Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 33

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
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Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TV
Web Designer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The automations are really helpful and help cut down on tickets. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Rules are overwhelming and the rule library is very small. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Our customer service team is short this year and Gorgias has helped them to keep up and not get overwhelmed with customer inquiries. Review collected by and hosted on G2.com.

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Peter C.
PC
Help Desk Manager
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The support team is easy to get in touch with, responsive to questions and feedback. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Feature requests can feel like they can go unheard, more customization options would be nice. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We are funneling our entire customer support flow through Gorgias, and it has helped tremendously in managing a growing customer base. Review collected by and hosted on G2.com.

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CB
CEO
Small-Business(50 or fewer emp.)
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(Original )Information
What do you like best about Gorgias?

Integrates all our customer communication / integration channels (Attentive SMS, FB, Instagram, email, live chat, etc) Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Wished it had a bit more CRM functionality (ie. add notes to a customer profile without having to create a new ticket). Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Consolidation of all customer communication channels. Ability to track / resolve tickets easily. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
UF
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

I like the user-friendly layout the most. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The learning curve is sometimes hard, but they have been very helpful in helping us adjust! I think it might also be good if you could personalize some settings more. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I have noticed that it is nice to have my own chat section, but if I want to update my filters it has to be for the whole organization. However, it has been very user friendly. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I love the ability to integrate so many Different apps and channels into one space to manage all things CX - Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The only dislike would be the statistics. I would love the ability to have more free reign on what reports can be pulled Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Take the leap- don't question it. You will forever be thankful Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Being able to see the customer service statistics in regards to answering time and revenue is a huge benefit to see where we lack or where we can grow. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The ability to work as a team managing customer emails. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

After a month of use, there is nothing that I dislike. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Making for more concise interaction between team members. Review collected by and hosted on G2.com.

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Verified User in Building Materials
AB
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

I love how all of my emails are organized and integrated into one space. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I do not understand how the resolution time is calculated because it seems skewed every week Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Create a system to name and organize macros Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Streamlining email processes Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Gorgias makes organizing your work easy and this is something I really appreciate. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I haven't found anything to dislike yet. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Give it a try Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias solves the problem of easy workflow organization so you can work more efficiently. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Able to access shopify without changing to a different view. The function to capture the typing history is helpful to shorten the time to complete the sentence. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

sometime at certain timing the portal will become lacking. The new incoming email will open in a new ticket and have to merge them together even though the original ticket is not close yet. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

NA Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

There is no major problem as a basic user has. Review collected by and hosted on G2.com.

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Lauren B.
LB
Customer Care Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

straight-forward layout layout. lots of great function Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

so far, I don't have any complains as I'm still learning the platform Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

all in one place and can easily integrate with shopify and skio Review collected by and hosted on G2.com.

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