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Grasshopper was very user friendly.
It was easy to use and never really had a need to contact customer support.
We used it for a few years and were very satisfied.
The implemenation was easy and we loved that we can use it on a line line/VOIP or also log into the Grasshopper app and answer on the go.
Grasshopper app is slightly better than our current company. Review collected by and hosted on G2.com.
Downside was that we grew rather quickly and needed to switch to another company to meet our needs. Other than that, we would've stayed.
Plus I believe our new company has better perks when using an 800 number with them. Review collected by and hosted on G2.com.
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150 out of 151 Total Reviews for Grasshopper
Overall Review Sentiment for Grasshopper
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Not much. I got a number and *thought* it was going to be a useful tech to have for my business. Review collected by and hosted on G2.com.
Where to begin... Not knowing that I was going to have to go through all kinds of legal crap with my PLLC and such, it took longer to register this number because of all of that, which was then longer than the free trial. Then it keeps forgetting who I am, and I have to reset password when I go into the app because I don't use it enough to count. Overall, tech support has been not so supportive. Review collected by and hosted on G2.com.
That the dialer works consistenly and access to verfication as a business,.. in the long run a better result Review collected by and hosted on G2.com.
The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their policy doest allow for refunds of any kind, and finally the support function just goes in circles. It was really, really bad.I was surprised given the reviews I had from fellow business owners. It was like of the three items you need to set up an account- all three went as poorly as possible. Review collected by and hosted on G2.com.
There is not a single thing I like so far about this service Review collected by and hosted on G2.com.
Unreasonable hold times, inability to verify for SMS texting capabilities despite having all required information, loss of business due to these things Review collected by and hosted on G2.com.
The ability of having another phone number without carrying around two phones! Review collected by and hosted on G2.com.
The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature so I know they are working on it! Review collected by and hosted on G2.com.
It has made it super simple to make our clients aware of our schedule, and to customize information being provided to them Review collected by and hosted on G2.com.
It can be difficult to find support and manage your account Review collected by and hosted on G2.com.
Adequate service. Most companies require some level of security to change primary information... Not this company. Review collected by and hosted on G2.com.
No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and account email was changed, but never sent one prior to authorization. Move your number while you can! Review collected by and hosted on G2.com.
Easy to use
Nice Help Scout intergration
Transcription feature Review collected by and hosted on G2.com.
Web app could use a redesign
Text messaging should be included
Not the easiest to set up Review collected by and hosted on G2.com.
