Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 42

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,704 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
AP
Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
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Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Food Production
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The Gorgias formatting is very user-friendly. The most helpful features are the resources available and the training videos. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

What I least like about Gorgias is that it occasionally loses connection to the server Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias allows for an easy inbound/outbound caller network Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The macro and private views makes work smooth Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The lack of sms/call function it should be added Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

It's great and everyone in e-commerce should give it a go Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Helping to handle large number or enquiries in short time Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

It is collaborative and can be used between multiple team members. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Limited reporting software to track KPI's and performance metrics on our agents. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Take the time to watch all the tutorials before using Gorgias. It will help navigate the system effectively. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Quick responses to multiple channels of customer inquiries. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Ease of use from linking customer communications to their purchase history Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Not being able to merge customers based on prior purchase history. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Give it a shot! Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Keeping on top of customer communications- no one is left behind. Quicker turnaround solving customer issues and requests bc it's so easy to find purchase history. Review collected by and hosted on G2.com.

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Verified User in Food Production
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

It is friendly to use, and easy to learn, I also like that there are tutorials so can be better to learn. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Sometimes it's a bit confusing, But with practice it's better Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I am trying to understand how does it work the responses from customers. Review collected by and hosted on G2.com.

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Patrice C.
PC
Graphic Designer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

What I find most helpful is that it's really easy to use Gorgias Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It's really unhelpful when I get a response from a customer and see that they only received the attachment that I sent them, but the words I wrote didn't send. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I can answer and send emails to customers. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Gorgias is easy to use! It allows us to manage inquiries easily, and we can create multiple agents to take on different types of tickets. It also integrates well with Gmail and Shopify and the mobile app is convenient. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Overall, there's little to complain about. Perhaps there could be more customisable options for the dashboard for the tickets, such as creating dividers between different sections/ headers of tickets. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It brings our customer inquiries all together in one place, allows different agents to take charge of the tickets that are relevant to them, and also integrates with Shopify so we know the order details of the customer. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

I have been using gorgias for almost 2 years now. It's great really easy to use. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

some link it not supported. like photos from IG Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

I have been using gorgias for almost 2 years now. It's great really easy to use. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer inquiries Review collected by and hosted on G2.com.

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Verified User in Sporting Goods
US
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The platform is very intuitive and the workflow is very easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There are too many one-click options, I think some low code offers more flexibility. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Fewer one-click options, more low code options. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Managing HR and customer related tasks has become easier. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

I really enjoy Gorgias ability to tag, set rules and automate the software to optimize the workflow. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There is a tad of customization that needs to be worked out, but it's super simple to be able to do so yourself. I have no real concerns. More training would be wonderful. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Coagulation of communication methods makes it easier to respond quickly and allows our customers to better be served by our company. We love it, thanks Gorgias. Review collected by and hosted on G2.com.

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