Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 38

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,704 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
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Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Reuben P.
RP
Sales and Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The integration with shopify is fantastic.

Makes it efficient to respond to customers

Reasonably comprehensive integrations mean customers don't get missed Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

UI has some shortfalls

No TikTok integration will become an issue for us

Fairly pricey, which means you second guess which tickets should go through Gorgias Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We're able to efficiently respond to customer queries. Finding tracking info, refunding or replacing orders, updating addresses, and that sort of thing are very quick Review collected by and hosted on G2.com.

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Lynsey E.
LE
Marketing
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Everything in 1 place, the ability to chat, email, respond to social media in 1 place and keep everything so organized. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Formatting options in emails aren't as robust Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Gorgias is a great platform for consolidating customer service and making it easy. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are saving time by being able to internally respond and talk through issues within the email keeping it clear and concise and much closer to real time than previously. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Fun emojis, easy navigation. And made shopify cancellations easier Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Search bar results don't give good results Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Answering tickets efficiently Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

It's super user friendly and great for both the employees interacting with customers and vice versa Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Gorgias does seem pretty centered around Shopify and has a lot of connections that are available, however, we don't use this program Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias helps us in terms of providing an available platform for customers to get in contact without customer service team Review collected by and hosted on G2.com.

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VP
Customer support agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

What I like the most is having the opportunity to communicate with customers freely via email or chat. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I pretty much like the platform itself so I do not have any problems with it. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Great platform to communicate with the customers in real-time. Easy to use. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Keep all the emails and customer information together. Helps with solving customer concerns. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

Gorgias is very intuitive and I love that it looks like an email box. The integration with other apps saves me so much time! Much more user friendly than others I've used. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

No complaints so far, when there's an issue they address it right away. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I am able to process customer service tickets much faster without having to application jump which is such a time saving feature. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

I love being able to introduce KPIs to my team with the fantastic statistics available on Gorgias Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Small bugs and errors with the transition from Zendesk but the team has been helpful and are working on it. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Use all training modules available Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We have been able to introduce KPIs in this department which helps us strive to deliver the best possible customer service. Review collected by and hosted on G2.com.

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Luke H.
LH
CPO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

No switching between different channels, all in one place Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Just getting my head around it, so still a little foreign but thats a me problem Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

I like it, easy to use and intuitive and all in the one place as opposed to flicking between , Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

customer service. no missed responses, no forgotten customers Review collected by and hosted on G2.com.

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MV
Virtual Assistant
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Shopify, Okendo and Social Media Integration Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Chats look very similar to emails so it can be confusing Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Faster response time since most tools are integrated Review collected by and hosted on G2.com.

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Verified User in Arts and Crafts
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Having all emails and social media points of contact in one place is so helpful for staying on top of any and all customer needs. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Not the best chat help for when there are glitches to the site. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Make sure you have a separate email for more important authorization requests etc. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We're able to respond and assign customer needs very efficiently and easily go back to past conversations. Review collected by and hosted on G2.com.

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