experiences with them on specific projects and then recognize when they go above and beyond by sending them a gift through Gussto. I also persoanlly enjoy being recognized myself and receivng the wonderful suprise of a Guusto gift card. The ability to explain why they have captured my attention and pair that with a gift really elevates the ability to recognize someone professionally. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I haven't come across any dislikes about Gussto thus far. I believe I am on approxiamtely year 3 of use and no complaints here. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Gussto enables me to professionally recognzie a collegue and make it public within the company - as well as be recognized myself. Pairing the ability to share about an experience and make it public with a gift as recognition really elevates the experience. Review collected by and hosted on G2.com.

Dan W.
DW
Senior Network Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

Guusto is a fantastic tool for rewarding and recognizing team members! It’s easy to use, offers a great selection of gift card options, and ensures every reward feels personalized. I love how seamlessly it works—whether sending rewards to one person or a whole team, it’s fast and hassle-free. Highly recommend for businesses that value employee appreciation! Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I would love to know why some options come and go, there were a few things I was hoping to use this time around but they are simply not there anymore. Uncertain if that means the business who sends choses not to have certain inclusions or if the destination business choses not to participate in Guusto, or why that might be. Does it cost too much money for the business to participate in Guusto? Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

I am an employee and a user, so from the business perspective it's not solving any problems for me. However I do like the concept that you can chose what you want for a reward rather than just getting a gift card to something you may never use or want to use. It benefits me as an individual user because I like using it to send Christmas cards to folks and give them the choice of what they want Review collected by and hosted on G2.com.

AB
Operations Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

The variety in gift cards is the best feature, but also the ease of access and navigation when browsing. After receiving a gift from my company, I absolutely find myself coming back to the site often to peruse and select the appropriate redemption. I probably come back once every two months after a reward. As a user, I don't find myself needing to contact customer support as I don't run into any issues. I am certain that if I do have an issue that needs fixing, I can contact customer support and be treated with graceful service. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I don't particularly like the layout of the "Used Gifts" section. It's well and fine, but there could be columns of combined gifts adjacent to the used gifts. Other than that, nothing else comes to mind. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

It solves the issue of complex reward systems as well as limitations of reward options, since Guusto has so much variety in choosing a gift option. It simplifies managing how to use the rewards given to me and allocating which merchant to redeem which reward to. I would say it's seemless and flexible. Review collected by and hosted on G2.com.

Leigh O.
LO
Manager, Implementation and Community
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

Guusto is super easy to redeem gifts on, and connects to 100s of retailers to "spend" my rewards on! My employer sends little gifts here and there to say thank you for project work and for things like work anniversaries and birthdays, and Guusto is super easy to use to redeem those rewards. It's such a nice way to say "thank you"! Review collected by and hosted on G2.com.

What do you dislike about Guusto?

The only downside - and I hesitate to even call it that - is that Guusto doesn't know when I use a card, so I do have to come back into the platform and mark it as used. I assume that's actually just information that the retailers aren't passing back to the platform though, so not their fault.

Otherwise, it's been really easy to use and makes gifting small rewards easy! Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

N/A - I'm not the admin, so I'm not the one trying to solve business problems by using the tool! But it helps my colleagues and employer easily share rewards with me to show recognition and appreciation! Review collected by and hosted on G2.com.

KB
Senior Reception
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

I love the Variety of retailers,easy sign up and use of portal. The site is easy to navigate and redemtion is stuctrutions are made simple. The app for gusto has the same ease of use. I havent had any issue but i know how to get to customer service and i appreciate the many ways to contact them if needed. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I have heard some co-workers wish there was transperancy when it comes to how the gustos are given out to employees and being able to see whose getting them. The concern was really fairness and making sure theres no favortism. So maybe a feature like venmo where it shows blank gave blank gusto bucks for "...." but then no amount is shown. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Its a great way for employers to let the employee know that they see you. Working in a big company its easy to get overlooked or you're being seen for the work you're doing but the employer does'nt have a discret way to say thank you. This is a win for everyone its a little more than just a thank you. Not knowing its comeing and seeing the personal note of why makes it special. It motivates me to continue the "extra" work i do becuase I know my effort are being seen and appreicated. Review collected by and hosted on G2.com.

TW
Personal Insurance Service Advisor Broker
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

Guusto Gift Cards are Practical & Make Me Feel Recognized.

I am someone motivated by achievement in my goals, putting in extra effort where i can to surpass expectations. BrokerLink has been using these gift cards to recognize and reward my contributions since before I started 2 years ago, and I really love them. there is an excellent ease of use, and plenty of selection for vendors. I have never had any issues in claiming, selecting, and applying any of the gift cards I have received. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

From my view, there are 0 downsides to Guusto cards. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

As an employee gaining recognition from the program, these gift cards are perfect and I love earning them.

As a broker advertising these cards as incentive, they are a fantastic way to add value to a customer conversation when I have already been able to deliver good service and they help drive the point home that ours is the only brokerage they want to work with. Review collected by and hosted on G2.com.

EC
Case Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

My work uses Gusto and I find that it is an amazing app for alot of reasons. It is super user friendly which makes recieiving gift cars easy to navigate. I have also had to contact customer support an they were super responsive and supportive. There is very user friendlt time tracking tools and employee benefits. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

An Issue that I find with Gusto is that when you are reddeming a gift card you have to log into the website and then into the app. I also find that the expiry of the gift card can be frusterating. I have not experienced this but I have heard from collegues who said that they have experienced difficulty accessing pay stubs and benefits. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Gusto is solving the abilty to provide gift cards to staff in recogintion of their hard work. Review collected by and hosted on G2.com.

Michelle H.
MH
Senior Human Resources Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Guusto?

Very user-friendly on all platforms, from PC or Mac to android or Apple product - it all works! I can also do the "work" I need to do as an HR professional using Guusto from any of my devices too! Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Ummmmmm...that we didn't partner with this organization at the beginning of the pandemic when we first went to a 100% remote workforce! I haven't found anything not to our liking yet! Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Helping all managers become better at recognizing their direct reports...some of us are stronger than others in this respect. Guusto also allows for the recipient to choose the best reward for them...it isn't just a generic Amazon card (but it can be if that is what they would like!). Review collected by and hosted on G2.com.

Response from Shelby Odhiambo of Guusto

Hi Michelle,

Thanks for taking time to leave us a review! We are glad to hear your experience with Guusto has been seamless! :)

MH
Sr. Manager, Healthcare
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

Guusto is so flexible with the amount of options it gives for merchants, it really allows for individuals from a diverse array of backgrounds to really get something they love with their Guusto dollars. Also, the entire process of obtaining the gift card code and utilizing it online is very easy and seamless regardless of your technological savvyness. They really make doing employee rewards and recognitions really easy and fun! Whether you're choosing to give out a Guusto on behalf of your organization or even personally to recognize someone, they mke it very easy to understand and go through the process. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

We haven't had any negative aspects of using Guusto so far. Our organizaton has completely bought in on it as an effective employee rewards tool. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Allows our organization a very simple and easy to manage way to not only disseminate employee rewards across our organization easily and effectively but also to track those dollars and which employee's have received what historically. Review collected by and hosted on G2.com.

SS
Recruitment and Training Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Guusto?

I love how Guusto makes it so much easier to provide many options and yet, it is so user friendly - both the gift giver and receiver. It is really efficient for me to provide gifts for different reasons, and also keep track and run reports. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

There is a small fee if using credit card, while direct deposit did not have fees associated with the transaction. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

I am able to send birthday gifts, christmas gifts, or rewards for recognition, yet I can run reports to tell me what I used even years later. We have been using Guusto for years now, and cannot even think how we did it before... gift cards in drawers? Review collected by and hosted on G2.com.