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100 Greater Giving Reviews
Overall Review Sentiment for Greater Giving
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The use of recurring donations has been effective in getting board members to donate. Review collected by and hosted on G2.com.
The user interface is not particularly friendly, no ability to change credit card information for a donor online. Review collected by and hosted on G2.com.
Greater Giving is incredibly easy to use and very thorough in making sure you have everything from beginning to end of your event. From an amazing support staff, ease of use database, and extensive reports, you can't go wrong with greater giving. Review collected by and hosted on G2.com.
There really isn't anything that I dislike about greater giving. Review collected by and hosted on G2.com.
The ease of setting the the information for the events - registrations, gifts, tables. Review collected by and hosted on G2.com.
The export is not great and needs to be manipulated to be in a good format for importing into Raiser's Edge. Review collected by and hosted on G2.com.
The live phone auction feature is an amazing feature that makes doing an auction much more enjoyable for guests. Review collected by and hosted on G2.com.
The system can be a bit clunky to work with Review collected by and hosted on G2.com.
I liked that this software managed registration, that the credit card swipers were free, that it was easy to duplicate events, and that it saved the contact information for contributors. Review collected by and hosted on G2.com.
I found the customer service to be lacking. I would get different responses from different people on what we could/could not do. Also, the fees are significantly higher than that of Event Brite, who now is in charge of our events. I didn't think that the website design was professional looking - it was very bland and did not incorporate our brand into it. Review collected by and hosted on G2.com.
Greater Giving's customer service is excellent - they were helpful every time I reached them by email or phone and were always able to provide me with the information I needed. They also have extensive videos available on their website to give tutorials and info to best use Greater Giving. Review collected by and hosted on G2.com.
There are so many different reporting options, that it took some time to find the report that matched exactly what I was looking for. When this would happen, I would contact customer service giving them my report criteria and they always assisted. Review collected by and hosted on G2.com.
The ease of payment capture and the mobile bidding functionality was the biggest time saver for us. Our bank was massively over-staffed because we were so accustomed to being slammed with paper receipts and bid sheets, but for the first time our staff was able to enjoy portions of the auction ceremony. The donors and bidders had so much fun using their phones to try and outbid their friends. This was our first foray into the world of mobile bidding and payment, and I can't believe how smoothly everything went. Review collected by and hosted on G2.com.
It was difficult navigating the interface and search parameters to pull the exact lists we needed for sending out thank you letters and receipt letters after the event. We had to do a lot of cross-referencing with our donor database. I also found the thank you letter templates and editing interface to be extremely frustrating and we ended up printing a large amount of our thank you letters through our donor database instead. Review collected by and hosted on G2.com.
One stop shop for managing your fundraising database, from donors, to sponsors, to event attendees. Loved that I was able to go in update a sponsors information and click right over to update an event attendees information. Easy to manage event registrations (which can sometimes be a pain). Review collected by and hosted on G2.com.
Often times it can be slow when there is a high volume of people using the software. Review collected by and hosted on G2.com.
