Greater Giving Reviews & Product Details - Page 9

I work for a National non-profit and having all our chapters on one system that is internet based is a huge plus (previous system offline). Easy for all levels of staff to use. Support to users from a National or Regional level is easy. We work with a great National Account Manager from Greater Giving. Software is fairly easy to learn and use. Review collected by and hosted on G2.com.

Our biggest challenge is not being able to see donor information across projects, rather this is event specific so you are looking year to year at participation. Also, as a National Organization we have some specifics we would like tracked but they don't necessarily apply to other GG clients. Customization of some areas would be a plus per Organization using the software. We have been able to get custom reports which has been helpful. Review collected by and hosted on G2.com.

Their Go Time feature, which is the portal used during the event itself to check people in and out, has a clean and and easy to use interface, which is great if you have volunteers that are capable but not experts. The import/export feature is a life saver when it comes to updating supporter info. One of the biggest advantages is the option to collect and save credit card numbers when tickets are bought so that attendees do not have to swipe their cards the night of the event. This really speeds up check in and check out times. Additionally, the ability to group attendees and assign them to tables takes the headache out of table assignments. They also offer excellent support via phone and chat and I have never left without my question answered or problem solved. Review collected by and hosted on G2.com.

Their bid sheets could really stand to be more easily customizable. I find the project website to be needlessly arcane. There is very limited choice for layout and design. I would appreciate template options and a drag and drop feature. I truly despise the interface for the downloadable event software that you use during the event. I recommend using Go Time instead. Review collected by and hosted on G2.com.

Programs can use Greater Giving for their auctions, friend-raisers, drive events, and to register people for groundbreakings or open houses. With the ability to choose and customize ticket, donation and sponsorship packages, programs can raise money for their events before attendees even walk through the door, and their supporters who may not be attending still have a chance to give or support the program.

In addition, our event managers are able to organize, group, and assign table and bid numbers to all who are registered through the site, which gives them peace of mind and the ability to pull a report for day-of management.

My favorite part, as an Administrator of Greater Giving for all of our various programs and events, is that the support team working for Greater Giving is fantastic. Almost everyone I've spoke with has been helpful and quick to solve problems great and small. I especially love the online chat option- it's convenient and allows me to multitask.

Lastly, I've heard multiple times from all sorts of program events that the site saved them time and headache in regards to day-of gift processing and post-event receipting. The credit card machines help with the registration lines and being able to pull and send receipts after the event give the program managers the freedom and time to customize their personal thank-yous without worrying about the technicalities. Review collected by and hosted on G2.com.

Without fail, one of credit card machines for the day-of Go Time software never works. Typically my programs order 2-3 machines (the number is based on how many people/how much money you expect to process at your event), and one of them always requires that the card information is typed in manually instead of collecting it through the swiping machine. I'm still not sure why this happens, but I count on it now.

Another caveat to Greater Giving is that it's not entirely user-friendly, i.e., it requires some training to use. I have created a contract of sorts for our program/event managers outlining what our Fund Development office will do for them in regards to Greater Giving (creating the Project, setting up their packages, importing/exporting donor information, and pulling reports for receipting and reconciling), and what their program is responsible for (customizing/designing the site, importing of the gifts, assigning groups, tables and bid numbers to their attendees, and the Sponsorship advertising). We also offer to train the program or event person who will be managing their site, and of course offer ourselves as a support line as well as direct them to Greater Giving resources and support team for the tricky questions. Review collected by and hosted on G2.com.

It's easy to use and navigate. I like that I can make a favorites list of reports that I use on a weekly basis. I like that GG stores your constituents so that you don't need to re-enter them for each event or from year to year. The 24 support is fantastic especially during an event. GG is also fantastic for the ability to keep track of guests, seating people and keeping track of meal requests. Review collected by and hosted on G2.com.

The one major thing I do not like about GG is that it is not compatible with Rasier's Edge the fundraising database that we use to keep track of our constituents/donors. I know that there is a way to import the data from GG into RE but I have not found a clean way to do that yet and usually have to enter all the information twice. Review collected by and hosted on G2.com.

Greater Giving is a great software to track event sponsors, attendees and raffle and auction items all in one place with easy to run reports. Review collected by and hosted on G2.com.

Date entry could be more concise. Duplicate entry is often required for different items. Review collected by and hosted on G2.com.

The functionality of this product made it so easy to use as an on the fly addition to my Relay for Life work. Easy for everyone to use. Super simple! Perfect for auction fundraisers. Can't say enough about how this solution helped! Review collected by and hosted on G2.com.

There isn't anything about this product not to like. Huge timesaver. They even offer a 14 day free trial so you can test it out before you commit. Review collected by and hosted on G2.com.

The online functionality of the program made inkind gift donations, sponsorship, and table seating easy. Payment reconciliation was also very easy, and the customer service was/is superior to any auction or event related software I have worked with. Review collected by and hosted on G2.com.

We use Raiser's Edge and the initial uploading of people and information to set up the database required a lot of hand work because the process wasn't seamless. Review collected by and hosted on G2.com.

I like that the system has flexible capabilities to do donations, fill in text boxes for journal ads, donations, and sponsorships in a way that is clear and straightforward for users. The interface is very user-friendly from the front end and has become more so over the past couple of years. It gives us the ability to design the pages to look nice and appeal to our audience. Review collected by and hosted on G2.com.

I don't like the way the "supporters" and "reports" are set up on the back end, particularly for organizations - it's a big mess. We have a large number of duplicate records and records missing information because the setup doesn't make it easy to add or change. Additionally, the constant changes in the appearance of the back end are confusing. Also, the lack of pre-event bidding and mobile bidding integrated into the system means that we have to have several different systems whereas if Greater Giving could do everything, we would have just one. Review collected by and hosted on G2.com.

I like the reporting features specifically related to auction items. I found them useful and unique amongst software peers. Review collected by and hosted on G2.com.

Most fundraisers use a database separate from greater giving. I found i was doing double the data entry with little added value. I also think the check out system for events is awful. It is not user friendly, error prone, and not fast enough to meet the demand of 2500 guests checking out. Review collected by and hosted on G2.com.

The event management platform is pretty comprehensive and I like that it keeps track of constituents as well as auction items. Review collected by and hosted on G2.com.

For the most part, GG is user friendly but sometimes the connections between the event pages that are created and the management platform are not always clear. Page management is not always user-friendly. Review collected by and hosted on G2.com.