Gorgias
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4.6 out of 5 stars
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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Gorgias Community
Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
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Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

I love that if you respond to an email it automatically assigns it to you so you do not lose any emails. Very great to organize and keep track of every customer! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I am not a huge fan of how every email sent by our support email creates a ticket in our inbox. This would be great if only the incoming emails would show and not the sent emails before a customer responds. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We have been figuring out rules to hopefully make the flow of emails easier on all staff. Email it automatically assigns it to you so you do not lose any emails. Review collected by and hosted on G2.com.

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Melissa O.
MO
Client Service Manager
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

Gorgias is so easy and practical to use. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I have not found a thing that I dislike. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We've found that it's so easy for our employees to use the platform and communicate with our customers faster. Review collected by and hosted on G2.com.

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Dorita C.
DC
customer service
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Gorgias?

the macros the best i find most suffiecient Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Downside is that nothing else is like it Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

reaching out to customres in a timely matter Review collected by and hosted on G2.com.

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Verified User in Alternative Medicine
AA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

I like the simplicity of use and setup. It contains so many features but are all easy to use and train my team to use. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

You are not able to set up ShipStation integration by yourself, you need to send info in first to have the connection made. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We were unhappy with the performance of ZenDesk. This is by far a superior product. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I love that Gorgias can integrate with Shopify! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Some emails get lost in spam/trash folders. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias is solving our automation problems. We have integrated a chat feature on our website through Gorgias that allows more automation for customers to be available. Review collected by and hosted on G2.com.

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KM
Customer Service Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The resources available for help are lit Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I wish there was a buffer on cancellatio Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Use your rules and macros Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer inquiries. Ease of having everything in one system Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

Gorgias is a no-brainer for Shopify stores, has strong integrations and makes it super simple to edit orders within the Gorgias app. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Don't like that we can't see earlier messages in DM's on Instagram Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Was looking for a one-stop shop to answer all customer questions. Review collected by and hosted on G2.com.

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CW
Holistic Wellness Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Easy to use, great customer service, nicely laid out platform Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Can't unmerge customer accounts and can't merge chats with phone calls or emails Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

N/A Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Membership accounts and communication channels are easy to organize and follow Review collected by and hosted on G2.com.

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Michael P.
MP
Customer Success & Operations Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Gorgias?

Their agents are always eager to help out, even with my dumbest of questions. They usually have some pretty great answers as well! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Some things don't always make sense to me. I don't love how it's sometimes tricky to merge tickets, and the way it tracks agents' time online doesn't seem quite to line up right. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Holy moly. Getting every platform a customer uses into one dashboard is a godsend. This keeps our team able to keep their attention in one place and really help with our customers' needs. Review collected by and hosted on G2.com.

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Verified User in Wine and Spirits
UW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Gorgias?

The ticketing system and macro feature. You can see the new emails as unnasigned tickets and you can use simply macro to respond to customers. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The tickets don't get merged automatically when the same customers sending an email Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are responding to customers for refund, update shipping information, sending confirmation email about cancellation or partial refund. Review collected by and hosted on G2.com.

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