Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 45

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Gorgias Community
Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,704 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
AP
Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Brittany C.
BC
community growth manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

It is easy to have everything in one place. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Sometimes it is easier to just click through to facebook to respond than respond on the platform itself. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It's easy to track all of our channels Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Gorgias?

I love the modern look of Gorgias. The integration from Zendesk was quick and easy with minor issues. We were able to handle all messages for the sister companies as well. It made it easy to handle everything in one spot. Plus their support is amazing and handles issues in a timely manner. Oh and let's not forget that you can snooze your tickets. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There's nothing that I disliked. I just wish that chats would automatically be assigned when sitting for 5 mins or longer or a possible team alert. This may be something that can be done but the company never looked into it. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

The benefits are being able to handle all tickets for each company plus social media. With Gorgias, we solved all the issues we had with our customer experience. Review collected by and hosted on G2.com.

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Verified User in Graphic Design
AG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

How straightforward the UI is for the user. Everything feels natural and you don't have to search for anything. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I don't really have any negatives that I can think of off the cuff. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Ticket response times are very low and it keeps things top of mind very well. Review collected by and hosted on G2.com.

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Verified User in Cosmetics
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The macros and autofill fields that make replying to customers easy and fast. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Not being able to easily switch between current ticket and next ticket. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer issues, complaints, refunds and returns. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Ease of use and information provided when a ticket comes in. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Not being able to put a customer on hold or transfer calls. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Don't wait to get it. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Deligating customer's messages and organizing them to their needs. Review collected by and hosted on G2.com.

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Verified User in E-Learning
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I like that it's a straight-forward system and easy to train new employees on. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I haven't encountered a dislike at this time. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are using it for customer service for our company and Shopify e-com store Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

ease of use and clean UI/UX - straightforward navigation Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

slight limitations with integrations & customizations that something more robust like Kustomer Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer Service helpdesk, responding to tickets and aggregates customer information in one view Review collected by and hosted on G2.com.

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YS
M
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

How easy and how many options the platform is to use. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I have not found any dislikes at the moment Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Merging databases, crms and responding to clients effiently Review collected by and hosted on G2.com.

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Kaitlin D.
KD
Customer service rep
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I like being able to create private views! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Phone numbers from Shopify do not integrate correctly into Gorgais Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Be sure to attend the live zoom chats that provide tutorials on how to use Gorgais Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are easily able to replace and refund lost or damaged products since Gorgais can link to Shopify Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

One user friendly platform for all inquries. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Recently we didn't see a direct message that was sent through Instagram, but this doesn't typically happen. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Responding to all customers in a timely and organized manner. Review collected by and hosted on G2.com.

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