Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 36

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
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Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Everything is in the same place, it makes life so easy to answer every customer and hire people that can reply with having access to every platform. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The chat and the macro are hard to set up, but once it's done it's so easy to use Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I don't spend hours on every platform and miss messages. I can answer every one some much faster Review collected by and hosted on G2.com.

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customer service agent
Small-Business(50 or fewer emp.)
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Incentivized Review
What do you like best about Gorgias?

All of the features are very helpful, sa Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I don't like the fact that you cannot have multiple tickets open at once Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias shows all of the specific emails in different categories Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Easy to access and friendly tech support

Ease of use Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The Gorgias Bot sends duplicate messages to our customers. I am in the process of figuring this out. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias makes it easy to respond to customer questions from multiple platforms. Gorgias is linked with Shopify which streamlines our sales process. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Very easy to use. I like how well organize it is. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The navigation of everything. How spread out it is! Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Having all your customer tickets in one spot Review collected by and hosted on G2.com.

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Verified User in Luxury Goods & Jewelry
UL
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
(Original )Information
What do you like best about Gorgias?

Honestly everything is very helpful. Love that I can create tons of canned responses.

My favorite is the 'Urgent' section to attend to these inquiries first.

Gorgias just makes life overall easier! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Nothing! I honestly love everything about gorgias. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Solving problems quicker.

Also easier to close out instagram inquiries. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

All of my customer comms channels are located in one place making my day seemless. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Some integrations can be a little unreliable so I tend to process things manually. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It saves me so much time and allows me to oversee my day in order to prioritise tasks and customers Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The macros and order information on the side. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

If I need to do something in the Google inbox, the closed tickets won't be marked as read in the inbox. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Being able to quickly reply to customers and keep track of their tickets. This has greatly helped our brand reputation. Review collected by and hosted on G2.com.

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Verified User in Sporting Goods
US
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Simple easy layout with plenty of options to customise and make it bespoke to your business or personal customer service style. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

To send a put of macro response or forward a ticket isn't always clear. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

It will simplify your customer service needs. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It allows for rapid response to customer queries and quick organisation of ongoing issues eg warranty etc. Work can easily be shared with various members of the team. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Gorgias?

The interface for the agents was super simple to use and easy to understand. It's very similar to operating out your typical gmail, yahoo, inbox. The Shopify integration was a nice touch. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The chat feature was mediocre - if no agents were available to take a chat it kind of left the customer in limbo wondering if their question would be answered. The reporting was very basic/minimal. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We were attempting to use Gorgias to answer customer emails and chats. The benefit was the ease of use for the agents handling those inquiries. Having an integration with social platforms was also a nice benefit. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

It's really user friendly and their customer support helps you make the set-up easier Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The only thing we dislike is that they don't directly integrate with Amazon & eBay, but that's ok because we use channel reply Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer support has become easier because is all gathered together and because of the macros. Review collected by and hosted on G2.com.

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