Gorgias Reviews & Product Details - Page 8

Gorgias has loads of integrations to choose from, the layout is very simple and easy to use and we can customise a lot of our system through their API integration. Review collected by and hosted on G2.com.

You're unable to categorise your macros so it can become quite difficult to find the right macro when you have a large list to choose from, if categorisation of macros was created then I think all users would appreciate it. Review collected by and hosted on G2.com.

I like the integrations with Shopify, YOTPO, and the other features it offers. The macros are great and are so much easier to use than what we were using previously! Review collected by and hosted on G2.com.

I do wish that the user interface menu was a bit cleaner, less cluttered and that we could merge messages from both email, DM, etc. which isn't currently an option. Review collected by and hosted on G2.com.

It has a lot of useful features such as snooze, automation of macros, assigning tickets to a team or agent, merging of tickets and contacts, and a whole lot of features. Review collected by and hosted on G2.com.

It could use some improvements on the ticketing feature. Some tickets that are from the same customer don't automatically merge or combine. Some tickets are not automatically assigned as well. Review collected by and hosted on G2.com.

Gorgias centralize support tickets under on roof.

Edit orders, modify subscriptions accept and refund payments in real-time. Review collected by and hosted on G2.com.

It gives us a holistic view of our customers, thus enhancing rapid support. Review collected by and hosted on G2.com.

We're a small early-stage business that receives inquiries/comments/feedback/etc. across multiple platforms. Gorgias has helped with consolidating everything in one place, as well as adding a helpful chat feature to our website. Review collected by and hosted on G2.com.

I find I still use our traditional email separately since we get such a wide range of emails. Maybe I just don't know how to use the platform, but native features like archive or delete aren't possible - all you can do is close the ticket, but the email is still sitting there (I subscribe to inbox 0). I also wish the Instagram integration had an emoji response feature the way it is in Instagram's native DM chats (e.g. sometimes I just want to heart a message). Review collected by and hosted on G2.com.

All our messages and social media platforms are in one easy convenient location. The new phone feature is great, especially since our team works from home and lives states away from each other. Review collected by and hosted on G2.com.

Sometimes the automated rules and the spam setting will get some of the real customers looking for help so we have to keep an eye on those closed tickets and the spam folder. Review collected by and hosted on G2.com.

The different views/segments that you can create in the platform. It is possible to easily autotag tickets so they are placed in the correct segments and allocated to the right support agent/team. Review collected by and hosted on G2.com.

If the platform is not used to its full potential the ROI on the cost of the platform may not be achieved. There are different price plans though, so be sure to check ticket volumes to avoid overspend. Review collected by and hosted on G2.com.

I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens. Review collected by and hosted on G2.com.

My main issue is I get a lot of system error messages that something is offline. I get a lot of messages that are kicked backed. I wish it filtered out SPAM emails more efficiently. Review collected by and hosted on G2.com.

I think the best parts about Gorgias are that it allows you to handle every type of customer interaction there is (Well most) Social Media, Email, and calls, whereas other CRMs are limited and you have to use multiple tools for SM or Calls. Review collected by and hosted on G2.com.

Maybe this is just the learning curve, but it does take a bit of tinkering one you start using it to get it set up in a way that is going to work for you, however, Gorgias Support is super and most questions/Issues are handled rather quickly. Review collected by and hosted on G2.com.

I like that a customer service needs can be handled in one place from email.inquirires to love chat Review collected by and hosted on G2.com.

My only dislike is that we canf set the time to mtiple tome zones when doing business in multiple countries Review collected by and hosted on G2.com.