Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 41

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Gorgias Community
Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,704 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
AP
Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The new Macro suggestion is super useful and the capability to edit orders from gorgias ticket is helpful. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Unable to reply to a comment's reply, the search algorithm sometimes misunderstands what I intended to search. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Change orders, cancelling orders, adding item to Shopify and general macro use is great using Gorgias. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

easy to implement, no friction, Shopify customer and product data integrate directly making it easier to solve problems for customers in the chat. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Not much. Installing and implementing are easy and the Gorgias team is always available to help Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias solves the problem of eCommerce-focused support and customer experiences Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The platform's deep integration with shopify. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The look and feel may need an update soon.

We wish IG DMs were an affordable add-on. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Give it a try and you'll see why it's a well worth it tool. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

The system helps us manage customer inquiries by proving the most info possible to help us assist their needs quicker. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

It's so easy to integrate everything I need, as well as the ease of use in general. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I wish there was a better spam filter, but it's not a huge hassle to mark it as spam myself. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer service is wildly easy, even without automations/rules. Rules and macros are my favorite things though. Review collected by and hosted on G2.com.

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FR
Logistics/Ops Manager
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

Ability to auto tag, divide tickets by subject and assignments to team members. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Gorgias does a good job of integrating the features we've asked for. Continued effort and improvements with live chat and text support can go a long way. Other than that no issues. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Ability to back track issues and collect data from CX tickets.

With auto tagging by country and type of issue we can easily point out problem areas and improve Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Being able to have all social media platforms in one spot Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Nothing so far is very helpful and I don't have any feedback Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Being able to respond to customers efficiently Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

How easy it is to use and the training provided only makes things easier Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I've not experienced anything so far that I dislike but I'm still getting used to some of the functions that I've not used on previous platforms Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

I would highly recommend using Gorgias. Makes things much more efficient and productive and we've barely scratched the surface of all the tools it offers so I'm excited to learn more Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

How you can reply to several questions of the same type quicker and more efficiently Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The fact that all integrations- email, social, live chat, etc are on the same platform is my favorite feature. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I don't like that Instagram video ad comments aren't coming in. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Grateful to have Gorgias platform to organize the different views and folders needed to help respond to customers quickly and efficiently. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

The ability to merge communication between chat, email, and phone. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

That I can't set an intention to a phone call. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias solves us time by merging communication. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The ability to create my one set of rules and macros and apply them easily. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

the statistics page can be hard to understand Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Create Rules first Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I'm helping customers with orders and I'm realizing having the orders pop up for the customers helps the most. Review collected by and hosted on G2.com.

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