Gorgias Reviews & Product Details - Page 5

The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent. Review collected by and hosted on G2.com.

Nothing that is a deal breaker. It's worked well for us in the 6 weeks that we've used it. Support has been excellent. Some of the documents could be more specific to our needs but that's really our issue and not gorgias's issue Review collected by and hosted on G2.com.

I liked how simple Gorgias was. There were some extra fancy features, but Gorgias was super straightforward, with everything you needed in one place.

For example, was two sections of the platform the support channels and settings. Review collected by and hosted on G2.com.

I didn't like the organization of everything and the user interface. Allthough Gorgias is super simple, it didn't have great ways to keep the support channels organized. It could also use UI refresh to make it look more modern. Review collected by and hosted on G2.com.

The best part about Gorgias, which gives it an edge over other customer support apps such as Tidio and Shopify Inbox, is that it integrates with our customer loyalty app Loyalty Lion

This makes it much easier to access the particular customer's loyalty data when responding to their customer ticket. We can also share their unique referral links through which customers can earn discounts on referrals and drive up our sales. Review collected by and hosted on G2.com.

We are not able to paste screenshots while responding to customer tickets. This feature is available in Intercom app. Please make it available in Gorgias soon Review collected by and hosted on G2.com.

Some integrations were great like email, chat and Shopify. Review collected by and hosted on G2.com.

Continually disconnects from Adobe/Magento leaving macros sending bad info to customers because it's not connecting customer orders. Macros/rules are not as intuitive as they should be and when you reach out to support they are not always helpful. Review collected by and hosted on G2.com.

The thing that I like best is the organization that Gorgias provides. It is easy to follow and my team works really well with it! It keeps things organized and straight. For other companies we have used things have gotten messy. Review collected by and hosted on G2.com.

The one thing that I dislike is some of the features we can not use like the refund because it will mess up our orders with in Shopify. We are working with them to get it fixed. Review collected by and hosted on G2.com.

Gorgias is super user friendly and trainable. It takes me 1 hour max to train an employee on the basics. Also the macro feature has become much more intuitive which is great. Review collected by and hosted on G2.com.

Email forwarding still continues to be an issue. What I mean is when I forward an email to someone outside the original group I then can not continue to respond to the original person in Gorgias as they would see the responses from the outside person. It's something I've brought up since day 1, but there is still no fix for it. Review collected by and hosted on G2.com.

I enjoy the tagging that helps break down emails into categories. This also gets the crew diversified into their emails so not everybody is looking at the same. Review collected by and hosted on G2.com.

The dislike was the training videos after the initial one. I didn't like the reading and then the quiz that went along. With the way I learn, the videos that showed everything were good than the other lessons that didn't include a video. Also, the phone system doesn't work very well. Review collected by and hosted on G2.com.

Gorgias makes handling customer service simple. I love the way my team and I can all work on the same screen and handle emails via different tags. The use of macros makes my work efficient and effective and helps to relate to the customer on a personal level! I would definitely recommend using Gorgias to improve customer relations all around. Review collected by and hosted on G2.com.

I personally have not found a downside to Gorgias. This is the first customer service platform I have used and I would not change a thing! It is organized and effective, which is all I need in a platform. Thank you! Review collected by and hosted on G2.com.

Gorgias has probably my favorite Filtering views I have seen in any CS Platform. This allows you to truly separate your emails into different categories and sub folders. Review collected by and hosted on G2.com.

I think Gorgias has a little bit of work to do when it comes to integrations with BigCommerce. Some improvement in their macro variables would be something I'm looking forward to the most. Review collected by and hosted on G2.com.

I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!!

The Gorgias support team is very responsive and helpful. Review collected by and hosted on G2.com.

I wish that Gorgias had an integration with WooCommerce as it does with Shopify. Our current e-commerce site is in WooCommerce. Gorgias Voice is not as robust as we'd like. We are using AirCall and Gorgias still does not allow the AirCall SMS to show up in our views. We have to have a different number (through Gorgias) to use SMS. The statistics should be more customizable, but for now, it provides us with what we need. As our business scales up and we hire more CSRs we will need to have more robust reporting capabilities. Review collected by and hosted on G2.com.