I hate grasshopper but if I had to come up with one nice thing to say it would be that it was easy to sign up. Everything else was terrible. Review collected by and hosted on G2.com.
The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service.
You can't cancel through the website or the app. You have to call customer service and answer a bunch of questions. Then they put me on hold for 6 minutes while they were "canceling the account" and they give BS excuses for why it is so hard to cancel the account.
This is a trully terrible company. Review collected by and hosted on G2.com.
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It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. Review collected by and hosted on G2.com.
It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. Review collected by and hosted on G2.com.
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Not much. I got a number and *thought* it was going to be a useful tech to have for my business. Review collected by and hosted on G2.com.
Where to begin... Not knowing that I was going to have to go through all kinds of legal crap with my PLLC and such, it took longer to register this number because of all of that, which was then longer than the free trial. Then it keeps forgetting who I am, and I have to reset password when I go into the app because I don't use it enough to count. Overall, tech support has been not so supportive. Review collected by and hosted on G2.com.
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Canceling the service was the the best thing to do with Grasshopper. Review collected by and hosted on G2.com.
Every aspect of everything. Even customer “service” couldn’t solve their issues. Review collected by and hosted on G2.com.
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That the dialer works consistenly and access to verfication as a business,.. in the long run a better result Review collected by and hosted on G2.com.
The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their policy doest allow for refunds of any kind, and finally the support function just goes in circles. It was really, really bad.I was surprised given the reviews I had from fellow business owners. It was like of the three items you need to set up an account- all three went as poorly as possible. Review collected by and hosted on G2.com.
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There is not a single thing I like so far about this service Review collected by and hosted on G2.com.
Unreasonable hold times, inability to verify for SMS texting capabilities despite having all required information, loss of business due to these things Review collected by and hosted on G2.com.
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I work overseas but I still get to call our clients in canada and USA because of this app Review collected by and hosted on G2.com.
Nothing I think. Everything else look good Review collected by and hosted on G2.com.
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Grasshopper was very user friendly.
It was easy to use and never really had a need to contact customer support.
We used it for a few years and were very satisfied.
The implemenation was easy and we loved that we can use it on a line line/VOIP or also log into the Grasshopper app and answer on the go.
Grasshopper app is slightly better than our current company. Review collected by and hosted on G2.com.
Downside was that we grew rather quickly and needed to switch to another company to meet our needs. Other than that, we would've stayed.
Plus I believe our new company has better perks when using an 800 number with them. Review collected by and hosted on G2.com.
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The ability of having another phone number without carrying around two phones! Review collected by and hosted on G2.com.
The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature so I know they are working on it! Review collected by and hosted on G2.com.
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It's very user friendly and easy to navigate. Review collected by and hosted on G2.com.
Sometimes copy pasting doesn't work properly on the chat feature. Review collected by and hosted on G2.com.
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Pricing provided by Grasshopper.
