Guidebook Reviews & Product Details

Easy to use and update! Our guests and lecturers really seemed to like the platform, and I was happy with the options that were available (ex. adding photo albums, maps, schedules, etc.) Review collected by and hosted on G2.com.

There are a few user experience things that took some figuring out, but overall I had a positive experience. Unfortunately they changed their subscription types part way through setting up our guide that caused a small publication snag. The change was a little disappointing because in previous years we were able to use a year round guide for the price we paid, but they changed it to a 90-day guide. Review collected by and hosted on G2.com.

Guidebook is easy to get used to building within as a first time user, especially if you are using templates. If you do get stuck, there is a wealth of help online on their website and the customer service is very proactive. Review collected by and hosted on G2.com.

So far you cannot directly replicate the app as an online version. This is unhelpful in terms of accessibility for things like screen readers etc. In addition to that, you are only able to upload files as PDFs. This means users cannot download something like a template and use it for their own purposes - we would have to create a dropbox or cloud link and get the raw document to them like that. This is a significant yet simple feature that is lacking. Review collected by and hosted on G2.com.

Guidebook is very easy to edit and easy to update. We use this app annually and our conference attendees say that the usability is easy. There are a large number of features that are easy to turn on and off. Review collected by and hosted on G2.com.

I wish there were better ways to connect people for 1:1 meetings in guidebook. We have not explored this feature in depth. Review collected by and hosted on G2.com.

I appreciate the new features added like leaderboard, which significantly increased engagement on our guides. The software is straightforward and makes communication with users easy. Review collected by and hosted on G2.com.

Features could use a better description on how to use. While having accessible Guidebook team members to discuss these things, I wish the software was a bit more user friendly so I didn't have to stop progress to schedule a meeting with someone. Review collected by and hosted on G2.com.

Guidebook is great platform that we use to connect with our students. Its helpful to have all necessary information for them in one place we can refer them to.

All different tabs help to break down topics they need to know about i.e campus info, accommodation, visas, resources etc.

People find it easy to use as well which is great.

We ve been using it for the last few years now.

I would highly recommend. Review collected by and hosted on G2.com.

Having different teams accross the world that dont communicate with each other. It took us almost two months to sort out the annual payment, communication was between Ireland/USA/UK Review collected by and hosted on G2.com.

Relatively straight-forward, good array of app features, easy to collaborate, decent customization Review collected by and hosted on G2.com.

Although it offers a decent customization experience, there are limitations to it, such as inability to change or remove gradients over headers, remove lines of text in the header, and so forth. While this is not a major issue, it limits creativity or the ability to shape the look to match our design. Review collected by and hosted on G2.com.

Guidebook was very user-friendly for building all the necessary components for our event mobile app! Whenever I had a question, the customer service team was very quick to respond with solutions. Review collected by and hosted on G2.com.

We had a few issues when building out the QR code scavenger hunt game that required a lot of troubleshooting over multiple days, however, the customer support team was great to work with and resolved the errors that allowed the game to work efficiently. Review collected by and hosted on G2.com.

I loved that Guidebook had an easy content creation system and allowed the usage of custom logos, documents, and other pieces that would be seen by the end user. I also liked the ability to be able to mass import and manage items through the Guidebook API with little trouble. Review collected by and hosted on G2.com.

Guidebook does not offer as much technical customization as desired, and requires the usage of hidden techniques / quirks in the application to be able to complete a task. While the HTML formatting is nice in the Guidebook Builder, some elements that are supported do not show up visually in the editor, making it more difficult to display data in fanicer HTML ways that increases engagement with the users. Review collected by and hosted on G2.com.

If you need an app for your event, Guidebook provides a user-friendly interface to build one that is information-rich and relatively reliable. We have used Guidebook to replace our printed conference program and it has gotten plenty of positive feedback from our 1400+ attendees. Their account management and customer support people are always very pleasant and helpful. Review collected by and hosted on G2.com.

We have occasionally seen inexplicable performance differences between Apple and Android devices. Links within our conference program loaded just fine on Apple devices, but Android users received a 505 Error message. There was not an easy way to troubleshoot this once the conference was underway, so we had to direct those users to alternative online versions of our conference program to get the information they needed. Review collected by and hosted on G2.com.

Ease of use - this is so simple to use, everything shows as you would expect. Implementation was simple and easy to update. Needed to contact their support a few times and we got a response fairly quickly. Review collected by and hosted on G2.com.

Cost has gone up for us as with everything as of late, but the features we need/use are with the lower option. Review collected by and hosted on G2.com.