Guidebook Reviews & Product Details

I appreciate the new features added like leaderboard, which significantly increased engagement on our guides. The software is straightforward and makes communication with users easy. Review collected by and hosted on G2.com.

Features could use a better description on how to use. While having accessible Guidebook team members to discuss these things, I wish the software was a bit more user friendly so I didn't have to stop progress to schedule a meeting with someone. Review collected by and hosted on G2.com.

Relatively straight-forward, good array of app features, easy to collaborate, decent customization Review collected by and hosted on G2.com.

Although it offers a decent customization experience, there are limitations to it, such as inability to change or remove gradients over headers, remove lines of text in the header, and so forth. While this is not a major issue, it limits creativity or the ability to shape the look to match our design. Review collected by and hosted on G2.com.

Guidebook is easy to get used to building within as a first time user, especially if you are using templates. If you do get stuck, there is a wealth of help online on their website and the customer service is very proactive. Review collected by and hosted on G2.com.

So far you cannot directly replicate the app as an online version. This is unhelpful in terms of accessibility for things like screen readers etc. In addition to that, you are only able to upload files as PDFs. This means users cannot download something like a template and use it for their own purposes - we would have to create a dropbox or cloud link and get the raw document to them like that. This is a significant yet simple feature that is lacking. Review collected by and hosted on G2.com.

Guidebook was very user-friendly for building all the necessary components for our event mobile app! Whenever I had a question, the customer service team was very quick to respond with solutions. Review collected by and hosted on G2.com.

We had a few issues when building out the QR code scavenger hunt game that required a lot of troubleshooting over multiple days, however, the customer support team was great to work with and resolved the errors that allowed the game to work efficiently. Review collected by and hosted on G2.com.

I loved that Guidebook had an easy content creation system and allowed the usage of custom logos, documents, and other pieces that would be seen by the end user. I also liked the ability to be able to mass import and manage items through the Guidebook API with little trouble. Review collected by and hosted on G2.com.

Guidebook does not offer as much technical customization as desired, and requires the usage of hidden techniques / quirks in the application to be able to complete a task. While the HTML formatting is nice in the Guidebook Builder, some elements that are supported do not show up visually in the editor, making it more difficult to display data in fanicer HTML ways that increases engagement with the users. Review collected by and hosted on G2.com.

If you need an app for your event, Guidebook provides a user-friendly interface to build one that is information-rich and relatively reliable. We have used Guidebook to replace our printed conference program and it has gotten plenty of positive feedback from our 1400+ attendees. Their account management and customer support people are always very pleasant and helpful. Review collected by and hosted on G2.com.

We have occasionally seen inexplicable performance differences between Apple and Android devices. Links within our conference program loaded just fine on Apple devices, but Android users received a 505 Error message. There was not an easy way to troubleshoot this once the conference was underway, so we had to direct those users to alternative online versions of our conference program to get the information they needed. Review collected by and hosted on G2.com.

We have used Guidebook for several years as our annual event app with thousands of users each year. The Guidebook team has been great to work with, keeping us on track and helping with areas that we may have trouble navigating. They assisted with the initial setup, and after that we've been able to use the skeleton of the app and adjust according to our needs from one year to the next. Users of the app seem to love it, as it offers some great features including lists of guests, schedule of events, maps, graphics, links to websites, means to communicate with other users, and even weather reports. Review collected by and hosted on G2.com.

Due to the structure of the app, we have to do certain workarounds for our specific needs instead of having the flexibility to build it to our own specs, but that's expected with any product such as this instead of designing the app from the ground up. Review collected by and hosted on G2.com.

I most appreciate having a dedicated builder. At the start, they were integral in helping us build the best product for our festivals. And they did a great job training us how to navigate the builder ourselves and I feel very competent in using Guidebook now. Review collected by and hosted on G2.com.

There really aren't any downsides to using Guidebook. Yes, it is expensive, but at the same time our account manager is wonderful and worked with us to make sure the costs are appropriate. Review collected by and hosted on G2.com.

We love how Guidebook is very easy to learn and setup. It has a nice clean and esthetically pleasing interface. The process for getting an app launched is also very quick if you utilize the Guidebook container. Review collected by and hosted on G2.com.

The pricing structure changed in 2024 and become unaffordable to many of the organizations I work with. Review collected by and hosted on G2.com.

I recently used the Guidebook app for an event, and it was fantastic! The app is incredibly easy to navigate, making it simple for everyone to navigate, making it simple for everyone to access schedules and important information. The networking and gaming features were a big hit with participants, adding a fun and interactive element ot he experience. Highly recommend Guidebook for any event planning needs! Review collected by and hosted on G2.com.

The cost and plans are not ideal, would love to see a plan that includes several events for one price. I bought a two year plan under the impression we could use it for several events. Review collected by and hosted on G2.com.