Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 34

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

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Overview Provided by:
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Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Its a really easy to use plataform to wo Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Not much its a really easy and fast plataform to use Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Its very simple fast and easy to slve all our tickets Review collected by and hosted on G2.com.

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Gabby S.
GS
CX Associate
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Gorgias is straightforward, easy to use, and offers great insight regarding team performance! Their support team is always helpful, too. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Wish there was a more built-out customer portal. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Automation, app integration, and satisfaction tracking are the top benefits. Review collected by and hosted on G2.com.

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Verified User in Automotive
UA
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Gorgias?

love all sources of contact in same place Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

finding buzz words used in tags hard to find Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Nothing to report Review collected by and hosted on G2.com.

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Taylor D.
TD
Customer Service Representative
Small-Business(50 or fewer emp.)
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What do you like best about Gorgias?

I like that all of our platforms are now in one place. No need to use multiple screens to look at certain info. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I don't like that tickets are not auto-assigned and in chronological order. With our old system this was automatic and easier to keep track of. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

The fact that all of our systems are now in one place saves time and stress of making sure you're looking in the right place for inforamation. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Shopify integration! It's reduced our time per customer by so much Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Losing threads in "closed" and not seeing what has been closed if a colleague has done it. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

DO it Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Our customer service was becoming quite difficult to manage, gorgias solved this Review collected by and hosted on G2.com.

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CB
Client Success Manager
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Gorgias?

I switched from Zendesk to Gorgias and it has been extremely helpful. The extensions with social media are so easy to add in and you never have to leave the Gorgias platform. It is so easy to use and the support is great! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

As of right now, the only thing I am missing is the integration to Twitter because I do not have that plan it is included in. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

It is easy and works wonders! Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Getting all CS emails from different email addresses in one platform. It has saved so much time and no missed messages anymore. We have definitely increased performance. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

There's a lot that you can do and a lot of resources to learn how to use Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I can't think of something right now that I dislike Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Automizing customer service, making customers feel like they're being heard of Review collected by and hosted on G2.com.

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Verified User in Sporting Goods
US
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Freedom in how to work with it/how to filter/how to assign. A great workflow when going through the tickets. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

An automatic overview of closed tickets would be nice to keep track of progress. The sound of incoming social media messages is way too loud Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

It really makes it easy for your team to maneuver through the daily workload and gives many many options to adjust the tool in your best interest Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Working as a team and colaborating, grouping issues to work more efficiently Review collected by and hosted on G2.com.

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Maya J.
MJ
Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I love the vast amount of integrations and actions that can be completed via the macros. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I don't love the chat function, I wish it had the same AI capabilities as others in the market. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Set up your macros with actions! It might seem intimidating at first but this is a big reason to go with this account Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Community management via Gorgias has been a major game-changer. It's important that CS has access to everywhere customers are asking questions. Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Aggregation of all customer correspondence and touch points in a system that's been hopefully optimized for e-commerce and Shopify. Ability to assign and monitor tickets. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Integration has proven challenging and customer support hours and availability are much less than ideal. Will continue to troubleshoot and refine our process and integration. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Assignment of customers and customer related contact points. Ability to assign, review, and set reminders across all customer channels. Better use of time internally. Review collected by and hosted on G2.com.

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