Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,704 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
AP
Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Gorgias?

Live CHat and being able to assign agents is great Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

the call sounds and alerts haunt me in my dreams Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

customer service is big for us. we like our customers to know they have immediate attention Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

I like how you can plug in nearly every third-party platform you use for your company and the very specific filtering it allows you to do. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There is not much that I dislike so far. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are not able to track all notifications on all our social media platforms in one place! Review collected by and hosted on G2.com.

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Sal M.
SM
C
Small-Business(50 or fewer emp.)
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What do you like best about Gorgias?

1) Centralized Support ticket system

2) Automation

3) Phone Support/ Voicemail.

4) Integration.

5) Live Support! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It takes time to set this up. Its easy but, you just need to be careful when you have all the stores connected to your gorgias account. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Just have a chat with the Gorgias team before setting this up. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

In future,Gorgias is going to be the default Support ticket system.

With gorgias in place, we do not really need too many support agents to deal with customer queries. 60% of our tickets are hanled by the Gorgias automation. With this being centralized, our order/customer data can be accessed via gorgias system. Saves Time! Review collected by and hosted on G2.com.

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Bailey C.
BC
Wrestling Coach
Small-Business(50 or fewer emp.)
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Incentivized Review
What do you like best about Gorgias?

The interface is simple and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Finding closed tickets can be hard especially if one was closed accidentally. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Providing great customer service Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Easy onboarding experience with walk-through videos at one's own pace. Lots of integrations with Shopify make it easy to work. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The snooze /remind setting is confusing at first but with practice, it makes sense Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Solving the problem of shipping updates - the shortcuts are hugely beneficial for quick answers for customers Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Gorgias?

The integrations with Shopify and Gmail are seamless -- they allow us to quickly check on order status, issue replacement orders or refunds, and communicate seamlessly within our own team. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There seem to be fairly frequent integration outages. We have not been significantly affected so far, but it's something to think about if you're doing a larger volume of tickets. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias has removed a lot of the chaos and confusion from multiple customer inquiries across channels. We've streamlined the CX process, and we're able to bring in multiple team members to solve complex inquiries. Review collected by and hosted on G2.com.

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Katie S.
KS
Customer Care Manager
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The best thing about Gorgias is how quickly I can get in touch with someone when I have a problem. Also, being able to integrate Smile and Shopify so easily makes every interaction easier! I'm also a big fan of all the automation that's offered. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I don't have any downsides, really! The whole system works smoothly and easily. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias is great for dividing up workloads, finding out who needs service right away, and providing care to customers. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

How all the customer stats show up such as customer spending, customer orders, tracking status

Also like the canned response feature - easier to use than alternate customer service platforms

Also like how the changes within Gorgias reflect into Shopify within seconds and vice versa Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Macros functions are too basic and wish they had more actions Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

With Gorgias I am able to close tickets in a faster, efficient speed as all of the customer information is right there. Changes are reflected right away as well which is amazing. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

Chat and email support helps a lot it's easy to use. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I haven't as of yet found anything I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Gorgias is a specific and unique system that lets the user have a better experience in assisting customers. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Contacting and helping customers in several ways.I Review collected by and hosted on G2.com.

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Verified User in Furniture
AF
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Gorgias?

It is extremely easy to use and the support is also very good. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Currently, whats app integration is not there. Certain cloud telephony integrations from other countries are also missing. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are able to get all our customer communication in 1 single place. This helps us to serve our customers better. Review collected by and hosted on G2.com.

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