Gupshup Features
What are the features of Gupshup?
Messenger
- Sequencing
- AI
- Live Chat
- Customization Interface
Channels
- Website
- Text Message (SMS)
Customers
- Targeting
- Profiles
- Analytics
Functionality
- Ease Of Integration
- API Call Speed
- Communication Varieties
Support
- Documentation
- Community Support
- Professional Support
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Gupshup Categories on G2
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Messenger
Sequencing | Mapped-out responses for conversations. This feature was mentioned in 15 Gupshup reviews. | 82% (Based on 15 reviews) | |
AI | Based on 14 Gupshup reviews. Artificial intelligence (AI) and chatbot involvement. | 69% (Based on 14 reviews) | |
Live Chat | Live human component of conversations. 14 reviewers of Gupshup have provided feedback on this feature. | 68% (Based on 14 reviews) | |
Customization Interface | Quality of interface for designing and customizing conversation maps. This feature was mentioned in 14 Gupshup reviews. | 74% (Based on 14 reviews) |
Channels
Social Media | Conversations enacted over social media. 13 reviewers of Gupshup have provided feedback on this feature. | 72% (Based on 13 reviews) | |
Website | As reported in 15 Gupshup reviews. Conversations enacted through embedding or pop-ups on websites. | 69% (Based on 15 reviews) | |
Text Message (SMS) | Based on 14 Gupshup reviews. Conversations enacted through text message (SMS). | 82% (Based on 14 reviews) | |
Voice Assistants | Conversations enacted through voice assistants. 12 reviewers of Gupshup have provided feedback on this feature. | 63% (Based on 12 reviews) | |
Other | Based on 12 Gupshup reviews. Conversations enacted through other channels. | 74% (Based on 12 reviews) |
Customers
Targeting | Based on 13 Gupshup reviews. Overall quality of customer targeting based on needs or situations. | 77% (Based on 13 reviews) | |
Profiles | As reported in 14 Gupshup reviews. Creation and modification of customer profiles based on conversations. | 74% (Based on 14 reviews) | |
Analytics | Based on 15 Gupshup reviews. Reporting based around specific and overall conversation results. | 72% (Based on 15 reviews) | |
Lead Gathering | Based on 13 Gupshup reviews. Capture and organization of leads from conversations. | 69% (Based on 13 reviews) | |
Sales Conversion | Success rate of conversations leading to customer purchases. This feature was mentioned in 13 Gupshup reviews. | 69% (Based on 13 reviews) |
Functionality
Ease Of Integration | Empowers developers to intuitively integrate cloud communications functionality for their applications. 33 reviewers of Gupshup have provided feedback on this feature. | 85% (Based on 33 reviews) | |
API Call Speed | As reported in 30 Gupshup reviews. Grants high speed API calls for fast communications. | 81% (Based on 30 reviews) | |
Communication Varieties | Enables a wide variety of communication types such as SMS, voice, video, etc. This feature was mentioned in 29 Gupshup reviews. | 84% (Based on 29 reviews) |
Support
Documentation | Provides clear, effective documentation for API integrations. 30 reviewers of Gupshup have provided feedback on this feature. | 81% (Based on 30 reviews) | |
Community Support | Provides public user forums for support questions and help. 27 reviewers of Gupshup have provided feedback on this feature. | 80% (Based on 27 reviews) | |
Professional Support | Based on 31 Gupshup reviews. Connects users with professional support teams to troubleshoot and finetune integrations. | 85% (Based on 31 reviews) |
Conversational Platform
Personalization | As reported in 10 Gupshup reviews. Identifies the customer and personalizes interaction at every touchpoint. | 83% (Based on 10 reviews) | |
Omnichannel | Allows multiple related channels to interact at once to reduce transfers. | Not enough data | |
Contextual Engagement | Prompts agents to engage customers based on contextual data, such as product usage or conversation history. | Not enough data | |
Proactive Engagement | Provides features for sending outbound messages to engage customers through proactive support. | Not enough data |
Support Automation
Intelligent Routing | Can route contacts to agents the customer has worked with before. | Not enough data | |
Seamless Escalation | Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 10 Gupshup reviews. | 87% (Based on 10 reviews) | |
Transcripts | Maintains a transcript of conversations from all channels. | Not enough data | |
Self-Serve Support | Enables customers to resolve queries or issues without the assistance of an agent. | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
WhatsApp Messaging - WhatsApp Marketing
Transactional Messages | Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications | Not enough data | |
Bulk WhatsApp Messaging | Enables users to send mass WhatsApp marketing campaigns | Not enough data | |
Conversational Messaging | Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty | Not enough data | |
Personalization | Offers features for personalizing WhatsApp messages based on customer information or past behavior | Not enough data | |
Promotional Messages | Allow users to share promotions with subscribers via WhatsApp | Not enough data | |
Automated Replies | Provides automated WhatsApp message replies to recipients | Not enough data |
WhatsApp Business Platform - WhatsApp Marketing
Segmentation | Deliver tailored promotions to specific audience segments | Not enough data | |
API Integration | Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API | Not enough data | |
WhatsApp Commerce | Allow customers to browse, discover, research, purchase, and complete payment in real-time | Not enough data | |
Analytics | Provides analytics on opt-ins, open and delivery rates, and click-throughs | Not enough data |
