Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,704 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
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Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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BS
Head of Operations Support & HR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Ease of adding new team members, and checking the statistics of the working team Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Sending an irrelevant auto responses.

Incorrectly marking Spam or Trash Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Replying to queries quickly and efficiently Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Great way to stay organized and keep track of tickets. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I don't like seeing other peoples tickets Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Keeping communication streamlined. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I love Gorgias's deep integration with Shopify that enables users to have a full view of the customer, and to service their requests all from the sidebar of the ticket. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I would like to see a feature that would enable users to have multiple tickets open without opening new browser tabs. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias allows us to respond to inquiries and complete the required actions with maximum efficiency. Review collected by and hosted on G2.com.

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JH
Director of Customer Service
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Gorgias has all the channels of communication Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Their help center, the ability to customize according to your business needs Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Grouping all the channels together helps my business diversify the customer support across all channels Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

I like how easy the system is to use. I like the design and it makes me eager to get to work with the system. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I do not like that are limited macros at the time being. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I am solving problems through emails and a dedicated phone line for customers in a timely manner. Review collected by and hosted on G2.com.

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Verified User in Cosmetics
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

how easy it is to have all customer communication in the one place Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

would like it to be easier to 'set up' technically at on-boarding Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

fast, efficient, cost effective, productive Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

allows us to answer customers at speed Review collected by and hosted on G2.com.

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Stephanie D.
SD
VP of Marketing
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Gorgias?

Gorgias has been an absolute game-changer for our company. Prior to Gorgias, we relied on email only with no internal communication. Now we can combine tickets from the same customer (which the customer sends as a standard email), talk internally about solutions, and respond to the customer all in one place! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The only downside of Gorgias has been the constant updates, although that is a common theme with anything tech. Sometimes the updates cause issues, and sometimes the updates are to solve problems that have presented themselves. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias has solved responding to the customer multiple times if they reach out several different ways and joined our team for more uniform communication vs. piecemeal. Gorgias also allows multiple eyes on the same communication without having to forward via email. We can simply assign the ticket, which the new asignee can answer or comment on and send back for a final response. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Gorgias helps us minimize the number of tabs open for any ticket queries with their vast integrations with a lot of the major apps in Shopify. We can view, edit or create orders from Shopify in Gorgias which makes it easy for us to process without having to open multiple tabs. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Currently, it's missing the next and previous button to skip emails you don't want to answer right now or go back to the previous ticket. I think other than that, Gorgias is awesome. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Having to pull up customer information directly from Gorgias without opening separate tabs to view it on Shopify. This makes it easier for us to efficiently go through their orders, information, and transactions without switching tabs. Review collected by and hosted on G2.com.

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Jaime R.
JR
Customer Service Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

These training sessions are the perfect length and are self-paced. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The screenshots are very small and often hard to read. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

At least give it a shot. You never know ! Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Learning the system for the first time and needing to be able to train others on it. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

It is easy to track my customer interactions and keeps valuable follow-ups for me! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I find it a bit difficult to access closed tickets. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Great for responding to and engaging customers. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Organizing and setting timely follow-ups with customers using the snooze feature is great. I also like the ability to connect with other platforms. Review collected by and hosted on G2.com.

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