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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.
Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.
Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.
Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
How do you position yourself against your competitors?
Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.
Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.
With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Overview Provided by:
Asta Pramuditya
Recent Gorgias Reviews
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
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Gorgias Media
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
520 Gorgias Reviews
4.6 out of 5
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You can watch each training section at your own pace and the videos are really short. Review collected by and hosted on G2.com.
What do you dislike about Gorgias?
The only thing I do not like about Gorgias is that we are unable to unmerge cases Review collected by and hosted on G2.com.
Recommendations to others considering Gorgias:
A way to unmerge customers/cases Review collected by and hosted on G2.com.
What problems is Gorgias solving and how is that benefiting you?
We can resolve a case all in one section. We can refund, cancel, create a new order, all in the customer's Gorgias case Review collected by and hosted on G2.com.
Syncs multiple channels, great integrations with top, and most relevant ecomm apps/tools, and great support. Review collected by and hosted on G2.com.
What do you dislike about Gorgias?
Pricing could be a bit better or more customizable. Would also be interesting in more options for payment terms. Review collected by and hosted on G2.com.
What problems is Gorgias solving and how is that benefiting you?
Managing support tickets is easier and much more organized. It also allows us to perform audits not only on the quality of our tickets, but on the productivity of our agents. Review collected by and hosted on G2.com.
Pulls relevant data from Shopify. All customer info in one place. Easy to clear emails/tickets. Review collected by and hosted on G2.com.
What do you dislike about Gorgias?
Unable to hide previous messages in email chain. Makes it very frustrating to have to scroll through the whole email chain before you get to the bottom to reply. Review collected by and hosted on G2.com.
What problems is Gorgias solving and how is that benefiting you?
Great for several staff members to reply to customers on the se chain. Much easier to view messages. Review collected by and hosted on G2.com.
Love that it's very user friendly and the UI is simple. Review collected by and hosted on G2.com.
What do you dislike about Gorgias?
Still need some functionalities such as a separate chat widget and auto-assignments. Review collected by and hosted on G2.com.
Recommendations to others considering Gorgias:
Very easy onboarding process. Not a ton of material to read through and very straightforward. Review collected by and hosted on G2.com.
What problems is Gorgias solving and how is that benefiting you?
Easy onboarding for new agents and it is visually appealing. Gorgias has helped us keep the queue organized and functional. Review collected by and hosted on G2.com.
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