Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 35

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Gorgias Community
Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
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Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TF
Social Media Manager/ Customer Obsession Specialist
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

Easy way to respond efficiently and give customers a better view of who we are Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I was not too fond of the days of glitches, slow connection, incoming phone issues. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Very easy to use, easy to manage, but the help desk can take a bit to get a hold of when you have an issue that is needed to be taken care of Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias is helping me solve customers' problems, financial inquiries, shipping issues, and helping them find a product based on their needs. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

I like the integration of our ecommerce platform, Shopify. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I wish the chat function looked more like a live chat, rather than an email/message view. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

HelpDesk inquiries, order status inquiries, streamlining communication with our customers and business partners. Review collected by and hosted on G2.com.

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Cam G.
CG
Director
Small-Business(50 or fewer emp.)
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Gorgias?

Pulls in all of our support tickets and enables our team to provide a great customer experience. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Team notification centre for comms / tagging could be useful. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Reduced response time. Identifying issues when they happen by pulling in data from all platforms. Review collected by and hosted on G2.com.

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Verified User in Cosmetics
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Very easy to use and very easy to set up Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Statistics are not the best and the search function is not the best but doable. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

customer service, better customer retention. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
UH
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I like seeing my progress throughout the day. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It's a little slow at pulling up when connected to other systems. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

It's great to connect different departments of the team all in one place! Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgious gives us a link to cx profile and also stores the tickets we close. Review collected by and hosted on G2.com.

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TR
Marketing Director
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Gorgias makes delegating customer service requests between the marketing and customer service team so easy. We have been able to reduce our outstanding requests significantly! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Nothing! We've been really happy with Gorgias so far. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Do it! It will make your customer experience so much better. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Helping to send customers who are having issues from social media to the customer service team quickly. We've been able to make the process so much more organized, simple, and better for the customer. Review collected by and hosted on G2.com.

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Verified User in Furniture
AF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

It was very easy to start using the tool. We are still in the learning process but I believe in a couple of month we can have most our sales team unboard. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It would be great to have more language options since not all our teammates are fluent in English, hopefully, they add Spanish soon. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

It's a great and affordable tool to organize your incoming messages. Consider it is only available in English and French, for now, still, you can personalize some titles. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We got lost with all the messages we received, today we are having a better response time to our clients. Review collected by and hosted on G2.com.

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Steve S.
SS
Business dev
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

All messages in one place. Easy to find the last message. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Can't send eBay messages.

Amazon messages not in conversation.

Search function can be better.

Close Amazon messages without reply doesn't notify Amazon.

Limited rules. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Easy to use Review collected by and hosted on G2.com.

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Digna D.
DD
Associate
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Gorgias?

It can be integrated with other solutions to make the work easier. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

At the moment I do not have any bad to say about it Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer requests, canceling accounts, schedule replies. Review collected by and hosted on G2.com.

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Benjamin P.
BP
Co Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The platform is very intuitive and has great functionalities. Aldo neat integration with Shopify, Instagram and Klaviyo that works great. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

UI is not the best, but it is not something that would hold me back.

Missing integration with WhatsApp, but I understand it is coming. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Multichannel customer support. Review collected by and hosted on G2.com.

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