Gubagoo Reviews & Product Details

That fact that the live chat was manned by a real person 24hrs a day, 7 days a week. And customer could have the ability to talk to a real person. Review collected by and hosted on G2.com.

The advisors have limited knowledge of our business. So tend to just take messages. Review collected by and hosted on G2.com.

I loved the UI and UX very modern and user friendly Review collected by and hosted on G2.com.

I disliked the comuter responses very robotic and not human like Review collected by and hosted on G2.com.

Gubagoo is a tech company specializing in developing digital communication not only for automotive dealers but also for OEMs. From a range of products and services to chatbots, texting solutions, live chat software and more such features, Gubagoo has truly helped in increasing customer engagement, improving lead conversions, and driving more sales.

The comprehensive messaging service allows you to instantly connect with dealerships and ensures smooth communication. Review collected by and hosted on G2.com.

There are a few issues that the software can work on fixing including - a lack of personal touch/improvement in response tone for the chat option and the frequent appearance of chat agent pop-up window. Review collected by and hosted on G2.com.

Gubagoo ensures their agents are familiar with your website and services so they can answer most user inquiries. Those needing assistance from our staff are more qualified and arrive through our CRM integration. Review collected by and hosted on G2.com.

The chat agent pop-up window can frustrate users visiting our website since it continues to pop up once dismissed. This behavior is detrimental; several users believe the agent is a bot instead of a real person. Review collected by and hosted on G2.com.

Gubagoo is an automotive messaging as well as a digital retailing platform. Customers start their car purchase online and finish it in-store without repeating any steps. I loved their informal business tools to create confidence and subsequently make a tremendous experience for clients. This has to be one of the leading chat tools for Business to Customer Businesses. Review collected by and hosted on G2.com.

Occassionally the chats miss the human touch and responses sound extremely robotic. I have also come to know that their employees are not particularly pleased with the work culture within their organization. Review collected by and hosted on G2.com.

The ability to truly understand the customer, this is because the chats are handled by humans, this does make a difference, it's not perfect but that's a human condition, that makes us human. Review collected by and hosted on G2.com.

It's difficult to set very specific processes or lines, because most operators are not exclusive to your account and need to follow a specific process. But the ability that your sales reps can jump into the conversation in real time solves this. Review collected by and hosted on G2.com.

The chat features work great. They allow quick communication with customers. Review collected by and hosted on G2.com.

The virtual retailing tool is less intuitive than some competitors Review collected by and hosted on G2.com.

Gubabgoo is the chat provider for all the dealership account under Humberview Group. And so far we have never faced any challenges in terms of chat leads, support and integration. Review collected by and hosted on G2.com.

Since we have 19 stores under multiple brands, sometimes chats are transferred to incorrect store. This is mainly because of the customer location and device location. Review collected by and hosted on G2.com.

One of the easiest chat platforms on the market. Gubagoo takes the 24/7 chat experience seriously. They're quick to respond and are able to carry a conversation. Review collected by and hosted on G2.com.

Sometimes we don't know who our rep is for some of our accounts so that makes it a little bit difficult when we encounter an issue. Review collected by and hosted on G2.com.