Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 43

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,704 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
AP
Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The ability for all contact channels to be in one place Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Sometimes it gets a bit conviluted but plenty of learning courses Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Solving the potential for missed contacts by ensuring they are all in one place Review collected by and hosted on G2.com.

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RL
APAC SALES MANAGER
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Good product to get back to customers with any questions, queries etc. Awesome you can track everything from them in the past too. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Don't have any issues yet with the product Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Much easier way to instantly communicate with any customer enquiry Review collected by and hosted on G2.com.

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Verified User in Food Production
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The functionality of the program. Friendly site. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Tickets do not merge automatically. Voice mails are not written. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

na Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customers tickets, getting quick responses and on time. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The ability to communicate with both customers and coworkers on in all in one place interface. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The repeated notifications. I wish there was an easier way to block spam users. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

The ability to put everything on one interface really eases a companies customer service arm. Much easier to track all social media input. Review collected by and hosted on G2.com.

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Jaylon M.
JM
Ecommerce Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

Gorgias integrates with most of the applications we use across our e-commerce tech stack. This has been extremely beneficial for allowing our customer service team to gain access and insight to our customers within a single platform. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

We were over-promised what Gorgias could do on a number of features which has been frustrating, but it's still a great platform. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Enabling a central platform for our customer service team to serve our customers through multiple channels. Review collected by and hosted on G2.com.

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Verified User in Luxury Goods & Jewelry
AL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The views and macros and user permissions and the statistics and analytics and integrations Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Nothing! I absolutely love everything about Gorgias Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Love gorgias! hands down best e com help desk. Switched from Zendesk and this is so much better Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Multiple brands in one app.

Integrations

views Review collected by and hosted on G2.com.

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Leah E.
LE
C
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Gorgias is an easy-to-use platform. Set up a lot like Discord, it's very straightforward and efficient. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I wish there was a better way to automatically tag tickets. Otherwise, it's great. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I'm able to organize and troubleshoot tickets much faster. Review collected by and hosted on G2.com.

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Verified User in E-Learning
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

gorgias help us quickly follow up with the ongoing issue by snoozing you tickets. User friendly platform and can be self thought. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Limited control in adding excel contents/word file. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

na Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

na Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The look, colors, and the toolbar disposition in the space. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I think is too soon to dislike, maybe the sound of the phone call could be personalized. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I solve bad addresses and keep in touch with customers. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

I love that it's easy to use and straightforward. There are so many great tools. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I would like to see tickets attached to each correspondence. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It is helping simplify the process of communicating with customers. Review collected by and hosted on G2.com.

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